Tim Hortons

  www.timhortons.com
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Tim Hortons Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.1 323 reviews

73% Approve of the CEO

Tim Hortons Chairman and Interim CEO Paul D. House

Paul D. House

(85 ratings)

55% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible hours, learning new skills, working with a diverse team(in 31 reviews)

  • Good job to learn how to urea a customer and help develop customer service skills(in 19 reviews)


Cons
  • Could be quite stressful at times, especially for a minimum wage job(in 18 reviews)

  • fast-paced environment , coffee culture(in 8 reviews)

323 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Monotonous, most of the time, and zero incentive to work any harder than your hourly wage justifies.

    Supervisor (Former Employee) Erie, PA

    ProsYou'll work in close-quarters proximity, which can be both good and bad--good in the sense that you'll really get to know your coworkers. Also, you'll develop friendships with regular customers. The food is pretty good, especially compared with other fast-food alternatives, and as an employee (depending on your store) you'll get a discount on food, and free coffee while you're on the clock. Store-to-store working relationships will vary, as the stores are franchise-owned.

    ConsYou will tire of rubbing elbows with the same people. If you don't get along with a coworker, it's impossible to get away, and even more impossible to not work as a team without antagonizing the relationship further. Once you're on the clock, the close-quarters environment forces you to put the drama away for the sake of the job.

    The work gets horribly monotonous, but that's the case with any procedure-based work. There is plenty enough food to mix the work up, but only for a few months, until you've mastered putting together every possible order. The drinks, for example: grab a cup, put the sugar in, put the cream in, pour the coffee, stir, lid, hand to the customer. Repeat, repeat, repeat. Seeing the same customers ordering the same orders, hearing the same voices through the drive-though speakers, listening to the same phrases uttered by the same coworkers--all while the oven beeper rings, the iced cappuccino low-mix-level beeps, the meat warmers beep; it's enough to drive some people just a little crazy. Take it from me!

    Oh, and there's little-to-no room for self expression: you wear the same uniform as everyone else (unless you're a manager or a supervisor--both of which have their own designated uniform), you must be clean-shaven, you cannot wear earrings (at least my store didn't allow it--said they can fall into food), you cannot have tattoos visible (pretty much a societal custom, anyway, but still). After you've followed all the formal regulations regarding uniform and appearance, there is little in terms of visual appearance separating you from your coworkers

    Advice to Senior ManagementRecognize that your underlings are, in fact, human, and make mistakes from time to time. Here's an additional tip for said recognition: try running a drive thru by yourself for a half hour and see if you can keep straight everyone's orders, maintain your coffee and food station, keep the registers in order without error. When you realize it's humanly impossible, go ahead an apologize to your crew for losing so much perspective.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    manager

    Manager (Current Employee) Markham, IL

    ProsOverall good company to work for.

    ConsLong hours but time goes fast.

    Advice to Senior Managementstay open minded.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Give it a two years

    Store Front/Cashier (Former Employee)

    ProsPaid weekly
    6 month raises
    Easier job
    Good way to get first job experience
    Flexible work schedule
    Can make some solid friends
    Customer service expirence

    ConsHigh school Drama
    Anyone can become a supervisor
    If you make the management aggitated they will change your hours, or not respect you
    Management can take time to do raises or adjust your schedule

    Advice to Senior ManagementAll the team members work harder than it may seem. Don't abuse your position, in full honesty you serve donuts and coffee, how seriously does it really need to be taken? Put more effort into deciding who supervises.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    good working environment

    Employee (Current Employee) Richmond, CA

    Proslearn new skills, good benefits, free lunch, safe, meet new people

    Constiring, hard work, no team work,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Tim Hortons review

    Store Front/Cashier (Current Employee) Lockport, NY

    ProsFlexible hours, friendly staff, not hard to learn the skills needed

    Consnot the highest paying job out there

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    Fun work, terrible favoritism.

    Trainer (Current Employee) Buffalo, NY

    ProsFun work environment, you end up becoming really close to the people you work with.
    Biyearly raises up to 25 cents an hour
    Easy to move up to supervising positions if you work hard and become friends with the managers
    Really good first or temporary job.
    50% off discount on food and free beverages while working.

    ConsVERY HEAVY Favoritism, especially when it comes to scheduling hours and promotions. Even if you bust your ass you won't see more than 16 hours a week or a promotion unless you're friends with the manager of your store. (This is coming from one of those "favorites").
    Sometimes the work gets really stressful simply because the management will keep trying to get you to do tasks that can clearly be done in an obviously more efficient way.

    Advice to Senior ManagementTreat all of your employees equally and listen to the employees when they come up with better ideas about how to get things done. Recognize when employees are working hard and don't ignore their requests for more hours or promotions when positions open just because they've never hung out with you outside of work.
    Also, stop opening 20 stores in one small town. I hear that this happens all over the place and it kills your business at each individual store because you have another one on every street corner.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Tim Hortons

    Supervisor (Former Employee) Fredonia, NY

    ProsFun family like staff, flexible hours, great communication

    ConsSome management skills lacking throughout company

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Everyone was great. It is like working with a family.

    Cashier (Former Employee) Oxford, MI

    ProsFlexible schedule
    The people
    High standards
    Understanding of your personal life

    ConsI have no cons at all

    Advice to Senior ManagementYou are doing great

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Fine place for temporary work

    Cashier (Former Employee) Milford, MI

    ProsFriendly staff, not a "greasy" environment like many fast food places

    ConsEarly hours, not challenging work

    Advice to Senior ManagementHire more people who are willing to have a cheerful attitude.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Above average fast food job

    Store Front/Cashier (Current Employee) Fredonia, NY

    ProsNice friendly people, managers don't harass you about little things, good food and drink discount (free coffee and soda, 50% off food), nice uniform provided, fairly good pay, good management, good positive corporate culture

    ConsNo career path/way to move up has been described to me. The food and drink prep area is much too small, causing collisions and lack of efficiency in prepping orders. The break room is not nice, no space for employees to put their things, no pockets in the uniform pants. This leaves an unsafe situation where employees need to leave out any cash/phone etc they might need with them on a small table

    Advice to Senior ManagementDefine career path for bright employees, provide a nicer breakroom and lockers for employees. This will show you care about employees. Location is in a cold climate and there isn't even anywhere to put heavy winter coats. Food/drink prep area and area behind counter is too small, you have people criss crossing dangerously with hot coffee, etc. But these are minor, this is a well managed place to work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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