Tickets.com

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Tickets.com Reviews

Updated January 24, 2015
Updated January 24, 2015
13 Reviews
2.7
13 Reviews
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Tickets.com President & CEO John Walker
John Walker
4 Ratings

Employee Reviews

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  1.  

    Was a great place to work once, not the same place anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Management in Costa Mesa, CA
    Former Employee - Product Management in Costa Mesa, CA

    I worked at Tickets.com full-time (more than 3 years)

    Pros

    Access to tickets, events and cutting edge technology

    Cons

    Management took the company in a new direction. All of the talent fled the company. They have a great product, just not listening to their customer base anymore.

    Advice to ManagementAdvice

    Listen to your customers, try not to be so one dimensional by only focusing on baseball clients. Your most valuable and profitable clients are leaving.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good place to learn, OK benefits, leadership wishy-washy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Tickets.com full-time

    Pros

    Nature of the job required cross-functional teamwork. You learn a lot this way and how the company operates. *Most* co-workers were easy to work with and cooperative. Of course, there are always those certain employees that make work unpleasant.

    Cons

    Company direction was cloudy at best. Seems leadership kept trying different things - was obsessed with beating out the [giant] competition yet unwilling to take the strides in development to get there. Oftentimes it felt like just trying to keep heads above water. Many of the all-hands tech calls, if not going well, would tend to get ugly quick. When the CEO/president/upper management all start dialing in or involving themselves voluntarily, you know there's gonna be some head-butting (too many chiefs in the room syndrome). Leadership/management set the tone (and culture) of the workplace. Pigeon-holed growth/development opportunities.

    Advice to ManagementAdvice

    As with most of the other advice given already: invest in your employees and treat them right. Maybe in *your* opinion, nature of the work dictates how you treat people, but most employees don't appreciate it when you start banging their heads while trying to get them to work beyond their ability or desire.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It's like going house shopping, you only see what looks good but under the cosmetics you can see the flaws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BSA
    Current Employee - BSA

    I have been working at Tickets.com full-time (more than 3 years)

    Pros

    We are a MLBAM affiliate so we do get to enjoy some games through the season

    Cons

    To many secrets and not enough communication, you will feel like your out of the loop.

    Advice to ManagementAdvice

    Take care of your employees, this company is more focus on the clients that they forget the people who work here

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    So So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in New York, NY
    Current Employee - Systems Analyst in New York, NY

    I have been working at Tickets.com full-time (more than 3 years)

    Pros

    interesting work, great co-workers, MLB clients, benefits

    Cons

    salary is so so, work life balance, no advancement, no employee development, no pay increases in a few years, no review in over 3 years. Management doesnt hold non-performing employees accountable.

    Advice to ManagementAdvice

    Hard to take management seriously about performance evaluation when they don't complete a review, too much flowery rhetoric about how great employees we are. Give financial rewards for job well done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    A toxic place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Tickets.com full-time

    Pros

    No real upside in the last few years.

    Cons

    No clear direction or communication of company goals short or long term. Communication overall is terrible. Frequent lay-offs with increased work load and demands if you happen to remain employed. Atmosphere can be hostile.

    Advice to ManagementAdvice

    Communicate as well as listen. Your title doesn't make you right.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Where's the money?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Various in Costa Mesa, CA
    Current Employee - Various in Costa Mesa, CA

    I have been working at Tickets.com full-time (more than 3 years)

    Pros

    Work-life balance improved over past few years. Interesting to work with sports and performing arts - especially working directly with vendors. Their software products are as good if not better than anyone in the industry. Current HR group seems sympathetic to employees.

    Cons

    This company seems to change direction unsuccessfully ever 2 years or so. Absolutely no job security. I have had 4 different managers in 4 years. Salaries are poor. Old CEO was not bad but didn't grow business successfully. New CEO seems loud and clueless and seems to be picking a Don Quoxite battle with industry leader which he has no chance of winning . Company seems to be driven out of HQ office, but very few employees actually remain with the company who are in that office for more than 2 years - so the company culture is non-existent. More employees left on own this year so far than the number of layoffs (which seem to happen annually and inhibit growth and customer relationships with top clients).

    Advice to ManagementAdvice

    Treat your employees better. They are the most important asset you have, because having more modern software than the competition isn't making you win. Also, listen to your existing clients. Don't try to cash-rape them selling them stuff you already gave to other clients for free. You can't just change the price on the menu and expect these clients (who all talk to each other) not to notice. If Ticketmaster ever decides they want to be competitive in baseball, you won't exist within two years. You have a lot of good people who you let go or didn't pay well enough and left on their own who know work at your competitors and they are taking your non-baseball clients left and right. You don't make money by constantly cutting services, employees, products- you just lose less money - but you never grow. The new management, who likely will search me down and have me fired (but I have one foot out the door already, so you have a couple months left before I am gone) already has a pretty bad reputation with the client base and needs to do something to improve that.

    Doesn't Recommend
    Negative Outlook
  8. 2 people found this helpful  

    GET OUT FAST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Tickets.com full-time

    Pros

    Easy to get vacation time off - everyone here takes an hour lunch.

    Cons

    Layoffs happen every 6 months - In 2012 to 2014, in just the marketing/sales department, 1 graphic designer was laid off, 1 marketing specialist quit, 1 VP of Sales quit, 1 sales manager quit, 1 VP of Marketing quit, the CEO quit and the marketing manager was hired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tickets.com full-time

    Pros

    Benefits, Flexible, pay, work environment

    Cons

    Growth, You spend a lot of time working on things alone without direction from management

    Recommends
    No opinion of CEO
  10.  

    Interesting Work..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Integration Engineer in New York, NY
    Current Employee - Systems Integration Engineer in New York, NY

    I have been working at Tickets.com full-time (more than 5 years)

    Pros

    engaging work, smart colleagues, casual dress, affiliation with MLB, Pay and Benefits, advancement opportunity.

    Cons

    long hours, poor work-life balance, high pressure work, constant re-orgs, un-realistic workloads

    Advice to ManagementAdvice

    work life balance needs improvement. You need to do more then just "talk" about work life balance. Take steps to actually improve the situation so you're employees don't get burned out. Your rhetoric about improving work life balance isn't credible when the work force gets smaller, the client rolls get bigger, and we keep rolling out new initiatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Clueless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Tickets.com

    Pros

    You are working for a company owned by MLB. If you love sports and especially baseball, this is your dream job.

    Cons

    Upper management is clueless about the technical direction of the company. Big vacuum in leadership. Long hours and thankless job.

    Advice to ManagementAdvice

    Give the hard working employee some break. Also need clear vision and goal for the future flagship product instead of wavering on the commitment.

    Doesn't Recommend
    No opinion of CEO

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