TigerDirect Canada Reviews

Updated February 22, 2015
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2.0
33 Reviews
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TigerDirect Canada Chairman & CEO Richard Leeds
Richard Leeds
13 Ratings

Employee Reviews

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  1. Experts in Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Account Manager in Etobicoke, ON (Canada)
    Former Employee - Corporate Account Manager in Etobicoke, ON (Canada)

    I worked at TigerDirect Canada full-time (more than a year)

    Pros

    Basic salary is reasonable for a call center
    Health Plan including dental and vision
    Casual office attire

    Cons

    You will be micromanaged constantly and calls will be monitored.
    You are only as good as your current pay period so don't think that your past good work counts for anything.
    Training only in the first week and then when vendors visit but technical knowledge is up to employee
    Commissions are low and not much flexibility with pricing.
    Every transaction is tedious because systems are not integrated.
    Employee "discounts" are only available on specific days and not on items shipped from US to Canada.

    Advice to ManagementAdvice

    Integrate computer systems to make it easier for agents instead of making it easier to micromanage.
    Pretend to care about employees rather than assuming that they're lying when they call in sick.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Good Learning Experience not for a long term position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Account Manager in Toronto, ON (Canada)
    Former Employee - Corporate Account Manager in Toronto, ON (Canada)

    I worked at TigerDirect Canada full-time (more than a year)

    Pros

    Good work life Balance - You're in and out right on time
    Great way to learn about the industry and get your feet wet
    Decent base - uncapped potential to earn over 100k

    Cons

    Heavy on the quotas and sales
    Little to no respect of the employee - my coach only cared about my numbers

    Advice to ManagementAdvice

    Show some respect and value your employees
    We are people too

    Recommends
    Negative Outlook
    No opinion of CEO
  3. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Account Manager in Toronto, ON (Canada)
    Current Employee - Corporate Account Manager in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (less than a year)

    Pros

    very Good commission structure and bonus. employee purchasing.

    Cons

    low base. ever growing quotas.

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
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  5. I worked at TigerDirect when they were CompUSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Tallahassee, FL
    Former Employee - Trainer in Tallahassee, FL

    I worked at TigerDirect Canada full-time (more than 3 years)

    Pros

    The positions paid well, had good benefits, and offered lots of training.

    Cons

    There is a lot of competition in the technology industry, there are new developments almost daily. It can be demanding at times to stay on top of all the information coming at you. There was also a lot of cross training of positions. A lot to learn. But me, I like learning.

    Advice to ManagementAdvice

    Management was top heavy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond Hill, ON (Canada)
    Former Employee - Anonymous Employee in Richmond Hill, ON (Canada)

    I worked at TigerDirect Canada full-time (more than 5 years)

    Pros

    The staff (Corp Sales, Admin, CS, etc) are excellent to work with. People generally have a very positive attitude and work very hard.
    In recent years an attempt has been made to eliminate the internal corruption that has plagued the company. That has helped improve the overall morale of the organization in the last 5 years and improved employee treatment.

    Cons

    As an unwritten policy there is absolutely no promotion from within. New jobs are not posted for internal staff to see. HR actively seeks to hire from outside and keep new openings/jobs quiet until the role is filled.
     The upper management do not see employees as valuable assets, but rather as liabilities.
    Aside from Corporate sales, reviews are few and far between. Raises are non-existant. Salaries are low.

    Advice to ManagementAdvice

    Wake up and use the staff that you have to full advantage. Grow your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. Great at the start, Horrible when management changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - A+ PC Technician in Mississauga, ON (Canada)
    Former Employee - A+ PC Technician in Mississauga, ON (Canada)

    I worked at TigerDirect Canada part-time (more than a year)

    Pros

    -Great sales and associates to work with.
    -Hours are variable depending on position

    Cons

    -Management tends to have it's own agenda.
    -Company tries to make everyone have sales goals, even if you were hired without them.
    -Can be fired for the smallest thing(they will find others or a way of making it work to their advantage).

    Advice to ManagementAdvice

    Don't be sheep. TD is not the end all for the company.
    Get some morals. Selling product to the customers with false ideas is wrong. Total Defense is a horrible product, yet you make people lie to customers so they will buy it.

    Pay more attention to your tech section. Either you want technicians or sales people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. I've been working at Tigerdirect for too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (more than 3 years)

    Pros

    The retail level is great. Staff is easy to get along with and most of the managers are easy to talk to.

    The hours are stable and depending on your job position, not too stressful.

    Overall this is a great place to gain entry level experience.

    Cons

    The company has very unrealistic goals for its sales staff. The CA or TD anti virus software that they push the staff to sell is unanimously acknowledged as the worst software in the market.

    The health benefits leave a lot to be desired.

    This company does not give raises. The person walking through the door for a new job will be making the same wage as a seasoned veteran who has been there nearly a decade.

    All in all, this company does not care about it's employees.

    Advice to ManagementAdvice

    To store managers, I'd say be on the hunt for a new job, because you're just as expendable as the seasonal staff that you hire.

    To the people running the show from Miami, give your employees an incentive to stay. It's not difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. good at the beginning.. crap at the end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bench Technician in Burlington, ON (Canada)
    Current Employee - Bench Technician in Burlington, ON (Canada)

    I have been working at TigerDirect Canada full-time (more than 3 years)

    Pros

    experience wit technology and working withthe public

    Cons

    garbage corporate handling of every day things

    Advice to ManagementAdvice

    run it like a Canadian company , not an american one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. I need a raise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at TigerDirect Canada part-time (more than a year)

    Pros

    Very minimal responsibility.
    Coworkers are friendly.
    Flexible scheduling.

    Cons

    You make very little money as a cashier.
    Fighting to compete for warranty sales with sales associates.
    Return policy changes all the time.
    Unhappy customers when you charge them a restocking fee.
    New management/sales associates not properly trained and informing customers with the correct return policy.
    If your till is short you have to pay out of your own pocket or contact the customer to get them come back and pay the difference.
    The turn over is very high, every month it cycles through new staff.
    G tickets are ridiculous and a waste of paper as they get tossed out at the end of the day.

    Advice to ManagementAdvice

    Have a return policy that works for the store and makes the customer happy as well, and stick with it. Give bonuses or raises to the front end staff who have been there for more than a year. Stop wasting paper with G tickets, it makes the store look bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Good people Bad company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at TigerDirect Canada part-time (more than a year)

    Pros

    sometimes can make alot of money
    alot of the people there are a pleasure to work with

    Cons

    strange company policies.
    no training at all.
    alot of people there dont care about the product and just sell to make money.
    upper management doesnt care about the employees.
    too focused on sales numbers and less on customer satisfaction, no matter how much they say they care.

    Advice to ManagementAdvice

    invest more in your employees and appreciate them.
    dont try to become a big box retailer. reach out towards the community and receive their input.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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