Pros

As a storefront staff at Tim Hortons, you will get to improve your communication and interpresonal abilities. You will also have a chance to advance to being a supervisor, merchandise manager or general manager.

Cons

Tim Hortons does not have much of a cultural life. Management does not recognize hard work as often as it should.

Advice to Senior Management

Tim Hortons should concentrate on improving its social environment. This will result in higher morale among its employees and greater productivity.

Pros

You get to do everything, cashier, sandwiches, drive through, etc. The only position I never did was baking. Depending on the hours you get and the people you work with, the job can be fun.

Cons

It's repetitive and it hurts. I've so many burn bruises from the hot coffees and teas and management is rather unsympathetic about it. They don't stock their first aid kits enough. Floor is real slippery too.

Advice to Senior Management

Remember that your employees are working at min wage and it's a boring job, offer more rotations so they don't get bored rather than stick them at one place for 8 hours straight.

Pros

Pay is decent, along with fairness in shifts and vacation time

Cons

-managers are ignorant
-Lots of internal drama
- Customers are horrible to deal with
- Sometimes we don't get breaks
- High stress environment
- Discrimination in the workplace

Advice to Senior Management

You're employees would work harder if they're wern't treated so bad

Pros

it is a job that is not two bad of an enviroment because most of the clientel is elderly and easy to please with your group of regulars

Cons

very young crowd to work with not much maturity or organiation. schedulig is a a disater a far asplaning ahead or haig a routine.

Advice to Senior Management

i have no advice, i like wormking they and will stay until i find better,. i think it is a great starter job, something to work hard and be proud of until you move forward

Pros

not a bad place to start working for a part time job, it does have some good qualities about it. The hours weren't too bad, as long as you are a morning person

Cons

You will likely be always expected to fill shifts that other employees can't or won't. It's a bummer having to stay for a 16 hour shift with very little notice

Advice to Senior Management

The thing that I hated the most was how the tips were divided. It made no sense to divide the tips equally among everyone during a shift. It should be the tips go to the people on the shift.

Pros

If you are someone who likes to work in a fast paced environment then Tim Horton's is the place to be. The hours are flexible for those who need flexibility. Working as a team has its benefits as well. You also meet a lot of interesting people both customers and other co-workers.

Cons

You are on your feet a lot. There is also the issue of gossip which there tends to be a lot of. Staff turnover happens a lot as well. Not everyone is cut out for the fast paced environment.

Advice to Senior Management

To give more "pats on the back" for the employees who are doing their job well. Thank you for a job well done goes a long way to making staff feel they are respected and valued.

Pros

The regular customers. They become part of your morning routine at work and you form very nice relationships with most of them.

Cons

Poor communication, lack of positive feedback. Staff pay rates are poor and most of the employees love to gossip.

Advice to Senior Management

District Managers and Corporate Staff,
You need to earn the respect and trust of those of you that work below you. The management team in each store and staff are the ones that produce the customers and sales. When you walk into each of your stores, you should be acknowledging not only the management but the crew as well. In my eyes, that is disrespectful and you display behaviors that indicate that you could care less about those employees.
Trust your management team. Listen to their opinions and ideas before you immediately shoot them down. You are "teachers" to those below you and again, you need to earn the respect from your "students".
Don't always trust what you are told either... people abuse the Always Fair and Open Door Policies.

Pros

The owner of the store I work for is very flexible in scheduling the hours I work on the night shift. For employees (or family members of) pursuing or continuing post secondary education,The Tim Hortons Scholarship. (every little bit helps) Tim Hortons is very involved with minor sports and other community events (To what degree depends largely on the franchise owner) As a company, Tim Hortons strongly promotes community involvement.

Cons

I work straight midnight weekends and do not recieve any kind of shift premium. Tim Hortons has set a very low wage cap on hourly wages. After 14 years of working straight midnight weekends I am earning the highest hourly wage allowable, Which is only $2 dollars above minimum wage. Tim Hortons is very inflexible when is comes to a fair pay scale.

Advice to Senior Management

Long term employees who have choosen to stay with Tim Hortons through the years should not be subjected to such a low wage cap. Many companies complain about the revolving door syndrome, and poor customer service from their employees. When a long standing commitment to the company and a job well done is not rewarded with pay raises or even a recognition of a job well done. There is very little incentive to continue to work for the company, or to do a good job. The expression "You get what you pay for" applies. Small wage increases and fair pay for work done well is not unreasonable. Being told that despite how long you have worked for the company, your years of loyalty, customer appreciation and your hard, sometimes stressfull workload, (Midnights) you have reached your maximum pay wage.
What is the incentive to continue to do a good job, There is no pride in being underpayed. We are a rewards driven society. You work hard to get that promotion, new job title, that pay increase.

Pros

Flexible hours, dealing with people, can be uneducated. It is a good job for a high schooler who wants to make money for college. Also if you thrive in a faced paced environment it will be a good job for you.

Cons

starts at minimum wage, no union, and customer complaints. It is hard to work here if you are sensitive to critisism. People are quite mean when all it is is a cup of coffeee. We are doing our best.

Advice to Senior Management

Instill a sense of pride and cleanliness in its stores

Pros

you meet great customers every day

Cons

employee relationships (and employee/supervisor relationships) are awefull, i worked at 4 tim hortons and found the same problem at all of them

Advice to Senior Management

good luck...really good luck