Ticketmaster

www.ticketmaster.com

Ticketmaster Reviews

Updated January 22, 2015
Updated January 22, 2015
152 Reviews
3.4
152 Reviews
Rating Trends

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Approve of CEO
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Jared Smith and Mark Yovich
26 Ratings

Review Highlights

Pros
  • Most of the people are great to be around and a joy to work with (in 10 reviews)

  • Great benefits and nice work environment (in 13 reviews)


Cons
  • There is no work life balance for event/client support staff (in 8 reviews)

  • Upper management doesn't seem to pay much attention to the actual work and troubles of the lower level (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    DC Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Datacenter in Chicago, IL
    Former Employee - Datacenter in Chicago, IL

    I worked at Ticketmaster full-time (less than a year)

    Pros

    Great tech to work with. Team was top notch always willing to go the extra mile. Tech stack was always helpfull

    Cons

    Poor communication from Sr.MGMT about DC closing. No real direction for day to day outside standard procedures. there was way too much down time

    Advice to ManagementAdvice

    Ensure your employees are satisfied with their daily work load. Identify areas for employee professional growth and allow them to take courses that would increase employee satisfaction

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Fast paced fun

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ticketmaster

    Pros

    coworkers, clients and the various opportunities to grow personally & professionally

    Cons

    lack of work life balance

    Advice to ManagementAdvice

    a clearer definition of roles/responsibilities would be most excellent

  3.  

    Merger with Live nation changed dynamic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in West Hollywood, CA
    Former Employee - Project Manager in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 5 years)

    Pros

    Pro- free lottery for tickets. loose dress code, easy job.

    Cons

    Management is horrible
    No vision from CEO
    No loyalty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Industry Leader, Big Company with Start-Up Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Los Angeles, CA
    Current Employee - Senior Business Analyst in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than a year)

    Pros

    + Great experience with large Fortune 500
    + Interesting diverse work set
    + Company is changing itself and the industry

    Cons

    + Big company with corporate politics
    + Old system in process of change which is painful
    + Compensation not great

    Advice to ManagementAdvice

    Smile more. Don't look so hurried and surly and into your iPhones and blackberries all the time. It creates a culture of fear to voice an opinion and be yourself.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Low pay and tons of work. Good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Manager in Dallas, TX
    Former Employee - Quality Assurance Manager in Dallas, TX

    I worked at Ticketmaster full-time (more than 10 years)

    Pros

    Very cool industry, free tickets (except to the more popular events) if you are client facing, some very cool coworkers / managers, pier support, very stable company, good benefits, flexible schedule (when they need it, but when you need it too), very casual dress code.

    Cons

    Very low salaries for field employees are a company culture that’s been there forever through the many ownership changes and it doesn't look like it will go away, completely overworked employees, lots of frustrated employees that are either grumpy or mistreating coworkers, you are always on call (officially or unofficially, but you are receiving company emails 24/7 and are expected to reply immediately several times), poor communication, they have released so many different versions of every product (and none of them work acceptably) that there is A LOT of confusion in the field, field employee input is ignored, field employees only support the little that they can and pass on the rest to remote groups with which they have to constantly struggle, no place for creativity or hands-on work, snake pit with tons of people trying to save their behinds by blaming others.

    Advice to ManagementAdvice

    Stop wasting money in programs and propaganda to boost employee morale. The best way to boost employee morale is to compensate them adequately and to hire enough people so that your workers don't have to work 12 hours per day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Management plays favorites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager in West Hollywood, CA
    Former Employee - Technical Project Manager in West Hollywood, CA

    I worked at Ticketmaster full-time (more than a year)

    Pros

    Sometimes got free tickets to not-so-popular concerts and can generally guarantee tickets for popular acts through internal purchase program.

    Cons

    At least when I was there, engineering/project management VPs played favorites to their core group of people that they knew from school or previous employment or to good looking women. I overhead management team say they brought candidates in simply because they were attractive females.

    Advice to ManagementAdvice

    Overhaul Ticketmaster folks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Technical entertainment company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Ticketmaster full-time (more than 5 years)

    Pros

    Constantly learning something new and becoming better at my job. Very strong financially.

    Cons

    Multiple teams working on many diverse and legacy products, many times lacking in team cohesion.

    Advice to ManagementAdvice

    We need one unified process across all distributed teams.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    MOM AND POP FEEL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hollywood, CA
    Former Employee - Anonymous Employee in Hollywood, CA

    I worked at Ticketmaster full-time (more than a year)

    Pros

    ran like a small business with many perks

    Cons

    mom and pop salary/compensation and very slow career advancement

    Advice to ManagementAdvice

    invest in your employees and you will have more employee retention.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Prelivenation review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in West Hollywood, CA
    Former Employee - Systems Analyst in West Hollywood, CA

    I worked at Ticketmaster full-time (more than 3 years)

    Pros

    The company updated and streamlined its software and operations nationally. Functions across the company are lighter and more efficient. I think this more positively affects the bottom line.

    Cons

    Customer and vendor relationships have suffered. Full team support is gone for vendors and personal, local support is gone for the end consumer in the area of sales.

    Advice to ManagementAdvice

    Give your support teams a little more support. They touch every critically relevant sysatem globally, but are often understaffed. Streamlining operations is fine, but not at the cost of quality assurance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Decent, but not the company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in West Hollywood, CA
    Current Employee - Anonymous Employee in West Hollywood, CA

    I have been working at Ticketmaster full-time

    Pros

    Good people, in some departments.
    Flexible schedule.
    Technically challenging work.

    Cons

    Most of the talent has fled and the ones that remain are looking for new opportunities.
    Culture has changed considerably.
    Leadership is lacking

    Advice to ManagementAdvice

    Understand the people and the systems before trying to change them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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