TigerDirect Canada

www.tigerdirect.ca
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Employee Reviews

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  1.  

    A place where shady people thrive (at least they think they do)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, ON (Canada)
    Current Employee - Anonymous Employee in London, ON (Canada)

    I have been working at TigerDirect Canada

    Pros

    Absolutely nothing is good about this establishment, nothing.

    Cons

    No training
    Reluctant to help when you ask a manager for assistance
    Sales people shove tickets to people they haven't helped
    Sales people ignore customers they don't think are going to buy a laptop
    Sales people offend customers with the profanity they use around them
    Management is so lazy
    There are a couple good employees but they always get overshadowed by shady employees that suck up to the even more shady management

    Advice to ManagementAdvice

    Remain within the confines of the store because you can't get away with your antics in the real world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Boiler room environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (more than a year)

    Pros

    I get my own cubicle.

    Cons

    Very poor infrastructure. Training is non-existent. Most employees and managers are technologically ignorant. Tools provided to employees to help manage and grow the business are laughable. Sales leads are a joke. Senior account managers get fed large accounts, while mid and low-level managers have to scrounge for scraps. Commission structure is confusing and setup so that account managers don't get maximum pay for their work. The only way to earn a decent income is to sell lots of warranties and SPIFF'd product. Base salary is a joke compared to similar companies. There is zero opportunity for career advancement.

    Advice to ManagementAdvice

    Stop trying to micro-manage ever little thing. Get a website that works. Treat the Canadian side of the business with more respect. Develop some real tools to manager accounts.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Be a Tiger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (more than 3 years)

    Pros

    good money, more you put in the more you get

    Cons

    some coaches are no good.

    Advice to ManagementAdvice

    Train the coaches

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Crooks from the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Etobicoke, ON (Canada)
    Current Employee - Sales Associate in Etobicoke, ON (Canada)

    I have been working at TigerDirect Canada full-time (less than a year)

    Pros

    None unless you are a crook and don't mind ripping off customers.

    Cons

    The whole place is riddled with crooks, this comes from the very top in Miami to all the managers. It seem if you get a Manager thats good and honest they don't last. Managers always talking about how the other store managers manipulate sales to make their goals. They suck up to upper management even though they hate them just to keep their job. They will throw anyone under the bus to save themselves. Take a look at the jobs always advertised, they cannot keep anyone. They do not care about the customer only how much junk you can sell them, and when it comes time to help they customer you are told not to until it escalates then you are the one in trouble. They change the rules every day so you really never know what your doing. Yesterday it was okay but today it's not. Morale sucks as you are always being threatend with your job even though they do not have the product advertised.

    Advice to ManagementAdvice

    You know where the problem lies, stop sweeping it under the rug and make changes to improve your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good place to make a lot of money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Etobicoke, ON (Canada)
    Current Employee - Account Manager in Etobicoke, ON (Canada)

    I have been working at TigerDirect Canada full-time (more than a year)

    Pros

    High commission potental, Internal CRM system, lots of leads, fun environment, freindly people, perks and contests, if you have skills you will fit right in

    Cons

    LOW BASE, too much micromanagement if you happen to not be selling enough, you need to put in a lot of time and effort to make top money, dont get on your mangers bad side, too many network issues

    Advice to ManagementAdvice

    Keep up with perks. Trust your employees. An email is just as good as a call! More communication to your employees about decisions that affect them would be great.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    potential to make money but horrible system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TigerDirect Canada part-time (less than a year)

    Pros

    can make alot of money if your selling this only happens during winter season
    good employees to work with

    Cons

    your told to harass customers constantly bugging them if not you are in trouble
    sell sell sell square trade
    sometimes given unrealistic goals like sell $3000 in a 4 hour shift on a slow day
    G-tickets each sale you make you need to get customer name,address,number and email or else your commission does not count. Personally I find this way to evasive. I've had alot of my sales disqualified for this reason did not get all infomation then I got told i'm not performing well

    Advice to ManagementAdvice

    avoid micromanaging for every little thing rules for g-tickets are way to excessive

    Doesn't Recommend
    Negative Outlook
  8.  

    You learn a lot, if you're willing to take a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Mississauga, ON (Canada)
    Current Employee - Sales in Mississauga, ON (Canada)

    I have been working at TigerDirect Canada part-time (more than a year)

    Pros

    When managed well team runs like a well oiled machine

    Cons

    For the most part, NOT MANAGED WELL

    Advice to ManagementAdvice

    Stop tying hands with bureaucracy and let people do their jobs. Also upper management sometimes pulls the rug under your feet for both support and pay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    A brief review of Tigerdirect.ca

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Account Manager in Markham, ON (Canada)
    Current Employee - Corporate Account Manager in Markham, ON (Canada)

    I have been working at TigerDirect Canada full-time

    Pros

    Great group of co-workers from all walks of life. Everyone works together without the usual "it's all about me" sales attitude.
    Causal Friday's
    Ships from our own warehouse as well as using distribution channels

    Cons

    9 hour work day (8 - 5) or (9 - 6)
    No additional or specific sales training offered
    No product training offered.
    Lunch and learns with vendors are more of a money making opportunity for the marketing dept than a useful resource for sales floor.
    Terrible customer management tools for sales agents

    Advice to ManagementAdvice

    Invest in your employees. Be motivational, it translates to the customers your employees reach out to daily!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    No respect for employees, abuse policies, constant turnover, unorganized, unprofessional corporate staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Toronto, ON (Canada)
    Current Employee - Sales Manager in Toronto, ON (Canada)

    I have been working at TigerDirect Canada full-time (less than a year)

    Pros

    Some co-employees were decent people, easy to get along with and all shared the same ideology as you. Employee discount was decent enough that you could supplement your income with employee purchases if you purchased the right things.

    Cons

    Sign a contract stating 40 hours but made to work 45. Not paid for breaks for management so essentianly you were scheduled for 50 hours a week and you were lucky if you had time for breaks. Morale of employees very low and everyone wants to leave the company from management to sales. Turnover is very high and no statutory holiday pay for management (they claim it is included in salary for management). During statutory holiday weeks, management still expected to be scheduled 50 hours and occasionally asked to perform tasks such as picking merchandise up from other stores (using their own vehicle and at their own gas expense), and come in on days off and take phone calls during that period. Management NOT allowed to have 2 consecutive days off. They must be split up during the week so you are forced into their culture.

    Advice to ManagementAdvice

    There are labour laws in Canada made to protect employees from companies such as this one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Simply horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TigerDirect Canada

    Pros

    The people I work with.
    When its dead I get to go home early.
    Go home early often.

    Cons

    Pay is bad, even take back certain spiffs when they make a mistake.
    Lie to customers about warranties.
    Treat management really bad so they are always ticked off.
    Tell you to help customers as little as possible then yell at you if the customer complains.
    Return policy is a joke

    Advice to ManagementAdvice

    Treat your employees like people, difficult to do a good job when you are always being told you will get fired.
    If you are going to make selling warranties and anti virus a must at least stand by the product, stop lying to your customers.
    Maybe if you treated your managers with more respect and support they would do more for you.

    Doesn't Recommend
    Disapproves of CEO

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