Thomson West
3.1 of 5 67 reviews
www.thomsonreuters.com Eagan, MN 5000+ Employees

Thomson West Reviews

Updated Jun 23, 2014

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3.1 67 reviews

                             

71% Approve of the CEO

Thomson West President and CEO Peter Warwick

Peter Warwick

(31 ratings)

60% of employees recommend this company to a friend
67 Employee Reviews
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Review Highlights

Pros:
  • "Work life balance, great pay, wonderful supervisors and great officemates"
    in 5 reviews
  • "Excellent benefits, flex work schedule for sales, great name recognition in the market, strong elearning content for compliance and training"
    in 3 reviews
Cons:
  • "Any work-life balance only exists if you hit your quota"
    in 3 reviews
  • "The comp plans are constantly changed, and not in a positive direction"
    in 5 reviews
  • Show more review highlights

Reviews

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    Had a good career there

    Sales Representative (Former Employee)
    Eagan, MN

    ProsPeople are great and work is interesting

    ConsCan be a numbers game

    Advice to Senior ManagementListen to sales people

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    You are not going to get a gold watch from Thomson West

    Regional Field Manager (Former Employee)
    Detroit, MI

    ProsOne can make $200K with out a high tech back ground or a high level of intellect. Working remotely you may have a great deal of autonomy, depending on the division and RFM. Thomson West is the leader in the legal-research business.

    ConsThey have stopped developing their own products and are acquiring companies that appear to "fit" into the business model. However, the fit is often more wishful thinking than practical and the field reps get pressured to learn and sell products that are 2nd or 3rd tier and no one really understands how to position the value.

    Every year, a new theme. One year, they are a "solutions" company, the next year they are a software company. They want to hire reps with SaaS experience but can't pay for the talent. Constantly looking outside the company for help solving the internal problems.

    Very few people ever retire from the field organization. Chances are you are going to be "displaced" or terminated and they will do nothing to help you find another position, internally. Also, having a subscription-based job, where the industry knows that numbers are often inflated by gaming the comp plan, you are not going to be highly sought after. That probably explains why so many former reps end up working for second-tier competitors.

    Advice to Senior ManagementGo back to what you did best: selling access to information and develop you own products that are driven by that information.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Reuters/West Legal

    Anonymous Employee (Current Employee)
    Eagan, MN

    ProsProgressive company that supports community involvement and volunteering. Fairly stable positions. The campus is huge with walking trails, ok cafeteria, food truck visits, on site caribou coffee and subway.

    ConsA lot of boring jobs. Rather mundane facility full of cubicles all the way out in Eagan. Not a real social building.

    Advice to Senior ManagementEncourage more career growth within the company.

    Yes, I would recommend this company to a friend

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    No upward mobility

    Account Manager (Former Employee)
    San Francisco, CA

    ProsNice people and the clients/work can be interesting.

    ConsPeople don't leave this place, so there is no upward mobility even if you are a rockstar.

    Advice to Senior ManagementIdentify your true talent and find ways to help develop their careers

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Marketing experience

    Marketing (Former Employee)
    San Francisco, CA

    ProsSmart people and strong products

    ConsThey had a poor attitude towards customers

    Advice to Senior ManagementLook to your regional offices for more direction.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great vision for the future

    Director (Current Employee)
    Eagan, MN

    ProsInvesting in the business to meet new emerging opportunities in the legal market. Strong market position to allow new product introduction. Strong channel.

    ConsLimited growth in the business in recent years has led to cuts and layoffs. Business lags economic cycles so hasn't felt the "recovery" like other tech businesses.

    Advice to Senior ManagementNeed to communicate business decisions that impact employees directly more effectively and with better context, e.g., the recent company memo on merit increases

    No, I would not recommend this company to a friend

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    For a large corporation, TRW is a good place to work

    Commissions Specialist (Current Employee)
    Eagan, MN

    Pros-Thomson West often hires from their pool of contractors for permanent positions.
    -Regular employees get an employee picnic, a few little perks upon hire, and various small bonuses throughout the year like a free turkey before Thanksgiving.
    -environment is generally positive.
    -culture is open to diversity, including diversity in gender identity and sexual orientation.
    -Matching funds for donations are available.
    -Employees and contractors are eligible for discounted tickets to movies, sports games, and other similar events.
    -Employees (but not contractors, temps or interns) are eligible to enter drawings for various event tickets.
    -While it's not particularly special, a variety of free tea bags are available along with coffee, decaf and hot water.
    -Employees are encouraged to network and given workable channels (via the Hub website) to do so.
    -Caribou Coffee and Subway inside building, along with full cafeteria
    -TW encourages employees to stay healthy and active: they have walking paths on site, a fleet of bikes that employees (including contractors, interns and temps) can borrow at no cost, and a "free fruit day" each week when every employee can take two pieces of the fruit of the day at no cost.

    Cons- As a contractor, many benefits are not available to me
    - contractors cannot enter the drawing for free event tickets and we never get the free bonus gifts like turkeys
    - General feeling of under-appreciation among contractors
    - too much mandatory overtime
    - too much empty "token" gestures

    Advice to Senior ManagementIf I could advise management, I would suggest fewer token gestures and more genuine appreciation (a free dessert card feels more like a slap in the face than appreciation). Also consider productivity studies before deciding on a week of 10 hour days followed by working one Saturday - I have a feeling that productivity declines enough that it's hardly worth it to run your employees so hard, let alone pay for the OT. As a contractor, I cannot comment on benefits or salary levels, although for the amount of work and expertise required of me in addition to a four-year degree being requisite for my position I should be paid more.

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

    1 person found this helpful  

    Difficult environment-- poor managers

    Sales and Marketing (Current Employee)

    ProsGood mature product-- there are some bright motivated people but they are overshadowed by the "look and act a certain way" popularity contest that has become the culture here these last few years.

    ConsRegional managers tend to be anti-family and women, denying sick days and vacation time for non business reasons; favoritism is rampant with little to no rewards for merit. Unethical sales culture (backroom dealings and arbitrary pricing for customers). Constantly creating new products to push onto customers who are tired of the constant sales, yearly layoffs/reorganization with little to no stability in your territory or employment.

    Advice to Senior ManagementStop reorganizing; reward for merit instead of letting the managers create a popularlty contest culture.

    No, I would not recommend this company to a friend

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    O

    CE&E (Current Employee)
    Eagan, MN

    ProsPeople are great to work with at peer level

    ConsExpect more work from less employees & lots of unfinished work before implimented

    Advice to Senior ManagementHIRE more people in Eagan MN

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    I've enjoyed my time there

    Sales Consultant (Current Employee)
    San Francisco, CA

    ProsMarket leader.
    Mature selling environment
    Good pay.
    Good coworkers

    ConsProduct support
    Unrealistic about position in market place
    Too many reorgs

    Advice to Senior ManagementStop reorging and give a plan more than 1 year

    Yes, I would recommend this company to a friend

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