Tiffany & Co. Reviews

Pros

The Tiffany standard must be upheld everywhere, from relationships, to communication to quality of performance. Very respectful and supportive environment.

Cons

They hire freelancers for years without benefits for years. This effects morale and keeps turn-over high unfortunately. Otherwise, great place to work.

Advice to Senior Management

Please hire long time freelancers as permanent staff, they work just as hard, maybe harder than staff and deserve fair pay and benefits.

Pros

The clients that you meet are the best thing about working here! employee discounts,

Cons

Lack of qualified store managers and Vice Presidents. Male employees are treated unfairly. The company won't stock enough merchandise at the stores. Store Managers play favorites when assigning sales goals, doing performance evaluations, and scheduling hours. Too much busy paperwork assigned to sales professional.

Advice to Senior Management

Put more inventory in your stores. Realise that branch stores can sell more than silver jewelry. Come unannounced to your stores to get the real store on how & what your store directors & managers do for the company. Recognize that your new salary & commission policy does nothing but lower wages for your sale professional. It is difficult enough to make a sales plan without merchandise to sell but then you lower my commission.

Pros

In many corporate jobs, there is the ability to evolve your job around your strengths. Relationship-driven culture, family-like feeling, recognition for work well-done. Team-driven work environment, brainstorming and collaboration is valued. Willingness to promote from within. Great education benefits.

Cons

Lots of old-timers are in roles they are underqualified for, and have a surprising amount of power to squash innovation. Have to be patient and creative in working around red tape and politics to get anything done. Low salaries and minimal to non-existent yearly merit increases. Only way to get salary up to market value is to secure an external offer and threaten to leave.

Advice to Senior Management

Be more visible and accessible to employees at all levels. Advocate a more collegial and less hierarchical atmosphere. Apply fair and consistent standards when evaluating performance of VP-level employees.

Pros

discount, 401k, donation matching program esp. around the holidays, beautiful stores, hardworking sales and operations people (for the most part :) )

Cons

favoritism, you kind of feel like cattle, and the managers are not qualified (except for one in my experience, she was lovely and I consider her a mentor), HR and management are buddies so it makes it difficult to report anything without your name being disclosed.

Advice to Senior Management

Take a long hard look at who you have running these stores. You will be surprised if they are looked at in a non-biased light. HR/store management relationship needs to be much more professional. People could have some serious problems going on with management and it would not stay confidential. They will hear about who said what from HR.

Pros

A challenging environment that is fast paced. Excellent employee benefits and time off.
It's nice to work in a luxury environment, and have tools to learn about diamonds.

Cons

It seems that promotion can be a slow path for those that do not actively seek advancement.
There is a slowness to being able to get things accomplished.

Advice to Senior Management

To verbally recognize and offer suggestion for advancement to high performing employees. There are some really amazing people that may not feel appreciated at times.

Pros

Great name and excellent cross functional exposure

Cons

Very political and not a proponent of upward mobility

Pros

The prestigious name, bragging rights to friends and family that you work for them, good employee discounts and employee store, informational programs and seminars, good location and nice building.

Cons

It is a strict and stuffy environment. Time clock used, must be at your desk and available on the phones at all times, constantly watched by managers, calls recorded for quality monitoring. Considering this is the first line of contact with customers, you would think they'd want to improve morale.

Advice to Senior Management

Teach the managers how to interact with employees, and build their morale rather than tear it down. Treat employees with respect.

Pros

Great product
Great opportunity to learn
Fast pace
Somewhat flexible schedule
Great coworkers

Cons

Salary is a bit lower than industry
No bonus
Need to be available for support during major holidays

Advice to Senior Management

Listen to the workers. Take action on advice from workers to better the workplace.
Institute a bonus program for non-management staff.

Pros

There are some really great perks to working at Tiffany & Co. The campus is beautiful and overall people are very friendly. They offer complimentary workout and yoga classes to their employees; as well as, participating in a local softball league with other local companies. The company also sponsors different awareness health programs throughout the year. In my department they are providing us with constant feedback on our performance and ways to improve.

Cons

Although the company overall provides great perks there is always room for advancement. The health insurance is much more expensive than other companies. Also, they do not provide as much room for advancement and development from some departments.

Advice to Senior Management

There is a clear division between management and other departments.

Pros

Beautiful products
Quality control
Environmental awareness
Vacation policy
Hours for retail reasonable
Proud heritage
Global presence
Interesting clientele
talented artists

Cons

Sales projections have been a bit erratic during the economic downturn, placing a lot of pressure on retail sales and management to perform in tough times. Holiday hours are long. Career advancement is difficult. Higher level management jobs rarely open up. Too much emphasis is placed on the performance appraisal given by your immediate manager. If there is a personality conflict or favoritism, there are no checks and balances to ensure that the feedback is accurate and not rooted in personal dislike or favoritism of the employee.

Advice to Senior Management

At the retail level it can at times feel as though one department does not speak to another. Several initiatives with increasing quantities of reports, metrics, etc are forcing middle management to spend too much time at the desk and computer, and away from our customers and staff. I would also encourage really listening to the retail employees for design ideas and roadblocks to providing a superior customer experience. The retail employees truly care to deliver "the best" but can get discouraged by corporate actions.