TicketNetwork

  www.ticketnetwork.com
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TicketNetwork Reviews

Updated Jul 14, 2014
All Employees Current Employees Only

3.7 33 reviews

82% Approve of the CEO

TicketNetwork Co-Founder and Chairman of the Board Donald J. Vaccaro

Donald J. Vaccaro

(22 ratings)

74% of employees recommend this company to a friend
33 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
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    Innovative Company with a Great Future

    Bilingual Customer Service Representative (Current Employee) South Windsor, CT

    ProsTicketNetwork is not your run-of-the-mill employer. Company offers many benefits, with the most notable being the free onsite gym, onsite laundry room, and a beautiful cafeteria in which cooked food is prepared each weekday. The entire group of leaders at TicketNetwork are strong and hard-driving, and all are willing to listen to suggestions to make the company better for both its employees and customers.

    ConsThe job can at times be very demanding. From time to time, you get an irate customer, usually because they were misinformed by another representative. Starting pay is not typical for the ticketing industry.

    Advice to Senior ManagementKeep up the good work!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    Lack of experienced or credentialed management creates problems at TicketNetwork.

    Product Manager (Current Employee) South Windsor, CT

    ProsEntry level people use this company as a stepping stone. This is necessary, because opportunity for advancement is very small. People in management have often been promoted due to timing and politics over experience, skill, and education. However, the company is a place to gain work experience and does offer a narrow selection of employee taught courses to help you become familiar with new things - again, a better-than-nothing opportunity for recent grads in an economy that isn't thriving.

    ConsSalaries are low which is a problem in CT where the cost of living is high. A elite group of employees is offered the chance to buy shares in the company, and these people are able to profit nicely, but most employees are barely paid enough to stay off government assistance. In fact, many employees get assistance with food and cost of living through welfare programs. Free company lunch doesn't come close to making up for this discrepency, & working overtime for no extra pay is strongly encouraged. Opportunity for advancement within the company is very remote. The people in management are often not specialists in their fields, so they tend to view hard work as a threat and hold you back rather than guide advancement. When this becomes frustrating and you look for work elsewhere, this company doesn't have a good reputation in the state of CT, so it can limit future job prospects to have TicketNetwork on your résumé. TicketNetwork leaves employees working second jobs to make ends meet, while feeling frustrated and stuck. It isn't a happy place to go to work everyday, but a paycheck in a bad economy is incentive to swallow the bitter pill of this situation and keep trying to get out. Even still, I would never have taken a job here knowing what I do now.

    Advice to Senior ManagementRaise salaries, improve your healthcare options, and actively try to quell the romper room atmosphere with respect, education, and support for employees. Try to create room for advancement based on merit within the upper eschelons of the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Marketing assistant

    Marketing Assistant (Current Employee) South Windsor, CT

    ProsPeople are very nice and friendly. They make you at ease during the interview.

    ConsThe interview process is very long, There is a screening interview first with the HR, then IQ test, English grammar test, and then many interviews. I got 4 !

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Great Potential!

    Technical Support Specialist (Current Employee) South Windsor, CT

    ProsLots of perks. Workplace is flexible. It encourages creativity and offers lots of room to unwind such as providing space for playing table tennis, billiards, a gym, etc.

    ConsThough improving, the relaxed environment leaves some holes in management structure. Management potential is sometimes awarded to close knit friendships rather than skills and experience. Also, although attempted to be compensated by perks, the lower end salaries yield high turn-over rates for employees on certain positions.

    Yes, I would recommend this company to a friend

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    Great company depending on the department you work in

    Call Center Representative (Current Employee)

    ProsGood Benefits; free gym and caf, great company parties! Most of the pople are very friendly and fun to work with.

    ConsLong hours, if you work in the call center and have a family, depending on the hours you work, you can pretty much give up most of your family time, I never saw my child, except for on days off. Also they money is ok and can be argued that the benefits even out the low pay, but most other call centers pay a lot more. The insentive pay outs are horrible .0055% is the most any employee can make off there sales.

    Advice to Senior ManagementAppreciate the people who work hard more, stop rewarding those who don't follow company policies just because they make sales. Its not fair. Higher pay would make for a lower turnover.

    Yes, I would recommend this company to a friend

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    Bad experience but a stepping stone into better opportunities.

    Anonymous Employee (Current Employee)

    ProsCasual dress, Free food in cafeteria, Dual monitors

    ConsA LOT of turnover due to: Poor management, low pay, favoritism, no work/life balance, hostile environment, not a WAH environment (even on bad snow days)

    Advice to Senior ManagementPay better, support peoples families lives through more PTO and flexibility in WAH access, train managers, create an employee recognition program

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A place to grow and advance

    Anonymous Employee (Current Employee) South Windsor, CT

    ProsCompany values intelligence, integrity, and self-motivation. I've always felt respected by upper management, even when I was an entry-level administrative assistant. I think management is more approachable than many people realize. There are lots of opportunities for professional growth -- internal classes, promotion from within, conferences and conventions, etc. It's a great environment with fun and friendly people. Casual dress, free food, and legendary parties are a plus. Hard work gets noticed and exceptional performers tend to be rewarded. Most people I've dealt with value feedback and the contributions of all and promote a team-centric environment.

    ConsCommunication can sometimes be lacking, but is an area of continuous improvement. I sometimes feel that benefits and expectations favor young single people, although management is definitely working on doing more for families. Some people seem to be paid at the low end or below market value so it's important to know what your work is worth. Training could be better, which is another area in which the company is working to improve.

    Advice to Senior ManagementHelp us help you succeed. Make sure your top performers (in particular) are happy, have a voice, and are adequately challenged. Ask questions. Be patient (reasonably patient). Weed out the non-performers. Find out what motivates people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Awesome

    Anonymous Employee (Current Employee)

    ProsLow starting pay. Yes it is pro. I’ve been working here for over two years. I started low and am now making more than double of what I was making. The CEO is too honest, because he will tell you when he hires you that you are starting out below market. The reason in his mind is that if you don’t perform to the level you should be, getting rid of you would be easier and when you do perform you get a raise and it could be a very big raise. Also don’t forget it is free food and beverage all day long. It’s not unusual to for people here to have breakfast, lunch and dinner here, matching 401K up to 4%, low rental limo’s $25 per hour, great parties, CEO with no college degree and who worked up from the bottom keeps the ivy leaguers down to earth.

    ConsWeather sucks in Connecticut, often forced to work without much supervisor, employees given too much latitude in making their own decisions. Some managers don’t manage their non performing employees enough.

    Advice to Senior ManagementKeep low starting pay with good raises for good people. Don’t bow to the pressure to be politically correct. Bad move giving spouses’ coverage on health insurance that means single people have to subsidize married ones.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    great learning experience

    Anonymous Employee (Current Employee) South Windsor, CT

    ProsFree food all day long, great mentors, great room for advancement, perks get better and better, salaries are starting to climb faster.

    ConsOut in the suburbs, no night life, too much snow. Kitchen food and gym need upgrade. needs to move to a more business friendly state.

    Advice to Senior Managementkeep you best employees and let the low performers go quicker. Make sure your management is doing what they are supposed to.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    TicketNetwork - a new challenge everyday and a great place to work and showcase your abilities.

    Anonymous Employee (Current Employee) South Windsor, CT

    ProsThe company is always growing and providing opportunities for growth. They value their employees and provide many benefits not seen in larger companies, like free lunches, company picnics, ping pong, billiards, volleyball and many other activities. They promote from within and help people grow in their career. There are many opportunities and they listen to their employees. They reward performers and recognize talent at all levels. Management will listen to ideas of employees at any level, you really feel like you have a say or role in the success of the company. The entrepreneurial environment is challenging and refreshing. It's nice to look forward to going to work and seeing what the next day brings.

    ConsFor many of the employees this is their first job. This means there is some lack of real world experience and experience with what works and doesn't work. It also sets some unrealistic expectations as many employees haven't worked in corporate America where they are just another cog and have no other work experience to compare against.

    Advice to Senior ManagementContinue to drive planning sooner. They are getting better at the planning, goal setting, review process, but need to continue so that everything is communicated in the right time-frame and expectations set, rather than rushing to get it done.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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