Tim Hortons

  www.timhortons.com
  www.timhortons.com

Tim Hortons Reviews

Updated December 16, 2014
Updated December 16, 2014
389 Reviews
3.2
389 Reviews
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Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
102 Ratings

Review Highlights

Pros
  • good job for high school students, flexible hours, lots of locations (in 37 reviews)

  • Fast paced environment means you're never bored on the job, which is definitely something I liked (in 27 reviews)


Cons
  • minimum wage, can be very demanding sometimes, lots of customer complaints (in 24 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Highlights

Employee Reviews

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  1.  

    An ok student job. It is what you make of it and could be worse.

    Former Employee - Cashier, Baker, Drive-thru
    Former Employee - Cashier, Baker, Drive-thru

    I worked at Tim Hortons full-time (more than 5 years)

    Pros

    Student Scholarship program. Free uniforms. The benefits program was excellent and ranged from health benefits to discounts on food, paint, oil, beer and an assortment of other random things.

    Cons

    Efficient staff were under appreciated and paid/treated the same as those who do essentially nothing.

    Advice to ManagementAdvice

    If you wish to keep your good employees make them feel valued. Some of the managers I worked with were good at this but many were not.

  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Buffalo, NY
    Former Employee - Barista in Buffalo, NY

    I worked at Tim Hortons part-time (more than 5 years)

    Pros

    Generally Good benefits all around

    Cons

    Bad management at select locations

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Tim Hortons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons full-time

    Pros

    Free donuts, coffee, bagels and pop

    Cons

    Insane and difficult drive thru goals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Customers a joy but the employers suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Garden City, MI
    Former Employee - Supervisor in Garden City, MI

    I worked at Tim Hortons part-time (more than 5 years)

    Pros

    Pros are a great job to start out or if you need extra income otherwise don't expect a whole lot from the owners it is a franchise and the owners are not great with their employees. Work you hard with hardly no recognitions. Get great customers

    Cons

    Pay sucks no benefits and if so they are not worth it. work you hard and nothing to show you for it.

    Advice to ManagementAdvice

    Take better pride in the little people that do hard work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Hopefully the chains are better! Working for a franchise is awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Third Shift Baker in Flint, MI
    Current Employee - Third Shift Baker in Flint, MI

    I have been working at Tim Hortons part-time (less than an year)

    Pros

    Income and ability to work third shift.

    Cons

    Employees are talked down to daily, in front of other employees and customers. Management is late every single day. Supervisors need to learn the true meaning of lead by example. Employers are not trained in any way shape or form and are then scrutinized when they aren't properly performing their job.

    Advice to ManagementAdvice

    Make training new employees a priority. Learn how to praise employees for things they do well and learn how to give constructive criticism instead of cutting employees down in front of others.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Overall all good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons full-time

    Pros

    good people and good enviroment

    Cons

    lack of organization on most levels of operations
    always changing ways to do something so never sure

    Advice to ManagementAdvice

    Take own advice on treatment of lower levels
    Make a procedure and stick to it

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not a bad first job, but not really a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Dublin, OH
    Former Employee - Shift Supervisor in Dublin, OH

    I worked at Tim Hortons full-time (more than 3 years)

    Pros

    Promoted three months in, given responsibilities. Good mix of people, and pretty lax on unimportant policies. A pretty good first job for me.

    Cons

    Very bad at following through on reviews. Terrible workplace environment, and depending on who owns the franchise, the experience can be very inconsistent.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    " Working for Tim Hortons was not ny favorite place to work for."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front Cashier in Town of Tonawanda, NY
    Former Employee - Store Front Cashier in Town of Tonawanda, NY

    I worked at Tim Hortons part-time (more than an year)

    Pros

    The pros of working for tim hortons is that it taught me to deal with stressful situations fast and to be able to multi task quickly. Other than that though it was bad.

    Cons

    The cons of working for tim hortons was the managment stunck they would always get the scheduele wrong, when you first get hired they just throw you on and dont even teach you, the enviorment was so stressful because the employers would get upset with eachother because everything else was so stressful, and they only give you two holidays you can take off.

    Advice to ManagementAdvice

    Everything needs to be a lot more organized!!!

    Doesn't Recommend
    No opinion of CEO
  10.  

    Its a job good starter

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Pros

    Decent hours, manageable work, not hard

    Cons

    Dealing with huge rushes in the morning

  11. 1 person found this helpful  

    The American version is not so sweet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier in Lambertville, MI
    Former Employee - Store Front/Cashier in Lambertville, MI

    I worked at Tim Hortons part-time (more than 5 years)

    Pros

    Flexible part-time hours in respect to personal life

    Cons

    Low wage
    Poor management
    Poor work environment

    Advice to ManagementAdvice

    When promoting employees to management positions please understand the qualities that it takes to manage a group of employees. The only benefits I received from this job was that I know how NOT to manage and treat employees. As far as my advice to the corporate headquarters would be I would highly recommend that they take a closer look at the individuals who own franchises and represent the Tim Hortons brand. Not only were my low, middle, and higher managers simply terrible but I've met numerous franchise owners who were just as bad if not worse. Please understand that these franchise owners represent you as a company and please take steps in correcting the actions of these poor business owners.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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