Tim Hortons Reviews

Updated May 2, 2015
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3.1
466 Reviews
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Tim Hortons President, Tim Hortons Elías Díaz Sesé
Elías Díaz Sesé
5 Ratings

Pros
  • good job for high school students, flexible hours, lots of locations (in 37 reviews)

  • Fast paced environment means you're never bored on the job, which is definitely something I liked (in 27 reviews)

Cons
  • minimum wage, can be very demanding sometimes, lots of customer complaints (in 24 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. Good job for learning.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Tim Hortons full-time (More than a year)

    Pros

    Face paced work environment
    Always learning new things
    Step above typical fast food

    Cons

    working past 50hrs a week (salaried) without compensation.

  2. It was great when I was there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oak Park, MI
    Current Employee - Anonymous Employee in Oak Park, MI

    I have been working at Tim Hortons part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free Donuts
    Free Drink
    Fair Wages
    Tim Horton's is actually a company you can be proud of. They respect their workers, at least at the one where I was. It was like any other job, nothing special, but the people there made it kind of cool to be there, and the food and drinks were cheap. I miss the area too, I loved being around the Wayne State kids.

    Cons

    Though my managers were nice, they were barely ever there and getting ahold of them was always a huge feat for everyone. Even as a supervisor there are still only certain decisions you can make and you don't want to make the wrong one and end up with an emergency or make a mistake so dire that the company loses money.

    Advice to Management

    Be there more often, you cannot run a startup business from home, even a franchise.
    Make sure that there is ALWAYS a way that your employees can get ahold of you.

  3. First job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons part-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I gained some really awesome acquaintances working here. Through this job, I was able to improve my leadership skills as well as my ability to balance my workload between work and school.

    Cons

    Management caused a lot of stress. People are constantly leaving, and it is really hard to keep a strong team. This, in turn, caused even more stress.

    Advice to Management

    Work with your team and work out any problems as soon as possible. Furthermore, don't be a hypocrite and treat every team member equally.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Shift Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Bay City, MI
    Former Employee - Shift Supervisor in Bay City, MI

    I worked at Tim Hortons full-time (More than 5 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    The customers are extremely loyal and kind. You get so much face to face interaction and can do many different tasks while you're there so it's never boring.

    Cons

    They are long days and customers can always be challenging. The store I worked in was always in disrepair somehow. It was never clean because our owner would not allow the overtime we needed to get the place clean (on top of the customer service demand). There was also constant turn over which made training a necessity almost every day.

    Advice to Management

    I would ensure that every store has working machine and the owners are not just pocketing the extra profit. I have run into countless times where we are in need of an upgrade but the owner refused because it was "too expensive" but they bought 2 vacation homes and take vacations every 2 weeks.

  6. You have a bad cheap owner then good luck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Buffalo, NY
    Current Employee - Assistant Manager in Buffalo, NY

    I have been working at Tim Hortons full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You meet some.food people some of their food ideas are good

    Cons

    Pay is horrible, owner's cheap have no appreciation for workers

    Advice to Management

    Instead of coming in and critiques everything work behind the counter do what we do and see if you can do what you expect of us for the pay we get.

  7. crew member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    shift advertising was very convenient

    Cons

    bad management, little experience to run store

    Advice to Management

    focus on customer service in stores

  8. My experience working at Tim Hortons not what I expected

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons

    Pros

    Friendly daily senior citizens customers.
    Free drinks if you work under 7 hours
    Free food and drinks if you work over 8 hours.
    Free work uniform
    Paid Training
    Paid breaks
    Opportunity for advancement in management positions.
    Tim Horton's employee discount
    But if you get close with management and coworkers you'll get free food and drinks even if you did not work that day.

    Cons

    Biweekly pay (Every two weeks)
    No raises or bonuses
    They pay you State Minimum wage
    They pay Wage goes up when your state minimum wage goes up. :(
    Rude customers
    Managers will talk about you to co workers and vice versa. (Could be different at other stores)
    Benefits could be way better.
    You do everything from washing dishes to changing toilet paper even if your assigned to work at the front register or drive Thur.
    Which can be hectic at times.
    Drive Thur time clock have to be under 25 sec. You wont make that 25 sec in the morning trust me.
    Long lines wrapped around the corner in the morning and lunch hour.
    Poor employee Training Techniques.
    The computer does a better job than hands on training.
    Management don't even know what to do sometimes
    No break room.

    Advice to Management

    Retrain your management team more often. Keep them in a refresh course at least 3 times a year.
    Give your employees raises so they can have a reason to deliver better service to the customers.
    Give hard workers bonuses for a job well done. Something they can look forward to when working at Tim Horton's.
    Add break room to all cafe's everyone does not wants to sit in the cafe part with customer's to take a break.
    Assign permanent positions so everyone wont be running around doing everything.

  9. Really good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    easy work, friendly environment to work at.

    Cons

    Pay is not that gret

  10. Bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Canton, MI
    Former Employee - Crew Member in Canton, MI

    I worked at Tim Hortons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours, part time, works with school schedule.

    Cons

    Rude co workers, lots of gossip, unfair treatment, unlawful acts

    Advice to Management

    Be more kind to employees and stop having so much favoritism towards employees.

  11. Best of all fast food restaurants.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Rochester, NY
    Former Employee - Crew Member in Rochester, NY

    I worked at Tim Hortons

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    good team atmosphere and products

    Cons

    No benifits low wage No tip

    Advice to Management

    health plan

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