ThyssenKrupp Elevator

  www.thyssenkruppelevator.com
  www.thyssenkruppelevator.com
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ThyssenKrupp Elevator Reviews

Updated August 10, 2014
Updated August 10, 2014
66 Reviews
2.5
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Rich Hussey
24 Ratings

Review Highlights

Pros
  • Great pay with base salary plus commission; Also the perks of gas/auto allowance (in 5 reviews)

  • It is a good and stable company (in 3 reviews)


Cons
  • Poor management at district administration level (in 6 reviews)

  • Customer service is pretty much null and void (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, I think ThyssenKrupp is a great organization to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at ThyssenKrupp Elevator full-time for more than 5 years

    Pros

    Great working environment and very relaxed. In general, the people are very helpful and knowledgeable. ThyssenKrupp is making a lot of effort to further strengthen their processes.

    Cons

    The structure of the organization is very political. Career mobility seems limited because a limited few tend to get any available promotions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Place to Learn; Not the place if you're young & ambitious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Kennesaw, GA
    Former Employee - Analyst in Kennesaw, GA

    I worked at ThyssenKrupp Elevator full-time for more than a year

    Pros

    It's a great place to get valuable experience. You'll get to do a lot because they're understaffed.

    GREAT Place for Sales Reps looking to make $$$$$$$$$

    Company matches 401k contribution

    Cons

    Compensation was below industry average. Poor workload management and high employee turnover due to burnout. You're expendable to TKE so expect limited opportunities for advancement.

    Advice to ManagementAdvice

    Develop a system for improving workload management.
    Improve the system for compensating non-sales employees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Run....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ThyssenKrupp Elevator

    Pros

    Its a place to get a check...

    Cons

    Management at the local level SUCKS!

    Advice to ManagementAdvice

    Clean house of all management and start again

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    TKE Las Vegas is a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elevator Mechanic  in  Las Vegas, NV
    Former Employee - Elevator Mechanic in Las Vegas, NV

    I worked at ThyssenKrupp Elevator full-time

    Pros

    Good paycheck every week, guys will take your overtime, company van, donuts at service meetings sometimes

    Cons

    I have worked for 2 different elevator companies for almost 30 years and the TKE branch in Vegas is a nightmare. Personally, I had to get out of there and a lot of the talent has fled and moved on since the current branch manager took over a few years ago. My past branch managers were pure heaven compared to the evil mini me that runs this branch. The field employees and even the managers were continually threatened with their jobs, humiliated in front of other employees in meetings and favoritism went to the weakest and meekest. Part of this favoritism was based on the branch manager's sharing of certain personal habits with particular employees. This branch was run like a prison cell with the warden and his favorite inmates running the show. Company policies and safety policies were violated all the time and some pretty serious incidents were covered up. I don't even know if TKE corporate knew what was going on and they might not care because this branch made money for them. Some things are never meant to be understood I guess but don't bring yourself or your family to work here at this branch.

    Advice to ManagementAdvice

    You should have fixed this long ago already because you have heard this before. Look at the retention, the talent that has fled, the women that have been chased out of that office and the the empty plastic bags and straws behind the building.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Unaccountable and proud of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time
    Former Employee - Full Time

    I worked at ThyssenKrupp Elevator full-time for more than 10 years

    Pros

    Benefits were good, but of course got less and less. Salaries are good only for management and sales. Any employee who is not management or sales can forget about being compensated even at fair market value.

    Cons

    Salaries raises and bonuses could be better. Management enjoys a bonus structure based on the performance of the little people, which is highly unfair but is a common practice. Many times employees will be denied promised raises and bonuses, etc. because of bad numbers; while management is still awarded bonuses and raises behind closed doors. Raises are a bit disappointing as well, but probably matches the market - maybe 1.5%-2%?
    Business models keep changing with little to no planning at all. Recent "restructures" caused an influx of hiring too many unqualified people to perform functions that were split up based on the oracle hype. Many of the new hires would have performed part-time functions AT BEST. This of course caused many complaints from new hires of not enough workload, while the dedicated and qualified long-time employees were stuck cleaning up mistakes, figuring work-arounds to function in oracle, being forced to take on more work than should have been allowed and basically trying to keep things afloat in a chaotic environment. The idea that was sold to everyone at that time was that the oracle restructure was to 1. Meet demands of supply chain 2. make everyone's job easier - this clearly was not true, as evidenced in bad numbers and the fact that simple functions became astronomically more difficult; slowing business flow to a crawl, and causing the highest amount of customer complaints than I have ever witnessed in many years. The second "restructure" caused mass lay-offs, including most of the qualified long-time workforce that loyally persevered through the many changes that were forced upon everyone. To date, there are supposedly "more changes to come."
    POOR MANAGEMENT. From the top down, this has been a painful epidemic that has cost this once thriving company and transformed it into a toxic hot mess of confusion and bad numbers. The people which are hired to manage are not qualified. TKE doesn't really promote from within that I have seen (unless you are currently management or sales). Some of the management that I have seen over the years would not even be qualified to perform as a lower ranking employee, yet they are rewarded time and time again for harassing subordinates . Management's style is one of intimidation, heavy discrimination, lack of communication, zero positive leadership, and sweeping lack of moral fiber. Managers are free to make bad decisions carte blanche, and never have to answer for the ramifications of such bad decisions. Basically, the little people are held accountable for the bad decisions which management makes repeatedly; lower employees have to scramble to resolve issues all the time. Working in that kind of confusion is an unrealistic expectation. There is lots of finger-pointing in the wrong direction, which is counter-productive and bad for business. Too many sordid and unqualified chiefs are trying to run the show and not enough qualified workers are there to do the job correctly.
    Accountability is at an all time low. TKE needs to fully execute mandatory performance reviews for every employee immediately. This would help improve TKE's reputation by only employing accountable people. And accountability = better business, which = more profits. Management is always preaching profits and bottom line, etc. If that is part of the goals, then take the proper steps to make it happen and stop placing blame on the folks that had nothing to do with bad executive decisions in the first place.
    Customer service is pretty much null and void. This company used to pride itself on good customer service. If they were to analyze customer surveys now, or even just pull cancellations or lacking sales numbers--well, "the proof is in the pudding," as they say.

    Advice to ManagementAdvice

    1. Clean it up, starting from the top down 2. Enlist the help of Marcus Lemonis as soon as possible and research a business structure that actually works, then decide on a model and back decisions with a defined business plan; implementing policies which every TKE employee would be subject to 3. After finding management that is qualified, has good moral standing and solid verifiable management experience and can successfully manage, start extensive screening for other potential employees (including personality profile screenings, credit checks, expanded and verifiable work history within the legal limits, and detailed background checks) 4. Once a business model is in place and employees are screened and hired, focus on training and cross-training, improve morale by positive reinforcement and strong leadership, insist upon the requirement for excellent customer service across the board 5. Create a solid performance review structure for every employee that actually happens; base any salary, raises, bonuses, vacation benefits, etc. based on at least an annual review

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Too Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer  in  New York, NY
    Former Employee - Engineer in New York, NY

    I worked at ThyssenKrupp Elevator full-time for more than 8 years

    Pros

    401K, Gas Card. Able to get training on alot of equipment. Access to all corporate training.

    Cons

    They allow the office slackers to tell them who to fire/layoff. Sales dept not held accountable. People with lots of write ups able to remain with company while the hard workers get written up due to the office slackers lying to corporate. Office became toxic and nothing was done to fix it.

    Advice to ManagementAdvice

    Get rid of the malcontents and allow the talent to help build the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at ThyssenKrupp Elevator full-time for more than 5 years

    Pros

    The people are great and hardworking and they are try to support their sales teams.They provide tools that make creating proposals and estimates easier and seem to be genuinely interested in growing the sales teams abilities. A lot of great sales trainings that I continue to benefit from.

    Cons

    Way too micromanaged. As a sales person that was delivering very strong results I was constantly badgered about the state of a CRM updates (which I get are very important, but the harping was unbearable). Also, the tension between sales and field is a problem that is costing the company significant revenue.

    Advice to ManagementAdvice

    Support your sales staff by limiting the reporting requirements that can take many hours per week.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Very Poor Example Of A Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time
    Former Employee - Full Time

    I worked at ThyssenKrupp Elevator full-time

    Pros

    Salary-when they actually pay you what you are worth. Benefits are good.

    Cons

    Horrible disqualified management-even at a corporate level, deplorable training and communication, perpetual confusion because of lack of planning or caring. Prejudice and discrimination seems to be the norm and rewarded. Extreme lack of customer service, both internally and externally--general attitude of passing the buck invariably. Severe hostile environment of bullying and shenanigans, with importance only placed on profit margins and bottom lines with no real solutions in which to reach those goals; ultimately leaving employees crippled and scrambling always. Bad decisions regarding pretty much everything. Dysfunctional at best on a good day.

    Advice to ManagementAdvice

    Get new management and QUALIFIED people to work for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ok Place to work...great people at the branches...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Dallas, TX
    Current Employee - Sales Representative in Dallas, TX

    I have been working at ThyssenKrupp Elevator full-time for more than 3 years

    Pros

    The product offering and service reputation is excellant in some areas...

    Cons

    Upper managment cares little how long you have been there or been in the trade...from a sales person's point of view you better hit your numbers every month..or you will be called in and called out.

    Advice to ManagementAdvice

    Take care of the emeployees and stick with the sales people even is if they are in a slump. If they have performed well in the past dont count them done...

    Negative Outlook
    Disapproves of CEO
  11.  

    Change is Coming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Germantown, TN
    Current Employee - Anonymous Employee in Germantown, TN

    I have been working at ThyssenKrupp Elevator full-time for more than 10 years

    Pros

    Great Benefits, people are friendly and caring. We are in the middle of big changes and all for the good.

    Cons

    Some people are in management that really shouldn't be.

    Advice to ManagementAdvice

    Concentrate on the employees and show you care about them.

    Recommends
    Positive Outlook
    Approves of CEO

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