Ticketmaster

  www.ticketmaster.com
  www.ticketmaster.com

Ticketmaster Reviews in Los Angeles, CA

Updated December 14, 2014
Updated December 14, 2014
144 Reviews
3.6
144 Reviews
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Jared Smith and Mark Yovich
23 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Great benefits and nice work environment (in 13 reviews)


Cons
  • There is no work life balance for event/client support staff (in 8 reviews)

  • Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level (in 11 reviews)

More Highlights

50 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    enjoyed the work; but some entrenched management sometimes inflexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in West Hollywood, CA
    Former Employee - Program Manager in West Hollywood, CA

    I worked at Ticketmaster as a contractor (more than an year)

    Pros

    Lot's of stuff going on, which can present multiple opportunities to those that are motivated and interested in branching out. The Ticketmaster side of the house is very structured and has a high amount of process discipline (required for a major e-commerce site). The Live Nation side is more agile and creative (great for those that are motivated and flexible).

    Cons

    PMO managers often inflexible to adopt methodologies which would benefit a particular project. IMO, the rigid process ultimately hamstrung my project, and unfortunately the project stalled after a sizable effort and cost was spent.

    Lots of Product Managers with Director in their title who did not contribute at that level. Project Managers contributing at a high level and hitting it out of the park not recognized for their achievements and contributions.

    Advice to ManagementAdvice

    Don't give all Product Managers a Director position. Director level managers should be reserved for those who manage other people or who manage a portfolio of products / product line. Promote Project Managers based on their effectiveness / achievement, and not based on personal relationships.

    Neutral Outlook
    No opinion of CEO
  2.  

    Great environment, Mgmt doesn't seem to get it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hollywood, CA
    Former Employee - Anonymous Employee in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 5 years)

    Pros

    Most of the people are great to be around and a joy to work with. It's a great work environment and, for the most part, it's relaxed and friendly.

    Cons

    Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level. Too many meetings. Too many reports. Almost no action to correct the obvious problems. Compensation is rather low. Very low, considering the type and amount of work involved. Most other companies offer more pay for much less work and responsibility. Morale can tend to be low and not much is done raise it.

    Advice to ManagementAdvice

    Listen to the little guy. Don't play favorites. Try to pay employees what they're worth instead of what looks better on a spreadsheet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not what I signed up for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    - The company is aimed at trying to change the wrongs of its past

    Cons

    - Highly Political
    - Mgmt plays games rather than getting things done often
    - Comp is on the low end
    - Apathy and 'freeloader' attitude is rampant throughout the company
    - Lots of firedrills; priorities shift constantly depending on mgmts mood this week

    Advice to ManagementAdvice

    Fire and hire; Sack incurable politicians, cull the apathetic, and replace with go getters

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Not a great place for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator in West Hollywood, CA
    Current Employee - Systems Administrator in West Hollywood, CA

    I have been working at Ticketmaster full-time (less than an year)

    Pros

    Good co workers, learned several things

    Cons

    Lousy management, overworked people, didn't want to take responsibility for bad decisions.

    Advice to ManagementAdvice

    Get some competent manageent

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A very fun, challenging, engaging company which drinks on fridays at 2pm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Administrator in Hollywood, CA
    Former Employee - Senior Systems Administrator in Hollywood, CA

    I worked at Ticketmaster full-time (more than an year)

    Pros

    If you don't like a dress code and want to be yourself without having to put on a corporate face, this is the place to work. People here are real and very intelligent. The projects are very challenging and you won't be bored.

    Cons

    Compensation is on the low end. Long hours, late nights, weekends. Limited telecommute. Middle management can play games some times and don't follow strict policies (which can be bad). Coworkers can be a bit abrasive, non-PC environment. Practically everyone is sexist (all the male execs get the window offices, female execs get the inner, non-windowed offices). Stress level can get pretty high. Incompetent or lazy employees don't get fired; they get promoted.

    Advice to ManagementAdvice

    I wrote a big letter to Nathan before I left outlining exactly what's wrong with the culture and the treatment/compensation of the tech staff. Some middle managers have ego trips and don't have the company's best interest in mind. Massive turnover of top talent is a huge issue.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Merger with Live nation changed dynamic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in West Hollywood, CA
    Former Employee - Project Manager in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 5 years)

    Pros

    Pro- free lottery for tickets. loose dress code, easy job.

    Cons

    Management is horrible
    No vision from CEO
    No loyalty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Industry Leader, Big Company with Start-Up Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Los Angeles, CA
    Current Employee - Senior Business Analyst in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than an year)

    Pros

    + Great experience with large Fortune 500
    + Interesting diverse work set
    + Company is changing itself and the industry

    Cons

    + Big company with corporate politics
    + Old system in process of change which is painful
    + Compensation not great

    Advice to ManagementAdvice

    Smile more. Don't look so hurried and surly and into your iPhones and blackberries all the time. It creates a culture of fear to voice an opinion and be yourself.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Management plays favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager in West Hollywood, CA
    Former Employee - Technical Project Manager in West Hollywood, CA

    I worked at Ticketmaster full-time (more than an year)

    Pros

    Sometimes got free tickets to not-so-popular concerts and can generally guarantee tickets for popular acts through internal purchase program.

    Cons

    At least when I was there, engineering/project management VPs played favorites to their core group of people that they knew from school or previous employment or to good looking women. I overhead management team say they brought candidates in simply because they were attractive females.

    Advice to ManagementAdvice

    Overhaul Ticketmaster folks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Technical entertainment company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    Constantly learning something new and becoming better at my job. Very strong financially.

    Cons

    Multiple teams working on many diverse and legacy products, many times lacking in team cohesion.

    Advice to ManagementAdvice

    We need one unified process across all distributed teams.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    MOM AND POP FEEL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA

    I worked at Ticketmaster full-time (more than an year)

    Pros

    ran like a small business with many perks

    Cons

    mom and pop salary/compensation and very slow career advancement

    Advice to ManagementAdvice

    invest in your employees and you will have more employee retention.

    Recommends
    Positive Outlook
    Approves of CEO

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