Thomson Reuters

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Thomson Reuters Reviews in Ann Arbor, MI

Updated August 27, 2014
Updated August 27, 2014
2,456 Reviews
3.3
2,456 Reviews
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Thomson Reuters President & CEO James C. Smith
James C. Smith
757 Ratings

Review Highlights

Pros
  • Flexible work schedules that allows one to establish a good work-life balance (in 399 reviews)

  • Work from home was very much allowed and many times encouraged to balance work/life (in 84 reviews)


Cons
  • Doing this constantly has caused some serious loss of work-life balance as someone who cares (in 42 reviews)

  • But wait, that's not quite enough to keep those senior management bonuses coming (in 78 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Ann Arbor, MI
    Current Employee - Technical Support Representative in Ann Arbor, MI

    I have been working at Thomson Reuters full-time for less than a year

    Pros

    This company is one of the best companies I have worked for. Friendly staff, management is great, they are not resistant to you moving up in the company and the pay is great as well.

    Cons

    There aren't any Cons for this company. It has been a great experience.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Solid Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Ann Arbor, MI
    Former Employee - Software Engineer in Ann Arbor, MI

    I worked at Thomson Reuters full-time for less than a year

    Pros

    Great mentors on the team. The office was a culture of great engineer teachers willing to help out whenever I needed it and gave a lot of future advice. I felt like I grew during my time there.

    Cons

    Didn't feel like the company had opportunities for growth beyond what was required. The compensation should match a little bit better to the current staffing requirements and workload.

    Advice to ManagementAdvice

    Help promote better internally.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good Benefits, heavy middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Ann Arbor, MI
    Former Employee - Consultant in Ann Arbor, MI

    I worked at Thomson Reuters full-time for more than 5 years

    Pros

    Good salary and benefits, lots of involvement in the community.

    Cons

    Not a lot of opportunity to move up.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Very seasonal sales position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative  in  Dexter, MI
    Current Employee - Account Representative in Dexter, MI

    I have been working at Thomson Reuters full-time for more than a year

    Pros

    8-5 position. A lot of PTO and sick time to use throughout the year

    Cons

    No opportunity to move up to management or other positions other than sales. No opportunity to work remote. Low salary

    Advice to ManagementAdvice

    Too much micro-management. Need to identify better qualified leads

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    It was a wonderful experience. Great people, and great work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Statistician  in  Ann Arbor, MI
    Former Employee - Statistician in Ann Arbor, MI

    I worked at Thomson Reuters as a contractor for less than a year

    Pros

    Work with a great group of talented people. The company values their employees and the work is challenging and progressive

    Cons

    The hiring process takes a very long time. There is a lot of red tape. Could pay employees more. Work/life balance could be improved

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great job, while it lasted! Too bad they went internal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Account Manager  in  Dexter, MI
    Current Employee - Product Account Manager in Dexter, MI

    I have been working at Thomson Reuters full-time for more than 3 years

    Pros

    Worked out of a home office.

    Cons

    Territory was large and lots of overnight travel.

    Advice to ManagementAdvice

    You should have never moved this position inside

    Recommends
    Positive Outlook
  8. 2 people found this helpful  

    Not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Support Representative Intern  in  Ann Arbor, MI
    Former Employee - Product Support Representative Intern in Ann Arbor, MI

    I worked at Thomson Reuters as an intern for less than a year

    Pros

    Casual dress, good mix of independent and group work, flexible hours, good pay, great management and nice perks

    Cons

    Very mundane job including mostly answering calls from angry clients wanting you to do their work for them. Not satisfying at all

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I was disappointed with the internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Technology Intern  in  Ann Arbor, MI
    Former Employee - Business Technology Intern in Ann Arbor, MI

    I worked at Thomson Reuters as an intern for less than a year

    Pros

    The fellow employees that work at Thomson Reuters are pretty chill and down to Earth. It was easy to make friends because rarely anyone enjoys the work so its easy to bond over.

    Cons

    1. The hours are extremely long and for the 4.5 months I was there I was only able to take a 30 minute lunch daily. Also, the scheduling team would schedule longer hours for employees with only a couple days notice, so I was forced to cancel plans with family because I had been assigned to work.
    2. Tax season is a stressful time, so when customers call in because there is a problem with their software they are usually not happy about it. A lot of the customers would be extremely disrespectful on the phone and say rude and degrading things to me on the phone, which put me in a bad mood frequently.
    3. The training at Thomson Reuters is extremely outdated and not comprehensive enough. My team was trained for 3 weeks then we were on our own answering the phone for 10 hours each day about UltraTax software. We were not prepared, which frustrated customers more.
    4. Thomson Reuters was understaffed so there was usually a long wait for customers to speak with a representative, which left them unhappy with the company as a whole.

    Advice to ManagementAdvice

    Pay attention to what is actually happening throughout the company instead of staying in your own bubble throughout the day.

    Doesn't Recommend
  10.  

    Good internship experience overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business/Technology Intern  in  Ann Arbor, MI
    Former Employee - Business/Technology Intern in Ann Arbor, MI

    I worked at Thomson Reuters as an intern for less than a year

    Pros

    My intern coordinator, trainers and fellow employees were some of the nicest people I have ever met. They were always nice and offered nothing but support. Even the other interns were always upbeat and positive. It was genuinely a great environment to learn and work in. They made me want to work harder and be better. One of the best parts is the large bonuses and great pay for an entry level position.

    Cons

    While the training was useful, I feel like it still needs some fine tuning. As a product support representative the resources were not as helpful and comprehensive as they should have been. There were some days where I just wanted to cry from the treatment of the customers (and I did), but as I said, there was nothing but support from other employees. In those tough cases I was able to speak to a call coordinator and transfer the call if things go out of hand.

    Advice to ManagementAdvice

    Put in place stricter policies on how customers treat employees. Work on the resources for 1040/UT reps. The information is hard to find and a little scattered, if there at all.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Business/Technology Internship required more customer service than I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business/Technology Intern  in  Ann Arbor, MI
    Former Employee - Business/Technology Intern in Ann Arbor, MI

    I worked at Thomson Reuters as an intern for less than a year

    Pros

    1. Great pay ($12 an hour)
    2. Free coffee and creamer
    3. Ample opportunities to work longer hours (60 hours a week during busy season)

    Cons

    1. 30 minute lunches during busy season
    2. Short notice given for changes in schedule
    3. Rude customers on the phone
    4. Not many breaks to get off the phone (typical day involves 8-10 hours of answering the phone and dealing with customers)
    5. Tax software was extremely unreliable

    Advice to ManagementAdvice

    Focus more on development so support isn't over loaded with work and unsatisfied customers.

    Doesn't Recommend

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