Thomson West

www.thomsonreuters.com

Thomson West Reviews

Updated December 22, 2014
Updated December 22, 2014
74 Reviews
2.8
74 Reviews
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Thomson West President and CEO Peter Warwick
Peter Warwick
33 Ratings

Review Highlights

Pros
  • Work life balance, great pay, wonderful supervisors and great officemates (in 5 reviews)

  • Excellent benefits, flex work schedule for sales, great name recognition in the market, strong elearning content for compliance and training (in 3 reviews)


Cons
  • Flexibility is getting worse and I don't really view Thomson West as a company in favor of work/life balance (in 4 reviews)

  • Senior management on site possibly insane (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Lots of layers of management at Thomson West.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN

    I worked at Thomson West

    Pros

    Thomson West has had a reputation for loyalty to its employees and a company with career growth opportunities. They have invested in their IT growth and are poised to be a competitive option for software developer talent. The employees are pleasant and seem to enjoy working there. There is somewhat of a family feel there, maybe that's because Thomson West has a lot of married couples working there. There seemed to have been generations of families that have come through the Eagan office. I thinks that is a holdover from the early days it was West Publishing. Thomson has made its campus employee-friendly by providing services such as dry cleaning, etc.

    Cons

    Thomson tends to have thick layers of management. The top and the bottom do not interact. Very clubby. If you are senior management you will appreciate the front line gatekeeper managers. The company is top heavy and invests heavily in its senior management. This is not a very democratic company. On the face of it, to employees, the company presents a culture of inclusion but I found it to be very one sided. Talent does not necessarily serve you well here but being political and building the correct allegiances will be very beneficial.

    Advice to ManagementAdvice

    I thought most of the senior management were smart and loyal, a joy to interact with. I'm not sure about knowledge sharing.

    No opinion of CEO
  2.  

    A family friendly place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Account Manager
    Current Employee - Inside Account Manager

    I have been working at Thomson West

    Pros

    They understand that you have a life outside of work. Especially understanding about being a working mom

    Cons

    Becoming too big of a company. you are just a number

    Advice to ManagementAdvice

    get to know the people at the bottom because they are the people who are making the company money

    Recommends
    No opinion of CEO
  3. 2 people found this helpful  

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Manager in Cleveland, OH
    Former Employee - Sales Manager in Cleveland, OH

    I worked at Thomson West

    Pros

    Can make decent money if you hit quotas. However the company decides to raise quotas by 10-12% every year because that is the growth they have promised corporate. They do this without taking into account that the market is very competitive and that they haven't come up with new solutions/products that will lead to the new growth they want. This leads people to try and be creative in the way they make thei "number", which is reviewed ad nauseum by managers on a daily and weekly basis.

    Cons

    Shrinking industry with intense competition

    Advice to ManagementAdvice

    Realize that the market is much more competitive than they realize

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Please try harder to keep jobs in this country -- stop outsourcing work to India and China.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Publishing Specialist in Cleveland, OH
    Current Employee - Senior Publishing Specialist in Cleveland, OH

    I have been working at Thomson West

    Pros

    Besides the mandatory "core hours" of 9:30 to 3pm, hours are flexible. It's also possible to work a 4-day, 10 hour workweek. Basically, as long as you work 40 hours/week, when you work those hours are basically up to you. There's also lots of opportunity to work from home if necessary, i.e., if your child is sick.

    Cons

    Because the Cleveland office is relatively small, there is very little opportunity for advancement, unless you consider moving to one of the bigger offices is Rochester, New York or Eagan, Minnesota.
    Upper management doesn't know what's really going on around the office and tends to promote and praise employees who don't necessarily deserve it.

    Advice to ManagementAdvice

    promote the employees who really deserve it.

    No opinion of CEO
  6. 1 person found this helpful  

    Friendly People, Zero Career Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Securities Researcher in Washington, DC
    Current Employee - Securities Researcher in Washington, DC

    I have been working at Thomson West

    Pros

    The people were friendly. The company recent;y merged with Reuters so it is a global company. The company is based all over the world. The company has many different occupations. The company has good products, and the customer service is excellent. It also is a company that is not in danger of going bankrupt. It's a billion dollar company. It also has a good brand name. That is identifiable to a lot of people.

    Cons

    The leadership was lacking in many ways. The amount of work required was very excessive. For example, after I left the position, they had additional people doing my job part time. They require employees to get up to speed very rapidly without providing adequate training for new employees. The heavy customer service focus is to the detriment of employees. The pay was quite low given the difficulties of the job and the complex work required on the job.

    Advice to ManagementAdvice

    I would invest in your people more. There was little or no training so career advancement was non existent. I would break down barriers between departments,

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Great place to work, depending on what you do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Thomson West

    Pros

    Great benefits, good work / life balance, career growth potential, healthy work environment, great office options including company store, Carabou Coffee, free fruit and milk. There are so many areas of the company that would be good to work for, depending on your skill set and aspirations, it could be the place for you. A big company makes you have to work hard if you have any hope of being promoted. Tuition reimbursment is great, as well.

    Cons

    Too much corporate politics (which you'd get anywhere, though), turnover is high within the company, parking can be rough, always facing reorgs and change management,

    Advice to ManagementAdvice

    More communication to middle management and all employees, working at such a big company can cause communication to suffer

    No opinion of CEO
  8. 1 person found this helpful  

    Like any company, there are dysfunctional parts and less dysfunctional parts: choose carefully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Eagan, MN
    Current Employee - Manager in Eagan, MN

    I have been working at Thomson West

    Pros

    Work life balance. Flextime, and no expectation that "the best work takes place after five pm" like there is a lot of places. Quite a few people, even in senior management, come in early and leave early without it being a career limiting move. The technology organization is especially competent, and anyone with a good idea that can define the good idea in terms that the technology folks can understand is treated with respect and sometimes even adulation. The strategic marketing services organization is bright, strategic, analytical, and continues to be on the cutting edge. The content operations group and the content technology group are competent professionals led by competent professionals.

    Cons

    The segment marketing organization is a living embodiment of the Peter principle, with too many chiefs and not enough worker bees. They spend lots of money on themselves, promote only from within, and make life miserable for the rest of the company. There are good people in the organization, but they're drowned out by the idiots in charge and the high number of layers of management that insulate senior leadership from good ideas. New Product Development is OK, but too product-focused and not good listeners to the strategy folks (although they are correct in ignoring the segment marketers). The sales organization is focused on their numbers, and when they're not hitting them, they whine a lot.

    Advice to ManagementAdvice

    Blow up segment marketing, especially on the law firm side. Cut the number of directors and senior directors by two thirds, but keep the head count for marketers who have direct marketing and channel management experience (as opposed to lawyers from the customer experience operations organization). Beef up technology infrastructure, start by identifying technology bottlenecks (like the data warehouse) and investing in them rather than viewing infrastructure as a mere cost center.

    Recommends
    Approves of CEO
  9.  

    Solid growth, professional atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at Thomson West

    Pros

    There is career advancement at Thomson West. However, even though the "merger" happened over 5 years ago and Thomson was the acquiring company, the Minnesota-based West Publishing culture still prevails.

    Cons

    If you are in the Eagan office, then you are in the center of the universe. In the field, it can be difficult to get things done without travelling out to Minnesota.

    Advice to ManagementAdvice

    For a large organization, West is fairly nimble and there are a lot of smart people in the organization.

    Recommends
    Approves of CEO
  10.  

    I have never left a day at this company unhappy. People treat you with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Eagan, MN
    Current Employee - Manager in Eagan, MN

    I have been working at Thomson West

    Pros

    The people are respectful and motivated. Regular hours and the suburban location. Many in management support taking risks to improve the way we go about our work.

    Cons

    Pay is average. Some management positions are not posted.

    Advice to ManagementAdvice

    Keep up the communication. Keep an eye on the new generation (Millenials) and how they operate/what motivates them.

    Recommends
    Approves of CEO
  11. 4 people found this helpful  

    Run from this place as fast as you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Eagan, MN
    Former Employee - Anonymous Employee in Eagan, MN

    I worked at Thomson West

    Pros

    The free coffee in the C building is pretty good.

    Cons

    Management cares only about the appearance of things and not for real suggestions for improving processes. Promotions and advancement are not based on ability and people magically appear in higher positions when no one else knew that a position was open.
    Compensation and pay raises are too closely tied to an immediate supervisor's personal opinion of an employee. Despite the fact that the reviews are supposed to be objective and based on facts, when managers fail to follow this procedure, there is no recourse.
    I had a rotating array of at least half a dozen people to whom I reported to at any given moment.

    Advice to ManagementAdvice

    Cull the herd of numerous middle managers that contribute nothing to the company other than filling chairs in constant and unnecessary meetings.
    Institute procedures to allow employees to have a voice in the review of management.

    Doesn't Recommend
    No opinion of CEO

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