Three Reviews

Updated June 29, 2015
157 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

157 Employee Reviews

Sort: Popular Rating Date
  1. On the face of it we're customer centric, but it's all about targets.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well Paid, Great Hours, Great Benefits, Great Team, Fun

    Cons

    All about targets, Typical sales environment

    Advice to Management

    Focus on customers instead of sales


  2. Progressive Company - some great ideas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people who care about their customers

    Cons

    Lots of transformation in progres


  3. Company losing direction In sales vs experience tug of war.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    great Customer focus with winning propositions
    Energetic can do culture
    Focus on customer experience Vs sales for reward

    Cons

    risk alienating customer base with removal of key plan benefits
    Customer perception that Must have handsets costing lost a more
    Promoting customer experience = sales
    In reality sales at any cost,
    Really tough life vs work life balance
    Massive staff turn over

    Advice to Management

    if your ethos aspires to be apple where experience and brand = record sales
    Then take a hit on the numbers short term drive by focus on customer experience then letting the success at this build sales.
    Sales at any cost vs customer experience is a tug of war of mixed messages. Increased pressure created by this is leading to large staff turn over.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sr. CRA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Relationship Advisor in Mumbai (India)
    Current Employee - Senior Customer Relationship Advisor in Mumbai (India)

    I have been working at Three

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like the way work is made interesting!!!

    Cons

    Request for a relocation would be great

    Advice to Management

    People with skills and dedication need to be recognised.


  6. Decent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Three

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, the people are friendly and the staff are awesome!

    Cons

    Sometimes the days can become very long and boring if the store isn't picking up too many customers, but apart from that it's a decent place

    Advice to Management

    The pay is a little low compared to other phone companies out there and the interview process is tedious


  7. Don't know what they want

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Glasgow, Scotland (UK)
    Former Employee - Analyst in Glasgow, Scotland (UK)

    I worked at Three full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Generally relaxed atmosphere, offices have subsidised canteens and free phone/sim for employees

    Cons

    I was mid-sold a position into what turned out to be a big step back. Felt like management didn't understand the problems that needed solved. Often felt like people were looking for answers then fitted a question to suit.

    Advice to Management

    Understand data better and have more of a blend of internal promotions and external hires. Too many internal mores is only causing bad habits to spread.


  8. Helpful (1)

    Ok for most - if you can navigate the internal politics and back stabbing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Three full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Clear vision and strategy
    CEO
    Benefits
    Variety and fast paced

    Cons

    Politics - OK if your face fits or you are happy to ingratiate yourself with the influencers and decision makers.
    Nepotism is rife in some areas.
    Confusing messages as seem to be paying lip service to 3 behaviours - enforced at lower levels quite rigidly, but some senior managers seem to be rewarded for doing the exact opposite.

    Advice to Management

    Leadership teams need to walk the talk. A worrying Leadership behaviour culture is emerging in that personal agendas are being progressed at the risk of losing good, high performing and experienced people. What has been a fantastic company to work for is slowly being eroded. Protect against blatant nepotism.


  9. Great Company and work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Authority in Reading, England (UK)
    Current Employee - Technical Authority in Reading, England (UK)

    I have been working at Three full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very well structured and organized
    Excellent recruting process ensures best people in the mkt are recruited
    Excellent working environment
    Good career development plan
    Very Good and salary policy

    Cons

    Pension scheme not so great.


  10. Helpful (1)

    A company ruled by nepotism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)

    I have been working at Three full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Relaxed atmosphere by corporate standards.

    Cons

    LOTS of people not really knowing what they're doing. Not necessarily bad as you get an opportunity to grow but this is of detriment to those coming into the organisation with the experience you so desperately need.

    Advice to Management

    Do what you're say your gonna do, sort out your culture, decide who you wanna be when you grow up.


  11. There is a good culture at Three.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I have been working at Three full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The culture at Three, in my opinion, is constantly trying to make improvements that benefit their way of working and customers.

    Cons

    With constant change comes a sometimes tense atmosphere with employees feeling uneasy and there isn't much room for development.



Showing 157 of 161 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.