Ticketmaster

  www.ticketmaster.com
  www.ticketmaster.com

Ticketmaster Reviews

Updated December 17, 2014
Updated December 17, 2014
144 Reviews
3.6
144 Reviews
Rating Trends

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Jared Smith and Mark Yovich
23 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Great benefits and nice work environment (in 13 reviews)


Cons
  • There is no work life balance for event/client support staff (in 8 reviews)

  • Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    Technical entertainment company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    Constantly learning something new and becoming better at my job. Very strong financially.

    Cons

    Multiple teams working on many diverse and legacy products, many times lacking in team cohesion.

    Advice to ManagementAdvice

    We need one unified process across all distributed teams.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    MOM AND POP FEEL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA

    I worked at Ticketmaster full-time (more than an year)

    Pros

    ran like a small business with many perks

    Cons

    mom and pop salary/compensation and very slow career advancement

    Advice to ManagementAdvice

    invest in your employees and you will have more employee retention.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Prelivenation review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in West Hollywood, CA
    Former Employee - Systems Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 3 years)

    Pros

    The company updated and streamlined its software and operations nationally. Functions across the company are lighter and more efficient. I think this more positively affects the bottom line.

    Cons

    Customer and vendor relationships have suffered. Full team support is gone for vendors and personal, local support is gone for the end consumer in the area of sales.

    Advice to ManagementAdvice

    Give your support teams a little more support. They touch every critically relevant sysatem globally, but are often understaffed. Streamlining operations is fine, but not at the cost of quality assurance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Decent, but not the company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in West Hollywood, CA
    Current Employee - Anonymous Employee in West Hollywood, CA

    I have been working at Ticketmaster full-time

    Pros

    Good people, in some departments.
    Flexible schedule.
    Technically challenging work.

    Cons

    Most of the talent has fled and the ones that remain are looking for new opportunities.
    Culture has changed considerably.
    Leadership is lacking

    Advice to ManagementAdvice

    Understand the people and the systems before trying to change them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Live Nation Ticketmaster - a job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in West Hollywood, CA
    Former Employee - Senior Financial Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 3 years)

    Pros

    Above average pay. Fast pace environment.

    Cons

    Zero career development or training. No formal review process at the time. Due to regulations, low contribution limits for 401K. No work life balance.

    Advice to ManagementAdvice

    Get a real marketing plan. Pushing Upsells in a recession? Give me a break?!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Highly political environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster full-time (less than an year)

    Pros

    Good compensation
    Good benefits
    Entertainment industry (could be plus or minus)

    Cons

    Senior management has no respect for their subordinates, which is reflected all the way down the corporate ladder. Prepare to be treated as a peon.
    Some groups have great leadership, but generally it's average-to-nonexistant
    Poor work-life balance

    Advice to ManagementAdvice

    Stop spreading nice-sounding B.S. in corporate meetings and focus on implementing some of the corporate culture you profess to support.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Pharr, TX
    Current Employee - Sales Representative in Pharr, TX

    I have been working at Ticketmaster part-time (less than an year)

    Pros

    Cool coworkers and supervisors, easy work, decent pay. They work with your schedule as much as they possibly can and reward their employees for their hard work.

    Cons

    The fact that you have to start out part time, and seems like I'm just given random hours to work. My shift hours change on a weekly basis, as do my days off. So its nearly impossible to plan ahead for anything during your time off.

    Advice to ManagementAdvice

    Make the schedule more consistent. It would be really nice to have a set schedule rather than having to check it daily to find out what random hours I was given for the following day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    OK...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Ticketmaster

    Pros

    work/life balance
    fun coworkers
    company is in a great location

    Cons

    favoritism can run rampant
    unable to step up despite repeated requests
    employee performance reviews rarely followed up on
    mgr has control issues/micromanager

    No opinion of CEO
  10. 1 person found this helpful  

    Nice people but don't expect any training or team support..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer in West Hollywood, CA
    Former Employee - Software Engineer in West Hollywood, CA

    I worked at Ticketmaster

    Pros

    You are close to the concert and ticketing business.

    Cons

    Satisfaction depends on which manager you get and whether your team has good team dynamics. The mobile development group has horrible team dynamics, dysfunctionally incommunicative team leads, political favoritism. Growth or training or junior people was not encouraged and little hands on dialogue in actively training new people. You get penalized for expressing your point of view and if you ask for help, then you are thrown under the bus.

    Advice to ManagementAdvice

    Support your newer employees who don't know nearly as much as your senior people. Everyone is always learning in the field of software development, so you can't expect everyone to know everything. Allow for dissenting opinions and positive contribution, and less egomania.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Challenging and rewarding job place where you can see your work effort make a difference in people's lives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quality Assurance Engineer in Hollywood, CA
    Current Employee - Quality Assurance Engineer in Hollywood, CA

    I have been working at Ticketmaster

    Pros

    Ticketmaster is a wonderful place where you get to work with extremely intelligent people, have fun while working hard and doing what you enjoy. You work with the latest technology and make difference in people's lives by improving their experience in buying tickets to any and all live events, such as sports, concerts, theatre etc. You are never bored, you constantly grow and continue to learn new things on daily basis.

    Cons

    I have barely anything bad to say about the company, after merger with Live Nation things were a bit rocky, but as time went buy we emerged bigger and stronger. We have new goals ahead and I see that the future is brighter than ever.

    Advice to ManagementAdvice

    Continue to innovate, update employees on the future of the company and direction we are heading.

    Recommends
    Approves of CEO

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