TicketNetwork Reviews

Updated July 1, 2015
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3.8
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Recommend to a friend
Approve of CEO
TicketNetwork Co-Founder and Chairman of the Board Donald J. Vaccaro
Donald J. Vaccaro
37 Ratings

Pros
  • Casual dress, Free food in cafeteria, Dual monitors (in 11 reviews)

  • TicketNetwork has many perks including free lunch, gym, laundry and garden (in 8 reviews)

Cons
  • Also they money is ok and can be argued that the benefits even out the low pay, but most other call centers pay a lot more (in 5 reviews)

  • Some recent changes in management led to a more corporate feel (in 3 reviews)

More Pros and Cons

55 Employee Reviews

Sort: Popular Rating Date
  1. TicketNetwork has a great company culture!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Short Term Support in South Windsor, CT
    Current Employee - Short Term Support in South Windsor, CT

    I have been working at TicketNetwork part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No dress code, free food everyday in the cafeteria, great company parties & events and flexible hours

    Cons

    The pay is not as high as it should be and you don't get very many vacation days


  2. Helpful (5)

    BEWARE BOGUS REVIEWS!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chepachet, RI
    Former Employee - Anonymous Employee in Chepachet, RI

    I worked at TicketNetwork full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Every single 5-star review here (almost literally, I saw one that was possibly genuine) is an obvious plan including PR verbiage, perfect grammar and gushing praise. Without exception the "Pros" sound like they were taken right off of the company website Careers page. The blatant fabrication and deception are obvious even to someone that has never worked there. In the history of the world no company has ever earned such adulation, and TicketNetwork is certainly no exception.

    Cons

    The Cons in all these bogus 5-star reviews are even more laughably obvious and intelligence-insulting than the Pros. That is because without exception the so-called Cons are really just thinly-disguised (often not disguised at all) Pros, false modesty and disingenuous at its worst.

    Advice to Management

    It's not like TicketNetwork is the worst place to work on the planet, so why is it necessary to plant so many transparently fake 5-star reviews? It has to be clear to anyone that takes the time to read them that they have been fabricated, and that in turn is likely to make topnotch candidates hesitate and wonder why a good organization feels the need to utilize false and misleading reviews.

    TicketNetwork Response

    Jul 20, 2015 – HR Representative

    Please know that all reviews on Glassdoor have been written and posted by current and former employees of TicketNetwork. The company has not written or posted any reviews on its own behalf or on ... More


  3. Helpful (1)

    Not bad no where to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Purchasing Associate in South Windsor, CT
    Former Employee - Senior Purchasing Associate in South Windsor, CT

    I worked at TicketNetwork (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free food, gym, different parties and clubs

    Cons

    Very clichey have to know someone to move up and be treated right

    Advice to Management

    Learn how to be a manager don't just hire anyone to be a manager just because they have been with the company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Fun, Exciting, Demanding Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TicketNetwork full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The corporate culture is second-to-none, from the farm to the free lunch to the lax dress code there are many perks that you can't get anywhere else. The work is demanding yet equally rewarding, TicketNetwork knows how to take care of it's employees.

    Cons

    Priorities can be a bit confused at times but ultimately there are processes in place to ensure goals are met.


  6. Helpful (1)

    Genuinely Reward High Performance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TicketNetwork full-time (More than 3 years)

    Pros

    One of the best things about TicketNetwork is that they genuinely reward high performance and make top employees feel valued and appreciated. Recently, the top 10 percent of performers were rewarded with a very generous all-expenses paid trip to the Caribbean. High performers are also given numerous opportunities for growth and advancement and are able to make an impact on the business no matter what their current position is. Exceptional effort is definitely recognized and valued at TicketNetwork.

    Cons

    Unless you are in a particular department or interact with someone on a regular basis, you might not know that a co-worker puts in extraordinary effort or even know about their work or individual projects.

    Advice to Management

    It would be interesting to know more about what success looks like in various departments. If you don't interact with a department often, you not be aware of how a particular employee's exceptional effort impacts the business.


  7. Helpful (1)

    Great place to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Support
    Former Employee - Executive Support

    I worked at TicketNetwork full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity to learn/grow, interesting industry, free food/additional perks

    Cons

    Low wages, only so much room to advance

    Advice to Management

    Pay people more money, but also keep up the good work


  8. Helpful (1)

    A Company That Lets You Grow As They Grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management in South Windsor, CT
    Current Employee - Account Management in South Windsor, CT

    I have been working at TicketNetwork full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free Food. Game Room. Various Clubs/Teams. Diverse Employee Base. Direct Interaction with Management. You Choose What you Make based on your Drive and How hard you work. Team Building Parties/Get Togethers

    Cons

    At Times, Like any other Company, a lack of communication from top to bottom.

    Advice to Management

    Keep Doing What you're doing. It's working!


  9. Helpful (3)

    Immature company; low pay; low opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in South Windsor, CT
    Former Employee - Executive Assistant in South Windsor, CT

    I worked at TicketNetwork

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free lunch saves you a few dollars a week. Unfortunately, instead of professional comraderie, the cafe creates an immature social environment. The food is of fair quality and they do take dietary needs & preferences into consideration.

    Cons

    Free lunch is needed because salaries are low. The CEO has been sued for sexual harassment & arrested for a violent hate crime. The company was recently fined by the government in a consumer protection investigation. Their businesses practices were found to be deceptive to consumers.

    Advice to Management

    Pay people more. Your employees have a black mark on their resumes if they try to leave for livable wages. You should compensate for that.

    TicketNetwork Response

    Apr 30, 2015 – HR Representative

    Thank you for taking the time to share your thoughts. TicketNetwork offers its employees competitive salaries and incentives. TicketNetwork has a pay for performance philosophy when it comes to ... More


  10. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Badass
    Former Employee - Badass

    I worked at TicketNetwork

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good benefits, free food, and casual environment, like the gym too

    Cons

    Do not pay people enough


  11. Helpful (7)

    It was a decent first job out of college.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TicketNetwork (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good resume builder. Free food although there were some days the food was horrible! So many employees you're bound to make lots of friends. They had keg parties after work once a week but I think they stopped that...

    Cons

    You'll never get paid close to what you're worth and the CEO will flaunt how much money he has. No one has a clue what it means to be a good manager although there are some who are great managers. I had the worst supervisor you could ever think of but she's gone now. It's been about two years since I quit and SEVERAL upper management have left because the place is run so poorly. And so many people still there want to leave.

    Advice to Management

    Too many to list and they never listen to suggestions anyways!



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