Three Reviews

Updated September 27, 2014
Updated September 27, 2014
92 Reviews
4.2
92 Reviews
Rating Trends

Recommend to a friend
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Three CEO David Dyson
David Dyson
57 Ratings

Review Highlights

Pros
  • It's like going to work within your extended family, a laugh, a giggle, a fun working environment (in 12 reviews)

  • What's great, is that you can make a difference if you are a go getter (in 3 reviews)


Cons
  • Fast paced environment can lead to chaos at times (in 5 reviews)

  • I think with that in place and the right mind-sets we really could adapt the same pace of change of our industry (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing working culture and Brand Values. Lack of support from management and higher people when needed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Manchester City Centre, England (UK)
    Former Employee - Sales Associate in Manchester City Centre, England (UK)

    I worked at Three full-time for more than 5 years

    Pros

    What I loved about Three was the amazing working Culture and Brand Values. It doesn't matter what you look like, who you are, how you come across or what you believe in. If you can do your job and are good at it, the rewards are amazing and you are really looked after. There is a huge relaxed workplace atmosphere. I always felt having fun in work was never frowned upon and you could always have a laugh to brighten up everyones day. Reward and recognition was massive if you delivered and the company benefits were also generous. You never felt scared by people higher than your area manager and there was a never a 'them and us' kind of culture.

    Cons

    Progression within the company was never something I felt was Three's Strong point. I had been in the company's Top 50 Ranking sales people on a number of occasions but never felt That was noticed or recognised. Towards the end of my employment I entered into the UK Mobile Industry competition known as shop idol. This competition is very much carried out in an X-Factor style format, whereby one must progress through the heats to eventually be crowned as 'Shop Idol'. Candidates are scored on various things like product knowledge, likeability, experience etc and I actually became a runner up and ended up representing the company at the finals.

    Again despite this I never felt there was any credit from management and nobody gave me any opportunity to progress, despite all my hard work and what i had achieved. I had been with three for 5 1/2 years and I thought it was a real shame that I was not given any form of opportunity to progress.
    It was very much kind of 'if your face fits' or if you were related to, or 'in with the right person' kind of approach if you wanted to succeed.

    In the end I felt I was 'moved on' by the company due to some reasons that loss prevention felt necessary.
    Despite being the person I was, my love for the brand and my length of service. I felt nobody really actually took a step back to support me and the issues I had and nobody took into consideration my reasons or my points raised. I just felt like the company took a 'just another employee that needs dealing with' kind of attitude.

    I also felt there was lack of support for new employees who struggled to deliver. I felt management were told to handle these employee's 'By the book' rather than as managers being able to offer them the support they may need or the training that could benefit them. The company came down hard on stores/employees that did not deliver the results, when really, I felt that more support could be put in place rather than just shaft these people.

    Advice to ManagementAdvice

    I believe that Long Service employees should be looked after and recognised.
    I loved working for you so much yet I don't believe you ever gave me the opportunity to really progress despite all the hard work I put in.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    " Great Company - highly ambitious and fast paced"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three full-time for more than 8 years

    Pros

    Everyday is different and challenging! Great environment to work in where the culture is about putting our people and customers first. Three is great place to be different and you feel your opinions/ideas count.

    Cons

    Fast paced environment can lead to chaos at times. Three is so addictive, sometimes it's hard to switch off and realise you have a life outside of work.

    Advice to ManagementAdvice

    Dave and the senior management have really led the shift at Three over the last 3 years which has seen us grow and really challenge the market place.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    How Are Three Doing?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Design Consultant  in  Maidenhead, England (UK)
    Current Employee - Learning Design Consultant in Maidenhead, England (UK)

    I have been working at Three full-time for more than 8 years

    Pros

    Implementation of the company strategy perfectly executed each year from top-down. The culture is positive and really generates a feeling of belonging which in-turn motivates performance. Hygiene factors are also motivating with top-end reward and clean, modern facilities.

    Cons

    Being a young company in a fast changing marketplace the business focus tends to shift quickly and at time perhaps too soon. That said, the formulation of the workforce always provokes a successful and agile response.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Dynamic, innovative, forward thinking and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Resourcing  in  Maidenhead, England (UK)
    Current Employee - Head of Resourcing in Maidenhead, England (UK)

    I have been working at Three full-time for less than a year

    Pros

    Fast paced and dynamic culture, engaging and supportive workforce with a real fun environment.

    Cons

    Very fast paced, very change driven and very busy!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great values and company culture. Everyone works hard but there is a sprinkle of silly stuff that adds fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)

    I have been working at Three full-time for less than a year

    Pros

    Everyone is very friendly and approachable. You are given the tools you need to be able to perform your role to the best of your ability. Development is encouraged. Ideas are listened to from all levels in the business.

    Cons

    Some people may find the fast paced environment a challenge. The company is still in a period of growth so there is a lack of processes in place which people may find frustrating but most people relish the flexibility and opportunity this brings.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Glasgow operation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Three full-time

    Pros

    Brilliant city centre location close to shops.srations and restaurants. Growing operation with lots of career opportunities.

    Cons

    Too much collaboration leading to slow change

    Advice to ManagementAdvice

    Don't make Maidenhead the centre of the universe!

    Approves of CEO
  8.  

    A company that really lives up to it's values, empowering it's people and offering great benefits with work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)

    I have been working at Three for more than 8 years

    Pros

    Great culture. Friendly, relaxed. You can be yourself and not judged. You are empowered to make your own decisions and have the freedom to do what you need to do. Training is fab and your career development is well supported. The management team are an awesome force who are trusted to deliver and do deliver but in a personable and engaging way.

    Cons

    There is nothing that I would consider a con at Three.

    Advice to ManagementAdvice

    Keep doing what you are doing. You are very unique and what you have is working well - don't change.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Wouldn't leave enough if they didn't want me!! Amazing place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Three full-time for more than 8 years

    Pros

    Excellent pay scheme, you feel really valued and looked after, your needs are taken into account before anyone else's and in fairness, its a employees first, customers second kind of place, not taking anything away from the amazing service we deliver....but ultimately i wouldn't want to be anywhere else!

    Cons

    The focus on one particular KPI can almost change overnight without a seemingly reasonable explanation, sometimes targets appear to be plucked out of thin air.

    Advice to ManagementAdvice

    Keep up the great work, but maybe think about spending some time working in stores to understand the true day to day challenges.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Decentish company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Three full-time for more than 3 years

    Pros

    The target based monetary rewards can be very very good. Better than most networks (have worked for Vodafone, O2 and Orange) training is decent and the working hours are flexible and not straining.

    Cons

    Area managers are often found to micro manage. Conflicting messages from Company and Area managers. The company pushes the whole "Brand" factor but you are not paid on NPS scores, rather hitting volume targets, which the area Managers will drill into you on a daily basis. recruitment internally within Three is poor. You will always seem to get an interview, but will always seem to end up with the same stock refusal answer "we wanted to hire someone with experience"

    Why didn't you say that at the interview!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    If you're up for it, you can make a real difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience  in  Maidenhead, England (UK)
    Current Employee - Customer Experience in Maidenhead, England (UK)

    I have been working at Three full-time for more than 8 years

    Pros

    Challenging, fun and very rewarding. Company is focused on making mobile better for customers, and is driven by a customer centric strategy. What's great, is that you can make a difference if you are a go getter! People are great and approachable at all levels.

    Cons

    Some processes are continuously evolving, so getting something through the right gates can sometimes take high levels of ingenuity.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO

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