Tim Hortons Reviews

Updated October 22, 2014
Updated October 22, 2014
372 Reviews
3.2
372 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
97 Ratings

Review Highlights

Pros
  • Flexible hours, learning new skills, working with a diverse team (in 35 reviews)

  • Good job to learn how to urea a customer and help develop customer service skills (in 23 reviews)


Cons
  • When you are hired, the starting salary is minimum wage and the raises are at (in 22 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Rochester, NY
    Current Employee - Team Member in Rochester, NY

    I have been working at Tim Hortons part-time (more than 5 years)

    Pros

    It's a good place to have your first job, its not too demanding and the people that work there are wonderful. Their first priority is the customer no matter what. They will do anything to make the company happy. It's an easy to learn job. Scheduling is very flexible, and they are very good with giving you time off.

    Cons

    It can get stressful, mainly during the morning shift. This is when it becomes difficult because (at least at my location) my managers are so concerned with the drive-thru times, they lack in hospitality. It is also difficult for the rest of the employees when our managers are constantly yelling about the time, I think it makes us less efficient.

    Advice to ManagementAdvice

    I think they need to worry more about the needs of the employees and how they are treated. Customers are important but without your employees you can't serve the customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place to start working. Friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons

    Pros

    Very fast pace makes the day go faster. Meeting new people every day. Lots of friendly people. Great training as well

    Cons

    The wages are not that great but that's to be expected it is a fast food restaurant. It can get very heated sometimes with the ruSh of customer

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great start for someone looking to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in East Aurora, NY
    Current Employee - Team Member in East Aurora, NY

    I have been working at Tim Hortons part-time (more than an year)

    Pros

    Fast paced environment means you're never bored on the job, which is definitely something I liked. Different rotating positions each time you come in with a constantly evolving environment. No grease as apposed to many fast food locations. Great customer service opportunities, while challenging sometimes.

    Cons

    Draining for 8 hour morning shifts. Rude customers often tear you down a bit, but because of the expectations of the company, you just need to take a chip off your shoulder. Sometimes they are more interested in profits than people.

    Advice to ManagementAdvice

    Put more workers on and treat your people better. More benefits and mandatory yearly reviews with potential raises.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Ok Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Cashier
    Former Employee - Customer Service Cashier

    I worked at Tim Hortons part-time (more than an year)

    Pros

    It was not a bad place to start working and the people were nice to me. They did a good job training me

    Cons

    This was a decent place and I can't really say anything too bad about them

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    fun for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Baker in Narragansett Pier, RI
    Former Employee - Store Front/Baker in Narragansett Pier, RI

    I worked at Tim Hortons full-time (more than an year)

    Pros

    I loved baking at night, I was able to work by myself to achieve the pars. The money was OK, extra bonus cash everyday from tips

    Cons

    But towards the end of the shift, after the store opened was my busiest time 8-10, it was difficult to "switch" modes at that point and do customer service etc..

    Advice to ManagementAdvice

    My manager was very childish and would gossip and judge all the customers which obviously makes me think she did the same to me when I turned my back

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Alright place

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Buffalo, NY
    Former Employee - Anonymous Employee in Buffalo, NY

    I worked at Tim Hortons part-time (more than 3 years)

    Pros

    50% off food, manager was nice, people were overall friendly. It was a decent job to get buy. Not one to build a life

    Cons

    Supervisors could be very dumb, hours were sometimes a joke. Got randomly put on overnight a few times.

    Advice to ManagementAdvice

    Don't hire a distract manager that steals money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Company to work for.

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Tim Hortons

    Pros

    The love people have and give to this company and always have.

    Cons

    All the news about Burger King and all the speculation. Need facts first before people guess what is happening.

    Advice to ManagementAdvice

    More communication on Burger King and what this means to all the employees and their future roles in the company.

  9.  

    Low pay as well as being treated poorly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Amherst, NY
    Current Employee - Supervisor in Amherst, NY

    I have been working at Tim Hortons full-time (more than 5 years)

    Pros

    Flexible schedule especially if in school or working as another job

    Cons

    Managers treat you like garbage, low pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Disapointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Overnight Front in Rochester, NY
    Former Employee - Overnight Front in Rochester, NY

    I worked at Tim Hortons full-time (less than an year)

    Pros

    It was very easy to get the job. The interview was more just being told about the position.

    Cons

    Only 2 people on for overnights, no training, no support. I worked the front, was hustling all 8 hours to get the cleaning done and taking customers while the other employee was doing the baking. The other employees were rude to me and the customers, the store was FILTHY, there was no support at all. Even the customers warned me that no one who cared ever lasted long. It was truth, I quit after 2 weeks.

    Advice to ManagementAdvice

    A little bit of caring would go a long way. I loved being on my feet hustling, and loved working overnights so close to my house, I could have been a great employee if anyone there gave the slightest care about the store.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Buffalo, NY
    Current Employee - Barista in Buffalo, NY

    I have been working at Tim Hortons full-time (more than an year)

    Pros

    Good work atmosphere at tim hortons

    Cons

    Pay is not great at this store

    Advice to ManagementAdvice

    Treat workers fairly

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