Ticketmaster

  www.ticketmaster.com
  www.ticketmaster.com

Ticketmaster Reviews in Los Angeles, CA

Updated December 14, 2014
Updated December 14, 2014
144 Reviews
3.6
144 Reviews
Rating Trends

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Jared Smith and Mark Yovich
23 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Great benefits and nice work environment (in 13 reviews)


Cons
  • There is no work life balance for event/client support staff (in 8 reviews)

  • Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level (in 11 reviews)

More Highlights

50 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good and Bads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hollywood, CA
    Former Employee - Anonymous Employee in West Hollywood, CA

    I worked at Ticketmaster

    Pros

    It's awesome to work in entertainment..but the ticket discounts are not as great as everyone thinks.
    My manager was awesome!
    Working with quite a few smart people who always have a side hustle.

    Cons

    Decisions made at the upper level often come out of nowhere.
    There are a quite a few people who think they are great, but really suck (lots in marketing!!).
    They work your butt off!

    Advice to ManagementAdvice

    Clearly communicate strategic vision and stick by it.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Decent company that is not a not so great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Accountant in Los Angeles, CA
    Former Employee - Accountant in Los Angeles, CA

    I worked at Ticketmaster

    Pros

    Great benefits package (vacation, medical benefits, paid-time off, 401K employer contribution) and great perks. Got free tickets to concerts and local sports games. Laid-back work environment, not your typical corporate work place. Although I believe this will all be changing once Live Nation full integrates.

    Cons

    Revolving door of employees and lots of instability in upper management. Many high level management getting canned or leaving (which isn't a good sign). Constantly reducing work force and having to work with new people all of the time. After merger work morale was very low as employees felt that they didn't matter and weren't being treated properly. The decent work environment was completely ruined and Ticketmaster/Live Nation is not a pleasant place to be anymore.

    Advice to ManagementAdvice

    Treat employees with a little bit of dignity stop taking them for granted. You won't keep good employees if you continue to treat then poorly... bad employees = bad company/reputation. I don't believe that the future of Live Nation/TM will go well under current management.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster

    Pros

    Access to tickets for popular events
    Company is constantly evolving
    Innovative technology
    International growth opportunities
    Good stock option program for employees

    Cons

    All the recent upper management changes leave a bit of uncertainty
    They have a bit of the boys club mentatlity

    Advice to ManagementAdvice

    Keep maintaining the pre merger environment, don't let Live nation just take over.
    Look at airplane ticket pricing model to imrpove image

    Recommends
    Disapproves of CEO
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  5.  

    Relaxed and results driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager of Web Operations in West Hollywood, CA
    Current Employee - Manager of Web Operations in West Hollywood, CA

    I have been working at Ticketmaster

    Pros

    - Work with smart people you can learn a lot from
    - Relaxed atmosphere where people are judged by the results of their work and their ideas, not how they dress or look or what degrees they may have
    - Solve big and difficult problems
    - Work in an IT organization that drives revenue for the company rather than being simply a cost center

    Cons

    - Never-ending demand for product features makes it difficult to find resources for important but non-customer-facing products
    - Stress of demanding clients and negative consumer perception
    - Generally hear news about the company from the media before upper management

    Advice to ManagementAdvice

    Be more open both with employees about the company and with the public about the real talent of the employees within the company and the great work they're doing.

    Recommends
    No opinion of CEO
  6.  

    Ticketmaster Entertainment - young, exciting, innovative, expanding globally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in West Hollywood, CA
    Current Employee - Project Manager in West Hollywood, CA

    I have been working at Ticketmaster

    Pros

    Great place to learn and gain experience. If you like a young, dynamic, team based, collaborative environment this is the place to be. The company is expanding globally and rapidly developing. It is an exciting place to work for. A lot of hardworking, fun, and talented individuals.

    Cons

    Ticketmaster is still a relatively young company. Established processes and procedures exist but many are still work in progress. The same goes for training. it's a work hard play hard culture. Work life balance can suffer if you don't manage this carefully. Be willing to put in extra hours and endure some stress and ambiguity.

    Advice to ManagementAdvice

    Take concrete actions to really making the company a fun place to work and encourage more work life balance so employees don't get burned out.

    Recommends
    No opinion of CEO
  7.  

    Ticketmaster, once a decent company going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Los Angeles, CA
    Current Employee - Software Engineer in Los Angeles, CA

    I have been working at Ticketmaster

    Pros

    Benefits include some free shows and ability to purchase tickets for popular events before they are available to public.

    Cons

    The company feels like it is in the middle of an identity crisis. The new CEO seems to dislike the company. He appears more focused on frontline then ticketmaster.

    Advice to ManagementAdvice

    Decide what your goals are and stick with the plan. Sean Moriaty did an excellent job as leader, since he retired, the company pretty much blows.

    Doesn't Recommend
    Approves of CEO
  8. 2 people found this helpful  

    Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Ticketmaster

    Pros

    Some of the employees who have been there forever love the business and love to share their knowledge. Generally, the employees are a fun and energetic group. The compensation is very competitive.

    Cons

    The current management has fostered an extreme boys club. Within several months most of the higher level female executives quit of their own accord or were pushed out. Women are left out of meetings and not valued. It is like working in the 1980's.

    Advice to ManagementAdvice

    Recognize the talents of all employees and take seriously issues that have been brought to management's attention and ignored.

    Doesn't Recommend
    Disapproves of CEO
  9. 4 people found this helpful  

    Never ever a dull moment, lot's of interesting work, lack of visionary/inspiring leadership & negative brand perception

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in West Hollywood, CA
    Current Employee - Product Manager in West Hollywood, CA

    I have been working at Ticketmaster

    Pros

    1. Lots of smart, competent, dedicated, driven and truly nice people to work with.
    2. NEVER a dull moment. Live entertainment is 24/7. Change is the norm. If you want a place to clock and and clock out., look elsewhere. Ticketmaster is a lifestyle. The entertainment industry + the internet industry make working in product amazingly interesting.
    3. Very flexible work schedule. Need a day off? NP. Need to work from home today? NP. Why is it flexible? Cause you work a lot of hours.
    4. Super casual atmosphere.
    5. Interesting mixture of newbies from a variety of industries, lots of MBAs, plus entertainment and ticketing industry vets who have been with the company some 10, 15, 20, 25+ years. A good balance of industry experience and new ideas, the synergy between the two groups works really well -- each learns from the other.

    Cons

    1. Like many companies in Corp America, Sr Mgt is a bit of a Boy's Club. You gotta be a smooth talker to climb up the ladder. Some folks are great schmoozers and others get the real work done.
    2. I'm not sure if Sr Mgt has the vision for what TM is in the 21st Century. So much of what is done appears to be reactive without an apparent clear forward thinking strategy - buying TicketsNow and Paciolan, cost what some $500m combined? What if we spent a fraction of that revolutionizing the way the systems and distribution networks work?
    3. TM doesn't have a visionary, compelling leader or message
    4. Brand is not loved. When you're at a party, the LAST thing you want to tell people is that you work at Ticketmaster. And if you do you preface it with "OK don't hate me" or some similar statement. You love what you do but TM is so misunderstood that you don't want anyone to know you work there -- wear TM swag in public at your own risk. I'm sure the Google folks don't have that problem.

    Advice to ManagementAdvice

    1. Putting TicketsNow links in the checkout system during an on sale? You don't think that looks fishy to consumers? I mean really, think about it. Don't fall for the fast buck at the expense of the integrity of the rest of the business. The way clients are cut out of the non-ticket revenue streams when TM takes no risk in putting the event on is close to criminal.
    2. Create a new brand. Kentucky Fried Chicken became KFC. Target reinvented and distinguished itself from K-Mart. TM is now a live entertainment, marketing and distribution powerhouse that can help grow, nurture and promote talent. It isn't just about the ticket any longer, its about the experience. A new brand is needed pronto. "Live Nation Ticketmaster"? WTF is that the best you can do.
    3. Concerts are cooler, but don't forget about the other half of your business. Sports, Family and Arts/Theater need to be championed too. And historically you've all but ignored them.
    4. You have got to be better at listening to the worker bees. The folks who aren't VPs and Sr Directors have so much talent and ideas and while you claim to want to hear them, I've seen too many egos suppress good ideas, ignore good ideas or claim good ideas from others as their own.
    5 Geezus Christ - get rid of that damned order processing fee and make emailing tickets free. You just gotta do it. Raise the convenience charge 50 cents something, anything figure it out already.

    Recommends
    Approves of CEO
  10.  

    A lot of work to do, but ahead of the pack and on the right path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in West Hollywood, CA
    Current Employee - Anonymous Employee in West Hollywood, CA

    I have been working at Ticketmaster

    Pros

    great people, whatever it takes to get it done culture, it's live entertainment after all.

    Cons

    long hours, below market pay, pressure of serving both clients and consumers at same time (middleman business)

    Advice to ManagementAdvice

    keep fighting hard and stay focused. make sure the team has the tools to get the job done and has the right incentives to be motivated. keep investing in technology and keep client service levels high.

    Recommends
    No opinion of CEO
  11.  

    not perfect, but can be rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in West Hollywood, CA
    Former Employee - Anonymous Employee in West Hollywood, CA

    I worked at Ticketmaster

    Pros

    challenging problems to solve. interesting industry to be part of. small, nimble teams

    Cons

    old school culture sometimes too slow. Compensation not up to par with industry.

    Advice to ManagementAdvice

    empower your employees. push and challenge teams to innovate.

    Recommends
    Approves of CEO

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