Thresholds Reviews

Updated July 30, 2014
Updated July 30, 2014
16 Reviews
2.4
16 Reviews
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Mark Ishaug
6 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great agency with great mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employment Specialist in Chicago, IL
    Former Employee - Employment Specialist in Chicago, IL

    I worked at Thresholds full-time (less than an year)

    Pros

    Working at Thresholds really changed my outlook on life and gave me experiences I will take with me for the rest of my career. The training for ES was very valuable and if you're interested in vocational rehabilitation, Thresholds has the best of the best supported employment department, hands down. The team I worked for was extremely skilled and came from different backgrounds which really contributed to the services provided and my day. The benefits were similar to many other agencies. There is plenty of room for growth. I am really going to miss the staff and my members.

    Cons

    The software and technology could use some reworking. It freezes often and doesn't always save.

    Advice to ManagementAdvice

    Rework caseloads based off of travel and geographic location

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Very difficult place to work in an already challenging field.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Support Specialist in Chicago, IL
    Former Employee - Community Support Specialist in Chicago, IL

    I worked at Thresholds full-time (more than an year)

    Pros

    Working directly with individuals in need of physical and mental assistance

    Cons

    Their "peer-to-peer" model in which consumers of mental health are deliberately hired (often times in positions of management) seems useful in concept, however, in practice much of the staff have severe mental disorders and as such are difficult to work with. In many ways working at Thresholds is like emerging yourself in the environment in which you are attempting to aid "member's" (clients) in escaping from.

    Advice to ManagementAdvice

    Implement previously discontinued financial incentives for working at Thresholds and eliminate the "peer-to-peer" program as it does more harm than good to the company as a whole.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    No room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Support Specialist in Chicago, IL
    Current Employee - Community Support Specialist in Chicago, IL

    I have been working at Thresholds full-time (more than 3 years)

    Pros

    Providing needed help to members is basically the only positive part. The people that are hired are generally hard working and compassionate.

    Cons

    Poor compensation and lack of support from management. Productivity target is not reasonable. The people who are hired who are compassionate and hard working get burnt out quickly due to the workload and lack of sincere support.

    Advice to ManagementAdvice

    It is impossible to get all the workload done in the time allotted. The services we provide are important and challenging but it seems the only part of our work is definitely not valued.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Extremely disorganized, chaotic, unprofessional atmosphere geared toward billing, not employee wellbeing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Support Specialist in Chicago, IL
    Current Employee - Community Support Specialist in Chicago, IL

    I have been working at Thresholds full-time (more than an year)

    Pros

    Getting to know and help members. Learning the basics if you're going for a license. Managing to get work done in spite of disorganized management and operations.

    Cons

    Long hours, required to work on crisis line duty off hours without pay, nonsensical scheduling of member visits, no training for case management work, no central sourcing for maze of governmental and other benefit paperwork, lip service to "self care," high quotas for daily billing, interminable and disorganized meetings that eat into time needed for actual work, poor management.

    Advice to ManagementAdvice

    Do a time and motion study to see how your line personnel operate! Seriously, break down each day by the minute to see if it's possible to get everything done. Try to find information on your own, because no one has prepared a manual with all the information you will need (even though Community Support Specialists across the agency do the same type of work). After all, it's fun to "reinvent the wheel" each time you do case management! Drive clients in your car and take the risk daily of getting into an accident. Because you are aware that only the staff's personal insurance will cover the costs of the accident. Illinois is a fault state, so if you are responsible, you'll get to pay even more and your premiums will go up in the future. If a member wants to sue you, he can do that, and he may ask for more in damages than your insurance will cover. Reimbursements for car expenses are the IRS standard, but driving over Chicago potholes has damaged many cars. And think about raising the expense reimbursement if you're requiring that staff meet members in the community. Not everyone can be met in their residence or public space such as a library. Even McDonalds adds up if you're seeing 7 members a day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Potential Ignored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employment Specialist in North Chicago, IL
    Former Employee - Employment Specialist in North Chicago, IL

    I worked at Thresholds full-time (more than an year)

    Pros

    The biggest benefit of working for this agency is the population it serves. It is very rewarding for those both entry level and those that have many years of experience. I wouldn't trade the experience for anything.

    Cons

    The work load is ridiculous, you're always taking work home, you're never off the clock because clients have your personal cell numbers. It's not about helping the clients, it's about how many notes you can put into the system to make money. There is a pretend family atmosphere which is why the clients don't trust any of the staff.

    Advice to ManagementAdvice

    Take another look at the workload and rework the plan for helping the clients. Give them the love and support they really need instead of doping them up. When working with people, you have to have people skills, so retrain your staff. It isn't always about being clinicians, sometimes it's about being human.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Room for Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager
    Current Employee - Case Manager

    I have been working at Thresholds full-time (more than 3 years)

    Pros

    Good support amongst staff, ongoing trainings

    Cons

    Low pay (though this may be changing), high stress, have to use your own car

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Rewarding psycho-soical work with great team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Support Specialist III in Chicago, IL
    Current Employee - Community Support Specialist III in Chicago, IL

    I have been working at Thresholds full-time (less than an year)

    Pros

    Great Team, Good Supervisor, Fair Pay

    Cons

    Bringing home work (mentally), travel

    Positive Outlook
  9. 1 person found this helpful  

    Decent for an entry level job out of graduate school, but not the environment for me. Overall, I would never return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Community Support Specialist in Chicago, IL
    Former Employee - Community Support Specialist in Chicago, IL

    I worked at Thresholds full-time (less than an year)

    Pros

    The organization offers an okay salary and good benefits. It also gives you experience working with those who are marginalized.

    Cons

    There are many. The worst are the inexperienced staff and their passive aggressive attitude. There is also little supervision and support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Low Pay, Raises Are Minimal and Not Performance Based.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Chicago, IL
    Current Employee - Case Manager in Chicago, IL

    I have been working at Thresholds full-time (more than 3 years)

    Pros

    Great vision and commitment to people with mental illness and homelessness. Excellent affordable benefits package.

    Cons

    Poor supervision. Poor guidance. Workers don't feel appreciated and are overworked. Pay is not commesurate with heavy caseloads and tons of documentation and working after hours. If you are a hard worker you will get a cost of living raise. If you are a lazy do nothing worker, you will also get the same cost of living raise and you get to stay employed ,regardless. Advancement means little but it works if you know someone in the upper echelon and they helped you get there. (Thats' where the real pay is). Promotions are not always performance-based.

    Advice to ManagementAdvice

    Find out what a typical day is really like for line staff and middle management. Make sure you are soliciting input from these workers and hearing it. Break up the enclaves/cliques. Make certain that line staff get adequate support and supervision and that folks are getting promoted because they can do the job.

    Doesn't Recommend
    Positive Outlook
  11.  

    Extremely tough and personally rewarding but not valued at all by company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Support Specialist in Chicago, IL
    Current Employee - Community Support Specialist in Chicago, IL

    I have been working at Thresholds full-time (more than an year)

    Pros

    You have the opportunity to make valuable, measurable, and lasting impressions on people that are in desperate need of help.

    Cons

    Pay is horrible. Expectations are not realistic. Company is top heavy with management who are paid a decent wage. Most all line jobs require a car with 100/300/100 full coverage insurance and there is no compensation for that. Never any compensation for overtime.

    Advice to ManagementAdvice

    Get the line staff a true and measurable say at the table with issues that effect them. Don't say you care, show that you care.

    Doesn't Recommend
    Neutral Outlook

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