Ticketfly Reviews

Updated March 8, 2015
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3.1
13 Reviews
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Andrew Dreskin
8 Ratings

Employee Reviews

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  1. Excellent company, but too much management churn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ticketfly full-time (less than a year)

    Pros

    smart people, great office location, interesting problems to work on

    Cons

    Too many management changes, management wasn't very good at keeping track of things

    Advice to ManagementAdvice

    Be more hands-on.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at Ticketfly full-time (more than a year)

    Pros

    The company as a whole has fun perks, is in an interesting industry, and is the right size to bring change. The office is a good location and well stocked with foods, snacks, and good beer. The people who work here are fun and interesting. Its okay to work from home as needed.

    Cons

    Another management change is coming for no apparent reason. This seems to happen every six months and comes from the top down suddenly. Management can't make up their minds about direction which causes developers to always have to be ready to shift for no good reason. The different groups don't interact much at all and when there is conflict, it is just left to fester. People used to hang out a lot more, but since so many people have left in the past couple months, everyone just leaves at 5. The executive teams seem to ignore the problems that exist in engineering until they make a decision to change to apparently solve them.

    Advice to ManagementAdvice

    Shifting leadership doesn't always solve problems. If leadership outside of engineering were to acknowledge the problems and bring in engineering to be part of the solution, it would go a long way. Face the conflicts that exist head on and get open and honest feedback on how to address them. Have the CEO or COO do regular random check ins with staff to get a real sense of what will help make it a better culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. I am a current employee who joined the company in 2014. I am overwhelmingly pleased with my decision to join Ticketfly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ticketfly full-time (less than a year)

    Pros

    -Mission: From the CEO and board down, each person at Ticketfly shares a common mission of applying technology to improve the live event experience of millions of people.
    -CEO: Andrew Dreskin is an amazing guy to work for. He has been a pioneer in the ticketing industry since selling the first online ticket in 1995 as founder/CEO of Ticketweb. He has the contacts, knowledge, and experience to have another success with Ticketfly.
    -Market Opportunity: Ticketfly is firmly positioned as the leading provider of ticketing services and marketing software for the middle market. An huge opportunity exists to expand upmarket and also to extend beyond music into other verticals.
    -Culture: Ticketfly has an outstanding culture. This is best illustrated in the Friday afternoon jam sessions in the band room within the office.
    -Perks: Copious snacks are provided, and employees are often surprised with food trucks and ice cream socials. But perhaps the most illustrative benefit is $200 per employee for tickets to live events.

    Cons

    -Hours: Ticketlfy is a very pleasant place to work. If anything, it is a bit too comfortable. Employees work hard, but the hours should be longer and the work ethic could be rigorous.

    Advice to ManagementAdvice

    -Culture: don't change anything
    -Technology: keep building...and faster.
    -Work-Life Balance: too cozy -- should be tilted towards more work.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. A big vision for live events driven by a small ambitious team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ticketfly

    Pros

    - The usual Silicon Valley perks and then some, e.g., impromptu jam sessions, ice cream trucks, amazing cold brew on tap, stipend to see free shows on Ticketfly
    - There's been a recent influx of powerful executive leaders
    - Everyone contributes here and ideas are born from anywhere
    - There's an increased focus on the fan; it's not just about the venue or business owner
    - All Hands meetings every Friday make it easy to keep a pulse on the business

    Cons

    - Wish upper management, especially the CEO, would mingle more with everyone; there's a little too much time spent in offices
    - Company goals should be better defined so that individual goals can also be more specific
    - Friday happy hours used to be much better attended, but there's still lots of Red Stripe!

    Advice to ManagementAdvice

    - Exec team, come chat with the rest of us more often
    - Let's throw more parties like this year's holiday blowout at The Independent

    Recommends
    Positive Outlook
  6. 3 people found this helpful

    Great place to work... because no one really works

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA

    I worked at Ticketfly full-time (less than a year)

    Pros

    - Great culture
    - Work/Life Balance
    - Cool Perks
    - (Insert generic fun thing here, because they have them all)

    Cons

    - No drive, ambition, desire to push the needle or work hard
    - Everyone leaves the office by 4:30-5:00
    - If you hit quota, miss quota, show up, don't show up...no one cares.
    - How is this company still alive? Oh wait, it's in the music business.

    Advice to ManagementAdvice

    There are no managers left in the organization, as the CMO, Co-Founder/COO, CTO, and the two best directors of sales and marketing all left within a 2 month period.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Challenging environment with lots of room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ticketfly (more than a year)

    Pros

    Ticketfly has assembled a team of extremely passionate employees, who will do anything to help their fellow employees succeed. People here know how to have fun. The team is full of people with great ideas.

    Cons

    The technology is always broken, there is constant turnover, and processes are always changing. No one knows what is expected of them, and the executive team doesn't know how to be leaders - they micromanage. Instead of teaching, they would rather just go off in a corner together and talk.

    Advice to ManagementAdvice

    All of management needs to attend management training to figure out how to support their teams instead of constricting them to the point where they feel they can't breathe. Take the technology seriously and do what you need to do to make it work. Work on making this a place where people can thrive.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful

    What's the point? Not much happening here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Ticketfly full-time (more than a year)

    Pros

    The biggest pro of working at Ticketfly: the bar is low. Doesn't take much to shine here. Pretty lax environment with flexible hours and deadlines. The reputation in the ticketing industry and to outsiders is positive.

    Cons

    Unless you're "management" level, pay is extremely low for the tech world (well below average). Nothing ever gets done. No new product releases. The system is always broken. Extremely low morale. Extremely high turnover. Low-energy office. No one is excited about the company or product. Lots of new executive hires = disconnected leadership. Unclear direction for company. Professional growth not encouraged.

    Advice to ManagementAdvice

    Show an interest in something other than Engineering. Get excited. Do something. Act less aloof. Actually acknowledge the physical presence of non-management employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Business is thriving, fun place, great co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Ticketfly full-time (more than a year)

    Pros

    Business is booming. No dearth of capital and infrastructure. Never have to think twice about licensing a tool/framework. Fun company with ping pong tournaments, happy hours and great parties. Tech stack is pretty awesome, lots of opportunities to learn, contribute and grow.

    Cons

    Things change very quick. Have to be nimble, adaptable and flexible. Processes, org structures, management, projects, priorities, all change pretty rapid.

    Advice to ManagementAdvice

    Invest in culture. Gather more feedback before you make any big impactful changes.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Good career opportunities but needs to grow up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ticketfly full-time

    Pros

    Reasonable salaries, interesting product, lots of opportunity to develop your career in certain departments. Solid benefits, flexible scheduling. Some great managers. Cool SOMA space.

    Cons

    Significant management turnover. Intense tech business bro culture. Top heavy. Old-school industry. Poor internal business infrastructure and processes.

    Advice to ManagementAdvice

    Take internal business infrastructure seriously. Tone down the bro culture. Treat female staff better.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. Good Times

    • Comp & Benefits
    Former Employee - Web Designer in San Francisco, CA
    Former Employee - Web Designer in San Francisco, CA

    I worked at Ticketfly full-time (more than a year)

    Pros

    A fun place to work for music nerds. The company experiences consistent growth and is a leader in the market.

    Cons

    Lots of change. A successful startup, but still a startup.

    Advice to ManagementAdvice

    Make your compensation more competitive to retain employees. Create paths for growth so that skilled employees can continue to add value to the company.

    Recommends
    Positive Outlook
    Approves of CEO

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