Ticketmaster Reviews

Pros

Ticketmaster is a wonderful place where you get to work with extremely intelligent people, have fun while working hard and doing what you enjoy. You work with the latest technology and make difference in people's lives by improving their experience in buying tickets to any and all live events, such as sports, concerts, theatre etc. You are never bored, you constantly grow and continue to learn new things on daily basis.

Cons

I have barely anything bad to say about the company, after merger with Live Nation things were a bit rocky, but as time went buy we emerged bigger and stronger. We have new goals ahead and I see that the future is brighter than ever.

Advice to Senior Management

Continue to innovate, update employees on the future of the company and direction we are heading.

Pros

Good to work with lots of bright people. High demand environment that's exciting to work in. Industry is constantly changing.

Cons

Very challenging business requiring constant flexibility.

Pros

pay is alright, very easy, room for advancement.

Cons

alot of undertime, not enough help when needed, research tools are horriable, not enough information given to the customer online so causes more work for agent which causes longer time on phone, which causes a bad call because going back with not enough help when needed and resource tools are bad.

Advice to Senior Management

keep up to date with venues policies, have more floor walkers, GET NEW MANAGEMENT!

Pros

Fun entertainment oriented culture, I made lots of friends

Cons

A bit political at times

Advice to Senior Management

Don't sell out to LiveNation... er too late

Pros

Ticketmaster offers a relaxed work environment. They have understanding and competant managers with proven technical skills. Management never comes across as over bearing or unreasonable.

Cons

Overall, I would have to say some of the planning that should be taking place after the Live Nation merger is incomplete.

Advice to Senior Management

Some processes should undergo far more planning before trying to move on into the implementation stages. It's frustrating to begin something, have to back out of it, then, begin again.

Pros

free gigs, good location in central london

Cons

worked like a dog, everyone stabbing each other in back

Pros

Great perks as we had access to tickets for events that typically sell out.

Cons

Disappointing that there wasn't more room for advancement. Seemed employees were just considered numbers--no recognition for outstanding performance.

Advice to Senior Management

Make the investment of time to examine the great employees you currently have working there.

Pros

Good benefits.
Extra perks like free tickets, meals, etc.
Reasonable schedule and support for work-life issues.
Telecommuting supported.
Dress code casual.
Can learn lots of technical stuff (as long as you don't need documents)

Cons

Horrible politics and people talking behind your back.
Senior management not competent and does not support or trust other 1st level managers.
The people that like working there are not managers.
Limited written requirements and technical documentation.
Lots of people are just there for the money and title, but are incompetent.

Advice to Senior Management

Need management overhaul. Bring in experienced 1st level managers from other companies and trust and support them. Let them clean house of the technical folks that should not be there.
The different offices CA and AZ don't really know how to work together.

Pros

Really nice benefits, time off "coupons", early off near holidays, 3 weeks vacation minimum, work provided milk (yes milk), soda, and juice.

Cons

Kind of sweatshop atmosphere, bullpen cubicles so absolutely no privacy, yelling at employees in front of others. Definitely an atmosphere of favorites and non-favorites, but it's not that different from most workplaces

Advice to Senior Management

Treat your employees equally. Training was a big example, some people got training, help with training, sent to training and others got nothing. It was just that way and nobody seemed to care.

Pros

great company. growth opportunity. great people.

Cons

new merger changed a lot in the organization.

Advice to Senior Management

noe advice