Thomas Cook

www.thomascook.com

Thomas Cook Reviews in United Kingdom

Updated January 27, 2015
Updated January 27, 2015
50 Reviews
2.9
50 Reviews
Rating Trends

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Peter Fankhauser
2 Ratings

26 Employee Reviews Back to all reviews

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  1.  

    Not the easiest environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Peterborough, England (UK)
    Former Employee - Senior Manager in Peterborough, England (UK)

    I worked at Thomas Cook

    Pros

    The company is in a transformation stage and definitely on the right track. New senior management have defined a vision for the future and are committed to delivering it.

    Cons

    Business units tend to work in silos and frequently display "sibling rivalry' traits. There is a constant power battle at middle and senior management levels.

    Advice to ManagementAdvice

    Listen to the concerns of your people. They genuinely want to embark on this journey with you but need to feel they are part of the team.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very pleasant, hard work, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Crew in Gatwick, England (UK)
    Former Employee - Cabin Crew in Gatwick, England (UK)

    I worked at Thomas Cook full-time (less than a year)

    Pros

    Good pay, meet new people, most other crew friendly, good working conditions

    Cons

    Long hours, standbys, delays, tough senior crew members,

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Co workers great; Manager a buffoon

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (more than a year)

    Pros

    Co-workers all worked hard with limited systems and high caseloads

    Cons

    Manager at the time was awful, belittled people and divulged supposedly confidential discussions

    Advice to ManagementAdvice

    Trust your grass roots staff; you hired them to do a job; let them do it.

    Lose the ridiculous PROUD mantra

    No opinion of CEO
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  5.  

    Overall a fantastic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (more than 8 years)

    Pros

    Very friendly atmosphere and the overseas team are amazing. Great opportunities to work in different places around the world and be part of a great team who work hard and play hard.

    Cons

    Quite difficult to work in a destination you want to even if your score well on their monthly points system

    Advice to ManagementAdvice

    Look at promoting hard working, loyal staff and offering further benefits

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Full of false promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    If you are lucky you will have a great cluster manager like mine, if not there are no other pros

    Cons

    Extremely bad salaries
    You never get appreciated for what you do for the company
    Aiming for the future but taking 1 step forward and 5 steps back
    Believes that hassling customers with a barrage of phone calls is good customer service
    Sacks people if they get another job, even if its part time
    Sexist, unfair and just a horrible place to work, where you will have no future and try your best for a below basic wage.

    Advice to ManagementAdvice

    Sort yourselves out and start looking after your staff instead of the fat cats at the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not the best place to work needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Research in Peterborough, England (UK)
    Current Employee - Operations Research in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 5 years)

    Pros

    You can get to London in an hour

    Cons

    Salary
    Atmosphere
    You can up skill as much as possible however don't expect anything for it
    Management only speak to management

    Advice to ManagementAdvice

    Listen
    Value your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    To achieve, you need to know the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Peterborough, England (UK)
    Current Employee - Product Manager in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    Large company, therefore provides great experience. Can move into different areas, including tour operating, retail, online, airline, cabin crew, or even overseas representation.

    Cons

    The company mindset is difficult to break. They operate on a 'you do it our way' only mentality, which limits creativity, and can be un-motivational.

    Advice to ManagementAdvice

    Keep in touch with your staff more. There are a lot of Board members, Directors and people in high powered positions, yet the people on the ground do not know who they are.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Getting worse day by day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    Some decent colleagues even though we are now fighting more over bookings. You learn something new everyday in the travel industry.

    Cons

    Minimum wage and bad cluster managers who have no time in their schedule to care about staff and their problems as they have too much hassle from higher up themselves. Our cluster is now on a third of the staff as this time last year and they expect us to do more which is impossible and standards are slipping as we get customers through the door on a conveyor belt system. Aside from that BAD technology. Yes you heard that Harriet. No one likes the res systems except your yes men. Too much information for staff to learn on a daily basis including changing policies and old out of date information everywhere. Promises not honoured and you are asked to be abnormally flexible with your working hours and holidays. Rotas drawn up in India plus a hr team there.... Does that help? No.

    Advice to ManagementAdvice

    Have you got a year? Too much to write here.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    They have the right vision; just don't understand how to get there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Thomas Cook full-time (less than a year)

    Pros

    Nice place to work at; a lot of the people know what they have to do and what is expected out of them.

    Cons

    Compensation and Benefits are not that great and never clearly explained. No working from home option as management do not trust anyone. Majority of the office is filled with out-sourced people who know how to estimate and demonstrate 3 times more efforts and costs to the management. No collaboration between teams. 5 meetings happen simultaneously to discuss the same topic and the team that screams louder get their way in regardless if its the wrong solution and will take a lot longer to implement.

    Advice to ManagementAdvice

    Open your eyes see where your money is going. Surely your largest competitor who has a team of not more than 50 are doing something right to be on-track with a company that has been around for such a long-time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Them & Us On a Massive Scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    Some of the people are great to work alongside. I can't really think of that many more....

    Cons

    Red-Tape. On everything from currency ordering to discount levels. The "Retail Transformation" saga. Feeling disjointed from management team.

    Advice to ManagementAdvice

    Stop. Just stop everything and realise that you have a legacy workforce from Thomas Cook working alongside people from Going Places and the Co-operative Travel. Use the best of all 3 brands, rather than trying to assimilate everyone into the same robot. Get rid of Cluster Managers where they are not needed or struggling (ours is shocking) and get full-time store managers back that actually have the ability to manage their time to do all the mind-numbing stuff at the times that the "DILO" says they should be done. That's just to be going on with, get back to me when you have a plan....

    Doesn't Recommend
    Neutral Outlook

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