TicketsNow Reviews

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2.5
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Julia Vander Ploeg
3 Ratings

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  1. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketsNow full-time (More than 5 years)

    Pros

    Coworkers mostly were good people. Allowed me to attend concerts and sports events and at decent prices or sometimes free.

    Cons

    Certain managers/directors were micro-managers so work was constantly questioned. The corporate recognition was dominated by sales and marketing so any other area of the company was not important.


  2. Helpful (1)

    Very disappointing despite the great efforts of Julia the CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Rolling Meadows, IL
    Former Employee - Product Manager in Rolling Meadows, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TicketsNow full-time (More than a year)

    Pros

    Large company with resources available from parent company. Good benefits.

    Cons

    The product management leadership does not follow through on developing and evolving products. The product management leadership does not want the product managers to take ownership of products. They want you to finish the product and move on to the next. The leadership on the product side also does not want you to share information with other business units and even asks to hide information from executive team.

    Advice to Management

    Revamp the product leadership at TicketsNow. Very close minded and secretive. Product leadership threatens and harasses other employees when things don't go well and never takes ownership for mistakes. Force the product teams to communicate with other business units. Offer free soft drinks, snacks, and training to employees instead of the big monthly lunches. The big lunches are a waste of money. I would have rather have gotten a bonus.


  3. Helpful (2)

    New IT management is very poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering in Rolling Meadows, IL
    Former Employee - Engineering in Rolling Meadows, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketsNow full-time (More than 3 years)

    Pros

    Very good people to work with.

    Cons

    Very poor guys running IT, its a tech compnay and some friends of executive leader just came with no qualification and are killing it totally. The new managment made sure that all subject matter expert left from the compnay so nobody can challenge the stupidity.

    Advice to Management

    Come to the ground and see whats going on and why people are leaving one by one who were with the company for long time. The small projects are running large as the leadeship has no knowlege about hwo the system are working there and how the business is linked tightly with those systems. The poor decisions and discussion lead to the frustrations and people simply leave. All the upper management knows is to manage up nobody knows how to manage down.


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  5. Helpful (1)

    Bureacracy of parent company stifled entreprenurial spirit, innovation and advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rolling Meadows, IL
    Former Employee - Anonymous Employee in Rolling Meadows, IL

    I worked at TicketsNow full-time (More than 3 years)

    Pros

    -Some employees are really passionate about the company and have great ideas -Great work/life balance -Senior Mgmt seems to do what they can to advance projects, innovation with the parent company

    Cons

    -developers and IT mgmt had become complacent and didn't seem to care - Acctg Head was very negative and mean to his team - pitted people against each other. Mgmt is aware, but the appearance is that this disprectful behavior is tolerated.


  6. Helpful (2)

    Good People, Terrible Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rolling Meadows, IL
    Former Employee - Anonymous Employee in Rolling Meadows, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at TicketsNow full-time

    Pros

    Most of the people there meant well, and some were very nice to work with. Good benefits.

    Cons

    Frequent changes in upper management. No clear vision. The current leader manages up well, but is not respected by employees. Pettiness when it comes to work/life balance.

    Advice to Management

    If you really want your team to respect you, be approachable, genuine, and consistent to everyone, not just those you like best.


  7. Good to learn how to survive in fast paced environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering (Developer, Lead Architect) in Chicago, IL
    Current Employee - Engineering (Developer, Lead Architect) in Chicago, IL
    Recommends
    No opinion of CEO

    Pros

    Job security Good work Environment Flexibility in work hours Great developers flexible dress code

    Cons

    Unknown growth pattern Unclear salary ranges Management's lack of understanding about IT systems

    Advice to Management

    no comments



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