TigerDirect

  www.tigerdirect.com
  www.tigerdirect.com

TigerDirect Reviews

Updated November 17, 2014
Updated November 17, 2014
96 Reviews
2.2
96 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TigerDirect Chairman & CEO Richard Leeds
Richard Leeds
44 Ratings

Review Highlights

Pros
  • Met a lot of really good people, great employee discounts, the ability to practice my craft (in 5 reviews)

  • The HR lady is really sweet and we did get paid on time (in 3 reviews)


Cons
  • Regular sales associates make little pay (in 7 reviews)

  • Once you have been there awhile, they "flip" you and bring down your base salary to a little above minimum wage and increase your commission to 13% (in 4 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    If you dont have a degree or you are pursuing one, this is a great sales job for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at TigerDirect

    Pros

    Very good earning potential for a job requiring no degree, around $20+/hour if youre a good salesman.
    Flexible schedule
    Not a stressful or labor intensive job at all, just sell products.

    Cons

    100% commission
    Required to meet sales quotas
    Retail in general is lousy
    Organization is not this company's forte
    The stocking situation is awful

    Advice to ManagementAdvice

    Need more efficiency from top level management

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Interesting company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Technician in Vernon Hills, IL
    Current Employee - Computer Technician in Vernon Hills, IL

    I have been working at TigerDirect part-time (more than 3 years)

    Pros

    Great hands on experience working with computers.

    Cons

    Limited opportunity for career advancement.

    No opinion of CEO
  3. 1 person found this helpful  

    It is a great experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at TigerDirect part-time (less than an year)

    Pros

    First off, I want to state I don't enjoy working under people. This is the first job I have had to where I actually enjoy working under someone. I like the early morning meetings on Saturdays. As far as communication goes, some of the managers do a very good job providing immediate response to employees and customers.

    Cons

    Sometimes things can be a bit unorganized and it can be really competitive at times trying to make the $25 hr. quota, but other than that I really don't have many issues working here.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good on Resume, bad in real life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - B2B Account Manager in Miami, FL
    Current Employee - B2B Account Manager in Miami, FL

    I have been working at TigerDirect full-time (more than 3 years)

    Pros

    Coworkers and the Environment make it an easy place to be. . Call center

    When they pay. . . it's semi decent. .

    Cons

    1.Losing customers to Giants like amazon, newegg, over pricing . . Or even worse free shipping . . Tsk tsk
    2.Crappy in house ordering system cus tiger is too cheap to pay for a real CRM like salesforce
    3.Chasing down your paycheck and having to email the "compensation team" to get the rightfully deserved commissions in the sales ranks is like pulling teeth. . Be ready for magically disappearing sales spiffs as well. . 4.Vendors fighting to pay the sales guys but tiger wants a cut of everything so you know how that goes, no spiffs for sales teams. .
    5.Marketing and the whole b2b Sales force may as well be on seperate planets "upstairs vs downstairs" mentality horrible for business. .
    6. Get paid minimum wage for customer service, collections, sales, researching clients, quoting, prospecting, putting out daily fires and of course tracking down orders to a horrendous contact list of approved distribution partners and vendors .
    7. No organization at all. .
    8. No career plan or business model for what happens after the "3 month inbound period"
    9. Favoritism at its worst by GM and managers alike.
    10. People doing just enough to not get fired . .

    Advice to ManagementAdvice

    Grow a pair and Get it together. . Tell those execs what's really happening in the trenches and why we are losing business not Hey Look At All The Call Pad notes!
    learn that making calls to same people won't up your sales, it's changing the BS ordering system you have in place to a working one
    Empower your sales force with the PROPER TOOLS . . Pay something once tiger don't be cheap. . Like you are with your work force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Your On Your Own From Day One - Corporate Level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    I worked at TigerDirect full-time (more than an year)

    Pros

    This job has great employee comradery that can develop based on your department & assigned projects. At times, cross departmental collaboration can be facilitated by great employee contribution. Exposure to contacts in dominant and emerging technology companies within the retail & e-commerce industry.

    Cons

    This company suffers heavily from a lack of vision aside from the vague “profit" model. There is no individual leader within the organization that has the final say. The culture(s) can cause polarization within the company due to different objectives outlined by various groups. There is absolute no definitive form of training provided within mosts departments. You have to brown nose heavily in order to get in the good graces of upper management for consideration of promotion. Tenured employees can be a headache to work with if they cannot adapt to the new generation. Salary compensation is very poor and conservative due to the need for "profit". Employee moral is extremely low due depending on your team. Finally, like most dismal jobs, you have to take on the responsibilities of employees who have left the organization. Sometimes balancing the work duties of three employees at one time with no pay increase.

    Advice to ManagementAdvice

    Understand that the Top-Down business approach is not the only option for management. There should be a combination of Top-Down and Bottom-Up strategies in place to create a work environment that lowers employee turnover. The vague "profit" business model gets boring and mundane for the employees. Your team needs to place an emphasis on customer retention, employee moral, and innovation be held in high regard like your main competitor NewEgg. Place an emphasis on e-commerce in order to stay in business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Wake up Execs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - B2B Account Manager in Miami, FL
    Current Employee - B2B Account Manager in Miami, FL

    I have been working at TigerDirect full-time (more than 3 years)

    Pros

    Good guys working in the trenches. Low level management works hard and cares as they get commissions based on team sales.

    Cons

    No communication between lower and upper management. Execs are out for profits, very cheap with computer systems, office environment (located in a mall), and employees.

    Advice to ManagementAdvice

    To Execs: Wake up and smell the coffee, TigerDirect is getting left behind by its competitors, many of whom entered the market years after Tiger.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    SOS....Jump ship while you can or don't even get on board!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchant However What Does That Even Mean Anymore?
    Former Employee - Merchant However What Does That Even Mean Anymore?

    I worked at TigerDirect full-time

    Pros

    Learned a lot
    Some innovation
    Some decent peers at same or similar level
    If you want to work and stay busy, you will

    Cons

    Lack of vision
    Lack of leadership
    Consistent throwing people under the bus
    No communication or professional structure amongst departments
    More arguing like babies instead of actually problem solving
    It's the "your fault" mentality
    No opportunity for career growth
    Declining business
    They copy-cat everything
    No sense of job security
    Fires anyone based on their salary versus performance

    Advice to ManagementAdvice

    Restructure yourselves...perhaps take a vacation and let someone else lead the company for awhile. If you want this to be a family owned company, then perhaps you can go to the flea market. If you want to run it as a true organization, stop the favoritism and hiring your friends versus qualified leaders. Oh kids too. Perhaps instill just a LITTLE motivation to the teams, make them feel a part of something important, and not just your pawns in this ugly game of inadequate structure, vision, and planning. By the way, aged inventory, grow up a little bit and think about cost recovery. have you heard of liquidation.com? Maybe you can understand there is a secondary market channel out there and you can stop harassing your merchant teams daily with this nonsense. OH and invest a little more in resources where it makes sense. Also, keep an eye out for your "friends'" who run certain teams for you, you may just end up with a huge HR problem some day with things they say, do, and conduct themselves. Best of luck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX

    I worked at TigerDirect full-time (more than an year)

    Pros

    Great atmosphere and lots off cool technology products available to sell. If you are into electronics, computers and gadgets, this is theplace to be. The job offers great income potential for true sales people that are willing to learn the products and follow thw sales strategy.

    Cons

    Fully commissioned based job and is not for everyone. If you do not like talking to people and cannot follow a sales plan, you will not be successful. Many of the customers are repeat buyers and have long standing relationships with other reps or the b2b group.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great experience. Management staff is phenomenal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Fort Lauderdale, FL
    Current Employee - Sales in Fort Lauderdale, FL

    I have been working at TigerDirect full-time (more than 3 years)

    Pros

    Commissioned sales environment adds a different dynamic to the typical retail environment. Store level management has been great. You are given the chance to learn about new technologies on a daily basis and interact with some wonderful people. I have networked with many clients and have had many opportunities to advance because of this networking.

    Cons

    It's retail at a dying company. The company has no direction and no future if the current trend continues. For a technology company they are really far behind and can't compete with the likes of Amazon or Best Buy.

    Advice to ManagementAdvice

    Listen to the people on the store level. Customer service is not existent, the rebate system is terrible and is driving customers away. Customers have lost all respect. We are no longer carrying cutting edge computers and computer components we now carry mattresses and random knick knacks throughout the store. The idea behind TigerDirect is great, we are just executing poorly and we no longer stand out from the competition.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Fun and challenging company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TigerDirect

    Pros

    Great staff, challenging customers, fast paced environment,

    Cons

    Very little space to move up, pay is very hard to achieve, managers get after you for dumb things like, writing you up for not giving a per hr labor when there are multiple techs and no work at times.

    Advice to ManagementAdvice

    You need to keep an eye out for the people who actually try.

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