Three

www.three.co.uk

Three Reviews

Updated January 29, 2015
Updated January 29, 2015
118 Reviews
4.0
118 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Three CEO David Dyson
David Dyson
78 Ratings

Review Highlights

Pros
  • It's like going to work within your extended family, a laugh, a giggle, a fun working environment (in 12 reviews)

  • What's great, is that you can make a difference if you are a go getter (in 4 reviews)


Cons
  • Fast paced environment can lead to chaos at times (in 5 reviews)

  • The pace of change and reprioritisation is sometimes exhausting (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nepotism Favoritism and Fraud

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)

    I worked at Three

    Pros

    Decent Pay
    Some nice people (most nice people get bullied out of this company)

    Cons

    Forcing unwanted products
    Substandard management
    Poor customer service (Being ordered by management to send people away)
    Favoritism and Jobs for the Boys culture

    Advice to ManagementAdvice

    Dont hire friends of people you already sacked for fraud
    Dont promote "Own Boys" entire region entangled in fraud is enough.
    Promote people that deserve it not the ones that play your game and do your Doggies...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Used to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager
    Former Employee - Retail Store Manager

    I worked at Three full-time (more than 8 years)

    Pros

    Great network, store appearance, branding, perceived culture , good products and services. Teams instore work well together.

    Cons

    Company sets unrealistic targets, whereas used to get bonus every month of the year, lucky now to get 2 or 3 times. In one of the top stores pulling in hundreds of contacts and upgrades, hitting the numbers but the way they target for bonus purposes doesn't match the published figures discussed daily. So many times you can exceed target and still not get anything. Pressure is too much, from the top down, constant change of area managers, rarely do they stay 6 months. The ones that do are nasty to work for to the point of bullying as they are always stressed themselves. Real attitude of nothing is ever good enough and everything is the store managers fault. Network is great but the instore systems are outdated and not up to the job required. Used to be a fantastic company to work for, loved it for 8 of my 10 years now they have turned it into an environment that is not a nice place to work.

    Advice to ManagementAdvice

    Remember your staff are people with lives, treat them with respect. Everyone wants the best for the business but you will continue losing good managers with the current culture.

    Doesn't Recommend
    Positive Outlook
  3.  

    Informal and friendly atmosphere, but a bit unstructured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Maidenhead, England (UK)
    Current Employee - Marketing in Maidenhead, England (UK)

    I have been working at Three full-time (more than 3 years)

    Pros

    An informal and friendly atmosphere, with a stated dedication to employee happiness.
    Overall employees are committed to getting things done and the company strategy is clear.
    As a result, its one of the better cultures I've worked in.

    Cons

    It can be a little unstructured at times and a positive outlook is often required.
    Resource can be limited, so everyone needs to muck in to get things done.

    Advice to ManagementAdvice

    Stay committed to the 'happy employee' ethos and maintain the informal approach.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Maidenhead, England (UK)
    Current Employee - Sales Manager in Maidenhead, England (UK)

    I have been working at Three full-time (more than 5 years)

    Pros

    The people, some employees are really great people, creative, supportive and fun.
    Good work - life balance.

    Cons

    The new senior management in head office have imposed new strict processes which have alienated the majority of employees. Too many reorganisations (threatened and then carried out) are putting employees in a constant state of fear of losing their job.
    Senior management calibration at yearly reviews is a joke as most employees end up getting a low grade which negatively impact their bonus and salary increase. If you ask 100 employees 99 percent will agree with this.
    The same people in sales keep getting promoted and many others are overlooked.

    Advice to ManagementAdvice

    Please stop threatening reorganisations because you affect everyone's mood and productivity.
    Please stop reducing people bonuses with the calibration, it simply doesn't work and makes employees unhappy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company shame about the salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I have been working at Three full-time (more than a year)

    Pros

    Free phone contract and dongle
    Lovely building to work in
    Fun brand
    Nice people to work with

    Cons

    Salary is really poor in relation to job role and the amount of work you need to do
    No salary benchmarking for role
    Internal transfers are only given a 10% pay increase and end up being paid well below new starts
    New starts are given better phones and dongles but existing staff have to use old equipment

    Advice to ManagementAdvice

    Start looking after existing staff with talent and not treating new staff better salary and benefit wise.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Internal progression great but don't expect to be paid for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive in Maidenhead, England (UK)
    Former Employee - Marketing Executive in Maidenhead, England (UK)

    I worked at Three full-time (more than 8 years)

    Pros

    They offer many opportunities to progress your career internally. Its a fast paced and exciting environment. Three being the smaller of the UK mobile networks has a strong challenger business model, bold and disruptive in the industry. Great place if you are a bit of a rebel at heart and enjoying doing things differently.

    Cons

    You can progress your career with a move to another role, sadly you wont receive a financial uplift for it.
    Too much office politics for a company of this size. Summer 2014 a big restructure undertaken, many redundancies. Some decisions driven by internal politics than business requirements.
    Never got the impression the business cared about its people. HR was weak to non-existent. Left to the mercy of your line manager.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great Company because they Care about their people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator in Reading, England (UK)
    Current Employee - Administrator in Reading, England (UK)

    I have been working at Three full-time (more than a year)

    Pros

    There is so much scope for advancement at Three. The Management treat you as equal rather than look down on you. Lots of fun things happen around the office and at outside events. Ideas are encouraged and there is freedom of movement to make these ideas happen. It's all up to you to drive them forward.

    Cons

    I want to move within the company, but would like to see departments giving an employer at Three the opportunity to be considered for a position even though it is something that they have not done before. I just feel like sometimes they concentrate on what specific skills you have, rather than the whole behaviour aspect. If you are dynamic and passionate, surely you can do any job. Skills transfer should strongly be considered.

    Advice to ManagementAdvice

    It would be great to have a skills transfer type workshop for people wanting to get into different areas at Three.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Feel part of a big family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Design Authority in Reading, England (UK)
    Current Employee - Technical Design Authority in Reading, England (UK)

    I have been working at Three full-time (more than a year)

    Pros

    You feel part of a big family because you are constantly involved and updated by CEO and the other managers, in company progresses and objectives through conferences and wider team meetings. Professionally there is a good growth plan provided and it is easy to be visible at all levels. Also colleagues at all levels are always friendly and ready to help.

    Cons

    The only improvement needs to be done in some "old style" policies like work location flexibility, which is allowed max one day per week and subject to the single managers and this is demotivating especially long haul commuters; international trips are not paid at all while you can claim expenses (why not leaving a daily forfeit to allow self management?); other travel allowances are too tight for today's prices; to get salary review you have to change position or to wait for a small increase based on inflation! Hope all these will be reviewed soon and the company will be the Top!

    Advice to ManagementAdvice

    Please continue like you are doing, we all feel very proud to work for Three UK.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    You work hard, but have fun doing it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)

    I worked at Three full-time (more than 5 years)

    Pros

    It's like working in a family, everyone works closely to achieve company objectives. It's got a very laid back but focused culture, doing some bold things to get noticed in the market place. I have every faith in the senior management team and the events they hold such as open bar once a month are a great insight into how the company is performing. I'd quite like to go back to Three one day.

    Cons

    Sometimes there wasn't enough focus on the long term and making difficult decisions that would come to fruition in 3-5 years time. Having left, I've realised that salaries need to increase to align with the other operators though and from an activity point of view it was often all about the here and now rather than the future. Having said that, everything at Three moves so quickly and it was an exciting place to work.

    Advice to ManagementAdvice

    Better reward your existing hard working and effective staff with more development and promotion opportunities. Don't change your culture - it's what kept me there all those years and I loved it.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Work hard - play hard!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)

    I have been working at Three full-time (more than 3 years)

    Pros

    A fast paced, dynamic company with lots of energy and opportunities for people to make a difference! Expect to work hard (this isn't a pipe and slippers place!) and get rewarded for your effort. We also like to play hard and the people are really friendly, good fun and supportive.

    Cons

    It's like Marmite - you're either a 'Three person' - get it and love it or you don't.

    Advice to ManagementAdvice

    Keep listening to our people! :)

    Recommends
    Positive Outlook
    Approves of CEO

Work at Three? Share Your Experiences

Three

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.