TigerDirect Canada

  www.tigerdirect.ca
  www.tigerdirect.ca

TigerDirect Canada Reviews

Updated November 24, 2014
Updated November 24, 2014
32 Reviews
2.0
32 Reviews
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TigerDirect Canada Chairman & CEO Richard Leeds
Richard Leeds
13 Ratings

Employee Reviews

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  1.  

    I've been working at Tigerdirect for too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (more than 3 years)

    Pros

    The retail level is great. Staff is easy to get along with and most of the managers are easy to talk to.

    The hours are stable and depending on your job position, not too stressful.

    Overall this is a great place to gain entry level experience.

    Cons

    The company has very unrealistic goals for its sales staff. The CA or TD anti virus software that they push the staff to sell is unanimously acknowledged as the worst software in the market.

    The health benefits leave a lot to be desired.

    This company does not give raises. The person walking through the door for a new job will be making the same wage as a seasoned veteran who has been there nearly a decade.

    All in all, this company does not care about it's employees.

    Advice to ManagementAdvice

    To store managers, I'd say be on the hunt for a new job, because you're just as expendable as the seasonal staff that you hire.

    To the people running the show from Miami, give your employees an incentive to stay. It's not difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    I need a raise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at TigerDirect Canada part-time (more than an year)

    Pros

    Very minimal responsibility.
    Coworkers are friendly.
    Flexible scheduling.

    Cons

    You make very little money as a cashier.
    Fighting to compete for warranty sales with sales associates.
    Return policy changes all the time.
    Unhappy customers when you charge them a restocking fee.
    New management/sales associates not properly trained and informing customers with the correct return policy.
    If your till is short you have to pay out of your own pocket or contact the customer to get them come back and pay the difference.
    The turn over is very high, every month it cycles through new staff.
    G tickets are ridiculous and a waste of paper as they get tossed out at the end of the day.

    Advice to ManagementAdvice

    Have a return policy that works for the store and makes the customer happy as well, and stick with it. Give bonuses or raises to the front end staff who have been there for more than a year. Stop wasting paper with G tickets, it makes the store look bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A place where shady people thrive (at least they think they do)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, ON (Canada)
    Current Employee - Anonymous Employee in London, ON (Canada)

    I have been working at TigerDirect Canada

    Pros

    Absolutely nothing is good about this establishment, nothing.

    Cons

    No training
    Reluctant to help when you ask a manager for assistance
    Sales people shove tickets to people they haven't helped
    Sales people ignore customers they don't think are going to buy a laptop
    Sales people offend customers with the profanity they use around them
    Management is so lazy
    There are a couple good employees but they always get overshadowed by shady employees that suck up to the even more shady management

    Advice to ManagementAdvice

    Remain within the confines of the store because you can't get away with your antics in the real world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Crooks from the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Etobicoke, ON (Canada)
    Current Employee - Sales Associate in Etobicoke, ON (Canada)

    I have been working at TigerDirect Canada full-time (less than an year)

    Pros

    None unless you are a crook and don't mind ripping off customers.

    Cons

    The whole place is riddled with crooks, this comes from the very top in Miami to all the managers. It seem if you get a Manager thats good and honest they don't last. Managers always talking about how the other store managers manipulate sales to make their goals. They suck up to upper management even though they hate them just to keep their job. They will throw anyone under the bus to save themselves. Take a look at the jobs always advertised, they cannot keep anyone. They do not care about the customer only how much junk you can sell them, and when it comes time to help they customer you are told not to until it escalates then you are the one in trouble. They change the rules every day so you really never know what your doing. Yesterday it was okay but today it's not. Morale sucks as you are always being threatend with your job even though they do not have the product advertised.

    Advice to ManagementAdvice

    You know where the problem lies, stop sweeping it under the rug and make changes to improve your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    potential to make money but horrible system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TigerDirect Canada part-time (less than an year)

    Pros

    can make alot of money if your selling this only happens during winter season
    good employees to work with

    Cons

    your told to harass customers constantly bugging them if not you are in trouble
    sell sell sell square trade
    sometimes given unrealistic goals like sell $3000 in a 4 hour shift on a slow day
    G-tickets each sale you make you need to get customer name,address,number and email or else your commission does not count. Personally I find this way to evasive. I've had alot of my sales disqualified for this reason did not get all infomation then I got told i'm not performing well

    Advice to ManagementAdvice

    avoid micromanaging for every little thing rules for g-tickets are way to excessive

    Doesn't Recommend
    Negative Outlook
  7.  

    No respect for employees, abuse policies, constant turnover, unorganized, unprofessional corporate staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Toronto, ON (Canada)
    Current Employee - Sales Manager in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (less than an year)

    Pros

    Some co-employees were decent people, easy to get along with and all shared the same ideology as you. Employee discount was decent enough that you could supplement your income with employee purchases if you purchased the right things.

    Cons

    Sign a contract stating 40 hours but made to work 45. Not paid for breaks for management so essentianly you were scheduled for 50 hours a week and you were lucky if you had time for breaks. Morale of employees very low and everyone wants to leave the company from management to sales. Turnover is very high and no statutory holiday pay for management (they claim it is included in salary for management). During statutory holiday weeks, management still expected to be scheduled 50 hours and occasionally asked to perform tasks such as picking merchandise up from other stores (using their own vehicle and at their own gas expense), and come in on days off and take phone calls during that period. Management NOT allowed to have 2 consecutive days off. They must be split up during the week so you are forced into their culture.

    Advice to ManagementAdvice

    There are labour laws in Canada made to protect employees from companies such as this one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Simply horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TigerDirect Canada

    Pros

    The people I work with.
    When its dead I get to go home early.
    Go home early often.

    Cons

    Pay is bad, even take back certain spiffs when they make a mistake.
    Lie to customers about warranties.
    Treat management really bad so they are always ticked off.
    Tell you to help customers as little as possible then yell at you if the customer complains.
    Return policy is a joke

    Advice to ManagementAdvice

    Treat your employees like people, difficult to do a good job when you are always being told you will get fired.
    If you are going to make selling warranties and anti virus a must at least stand by the product, stop lying to your customers.
    Maybe if you treated your managers with more respect and support they would do more for you.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    A small company trying to make it big, but not knowing importance of their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in London, ON (Canada)
    Former Employee - Store Manager in London, ON (Canada)

    I worked at TigerDirect Canada

    Pros

    It is a job
    It is in the technology field, and if you can last, you gain work experience
    Some of the people there are nice to work with

    Cons

    Employees are not valued
    The processes needed are not yet well-developed enough to implement their far reaching plans
    The environment is one of constant fear of being fired
    The economic downturn has resulted in reduced staff instead of changing the formula, causing poor customer satisfaction and frustrated employees

    Advice to ManagementAdvice

    Work for your people not against them. The employees are the heart of any business, and when so many are unhappy the customers will stop coming back

    Doesn't Recommend
  10.  

    A place that only looks after the senior reps and is full of false hopes and miscnceptions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales in Naperville, IL
    Former Employee - Sales in Naperville, IL

    I worked at TigerDirect Canada

    Pros

    Loved the customers and the fellow co-workers. Hard work to develop the right relationships but it pays off in the end. Great place to learn. But...... I WOULD NOT RECOMEND this place to anyone.

    Cons

    Watch out!! It's all about the numbers baby! All your hard work bringing in new accounts is not appreciated if you don't have the numbers. There is only one thing they look at, numbers. When there are other values a sales rep brings to the table. Had over $1.1 million in sales YTD, but.... missed one too many pay periods. Watch for ever increasing quotas until you can't do it any more than BAM! Your out the door. Very inconsistent in the termination process. Many reps let go for under performance while a select few can miss their numbers constantly and still keep their job. Some reps receive multiple third warnings before the final,and still have their job. It's a "Throw them on the wall, and see who sticks" mentality. Except for the special reps. Absolutely zero coaching from the managers. And if you do create a nice account...poof. Its gone and a senior rep has it the next day.

    Advice to ManagementAdvice

    Be more consistent in the termination process. I thought rule was at least two warnings in a row before the final. i got one. I guess the coach can choose to only hand out the one than the final. hold the coaches just as accountable as you hold the reps. And stop giving out multiple third warnings. It creates false expectations for the other reps.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TigerDirect Canada

    Pros

    Nice bathrooms people don't wash hands

    Cons

    Lousy food people are mean

    Doesn't Recommend
    No opinion of CEO

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