TicketNetwork Reviews

Updated August 8, 2014
Updated August 8, 2014
36 Reviews

3.5
36 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TicketNetwork Co-Founder and Chairman of the Board Donald J. Vaccaro
Donald J. Vaccaro
24 Ratings

Employee Reviews

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  1.  

    Good place to grow and find opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TicketNetwork full-time

    Pros

    TicketNetwork is a very good place to grow and develop. They are very interested in helping people learn about the industry and their role in the company. It is a great place for those entry level employees without a lot of experience to develop their skills and advance in the company. This can often translate to recieving a lot of responsibility and face time with senior management early in one's career.

    Another great benefit to working at TicketNetwork is the people. TN attracts fun, creative, energetic people who are great to be around. I have been lucky to meet some really fantastic people at TicketNetwork.

    Cons

    There are not a lot of concrete policies in place or if there are, then there isn't much agreement on what they are. This often leads to projects requiring the input from many, many people rather than just the key stakeholders. It can also result in objectives and goals being unclear, though management does seem to be addressing this problem.

    Advice to ManagementAdvice

    Continue to create policies, procedures, and clear lines of ownership over decision-making.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Management

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at TicketNetwork

    Pros

    I'm a current manager in ticketnetwork who has seen the company grow from a 400+ small business to over 500+ in less than 3yrs which is a positive in a rebounding economy plus the company's starting wages are more than the national average plus the company provides transportation for its non local employees plus usage of company vehicles to employees for personal use plus a full Gym that's open to all employees plus a full garden that's open to all employees Aetna insurance to employees after 1yr of employment oh yeah did I also mention a fully staffed cafferteria that's open from 7am till 8pm do I really need to say more PRO's Why this is a great place to work at any position

    Cons

    To many Pro's ( no complaints )

    Advice to ManagementAdvice

    Cumunicate all the Extra benefits the company has to offer to the recently hired under you so they too can see for themselves what a great Co. T.N is to work for

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great at the beginning then problems began

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  South Windsor, CT
    Former Employee - Anonymous Employee in South Windsor, CT

    I worked at TicketNetwork full-time

    Pros

    Fantastic dining area with free food.. Many perks. Previously had a good work/life balance not sure about currently. EVery exciting industry.

    Cons

    Advancement is political. Lots of change and changeover of employees who built the company. New COO has some negative comments of the Internet, very difficult to communicate with. Company was being investigated for deceptive business practices, but settles. Many things done because it is cheap.

    Advice to ManagementAdvice

    More internal promotions. Don't let talent walk out the door.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Innovative Company with a Great Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Customer Service Representative  in  South Windsor, CT
    Current Employee - Bilingual Customer Service Representative in South Windsor, CT

    I have been working at TicketNetwork full-time for less than a year

    Pros

    TicketNetwork is not your run-of-the-mill employer. Company offers many benefits, with the most notable being the free onsite gym, onsite laundry room, and a beautiful cafeteria in which cooked food is prepared each weekday. The entire group of leaders at TicketNetwork are strong and hard-driving, and all are willing to listen to suggestions to make the company better for both its employees and customers.

    Cons

    The job can at times be very demanding. From time to time, you get an irate customer, usually because they were misinformed by another representative. Starting pay is not typical for the ticketing industry.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Lack of experienced or credentialed management creates problems at TicketNetwork.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  South Windsor, CT
    Current Employee - Product Manager in South Windsor, CT

    I have been working at TicketNetwork full-time for more than a year

    Pros

    Entry level people use this company as a stepping stone. This is necessary, because opportunity for advancement is very small. People in management have often been promoted due to timing and politics over experience, skill, and education. However, the company is a place to gain work experience and does offer a narrow selection of employee taught courses to help you become familiar with new things - again, a better-than-nothing opportunity for recent grads in an economy that isn't thriving.

    Cons

    Salaries are low which is a problem in CT where the cost of living is high. A elite group of employees is offered the chance to buy shares in the company, and these people are able to profit nicely, but most employees are barely paid enough to stay off government assistance. In fact, many employees get assistance with food and cost of living through welfare programs. Free company lunch doesn't come close to making up for this discrepency, & working overtime for no extra pay is strongly encouraged. Opportunity for advancement within the company is very remote. The people in management are often not specialists in their fields, so they tend to view hard work as a threat and hold you back rather than guide advancement. When this becomes frustrating and you look for work elsewhere, this company doesn't have a good reputation in the state of CT, so it can limit future job prospects to have TicketNetwork on your résumé. TicketNetwork leaves employees working second jobs to make ends meet, while feeling frustrated and stuck. It isn't a happy place to go to work everyday, but a paycheck in a bad economy is incentive to swallow the bitter pill of this situation and keep trying to get out. Even still, I would never have taken a job here knowing what I do now.

    Advice to ManagementAdvice

    Raise salaries, improve your healthcare options, and actively try to quell the romper room atmosphere with respect, education, and support for employees. Try to create room for advancement based on merit within the upper eschelons of the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Marketing assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Assistant  in  South Windsor, CT
    Current Employee - Marketing Assistant in South Windsor, CT

    I have been working at TicketNetwork full-time for less than a year

    Pros

    People are very nice and friendly. They make you at ease during the interview.

    Cons

    The interview process is very long, There is a screening interview first with the HR, then IQ test, English grammar test, and then many interviews. I got 4 !

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Potential!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist  in  South Windsor, CT
    Current Employee - Technical Support Specialist in South Windsor, CT

    I have been working at TicketNetwork full-time for more than 3 years

    Pros

    Lots of perks. Workplace is flexible. It encourages creativity and offers lots of room to unwind such as providing space for playing table tennis, billiards, a gym, etc.

    Cons

    Though improving, the relaxed environment leaves some holes in management structure. Management potential is sometimes awarded to close knit friendships rather than skills and experience. Also, although attempted to be compensated by perks, the lower end salaries yield high turn-over rates for employees on certain positions.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great company depending on the department you work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative
    Current Employee - Call Center Representative

    I have been working at TicketNetwork full-time for more than a year

    Pros

    Good Benefits; free gym and caf, great company parties! Most of the pople are very friendly and fun to work with.

    Cons

    Long hours, if you work in the call center and have a family, depending on the hours you work, you can pretty much give up most of your family time, I never saw my child, except for on days off. Also they money is ok and can be argued that the benefits even out the low pay, but most other call centers pay a lot more. The insentive pay outs are horrible .0055% is the most any employee can make off there sales.

    Advice to ManagementAdvice

    Appreciate the people who work hard more, stop rewarding those who don't follow company policies just because they make sales. Its not fair. Higher pay would make for a lower turnover.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Bad experience but a stepping stone into better opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TicketNetwork full-time

    Pros

    Casual dress, Free food in cafeteria, Dual monitors

    Cons

    A LOT of turnover due to: Poor management, low pay, favoritism, no work/life balance, hostile environment, not a WAH environment (even on bad snow days)

    Advice to ManagementAdvice

    Pay better, support peoples families lives through more PTO and flexibility in WAH access, train managers, create an employee recognition program

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    A place to grow and advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT

    I have been working at TicketNetwork full-time for more than 5 years

    Pros

    Company values intelligence, integrity, and self-motivation. I've always felt respected by upper management, even when I was an entry-level administrative assistant. I think management is more approachable than many people realize. There are lots of opportunities for professional growth -- internal classes, promotion from within, conferences and conventions, etc. It's a great environment with fun and friendly people. Casual dress, free food, and legendary parties are a plus. Hard work gets noticed and exceptional performers tend to be rewarded. Most people I've dealt with value feedback and the contributions of all and promote a team-centric environment.

    Cons

    Communication can sometimes be lacking, but is an area of continuous improvement. I sometimes feel that benefits and expectations favor young single people, although management is definitely working on doing more for families. Some people seem to be paid at the low end or below market value so it's important to know what your work is worth. Training could be better, which is another area in which the company is working to improve.

    Advice to ManagementAdvice

    Help us help you succeed. Make sure your top performers (in particular) are happy, have a voice, and are adequately challenged. Ask questions. Be patient (reasonably patient). Weed out the non-performers. Find out what motivates people.

    Recommends
    Positive Outlook
    Approves of CEO

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