Tim Hortons

  www.timhortons.com
  www.timhortons.com

Tim Hortons Reviews in Toronto, ON

Updated November 4, 2014
Updated November 4, 2014
384 Reviews
3.2
384 Reviews
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Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
101 Ratings

Review Highlights

Pros
  • good job for high school students, flexible hours, lots of locations (in 37 reviews)

  • Fast paced environment means you're never bored on the job, which is definitely something I liked (in 27 reviews)


Cons
  • minimum wage, can be very demanding sometimes, lots of customer complaints (in 24 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Highlights

107 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Interviewing Process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tim Hortons Team Member in Toronto, ON (Canada)
    Current Employee - Tim Hortons Team Member in Toronto, ON (Canada)

    I have been working at Tim Hortons part-time (more than an year)

    Pros

    Very friendly managers and interviewers
    Lots of applications and situational questions
    Easy to answer

    Cons

    Some abstract questions are asked, none that shouldn't be expected however.
    Two-interview process, seems quite extensive for a part-time job

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great place to work for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front Cashier in Toronto, ON (Canada)
    Former Employee - Store Front Cashier in Toronto, ON (Canada)

    I worked at Tim Hortons part-time (more than an year)

    Pros

    Great place to work part time while attending school. Also, it's a great place to develop your interpersonal and communication skills.

    Cons

    Really no room for advancement. Sometimes you have to work long hours when it's really busy.

    Advice to ManagementAdvice

    Hire more students and develop home grown talent.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good company but has lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative in Oakville, ON (Canada)
    Former Employee - Administrative in Oakville, ON (Canada)

    I worked at Tim Hortons full-time (more than 3 years)

    Pros

    friendly environment, free coffee and tea. Good benefits and employees. I loved my job and the time I was there.

    Cons

    long hours, salaries not competitive; long term executives and management run the business like their empire. If they decide they no longer like you... out the door you go.

    Advice to ManagementAdvice

    Respect your employees as you did in the past. You have lost your way

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Get Canadian experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Oakville, ON (Canada)
    Former Employee - Cashier in Oakville, ON (Canada)

    I worked at Tim Hortons part-time (more than an year)

    Pros

    this is good as a starting job for immigrants.

    Cons

    no room for growth so get experience and explore opportunities out there

    Advice to ManagementAdvice

    they always need people to work for them. easy to apply for

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Overall good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Front in Saint Catharines, ON (Canada)
    Current Employee - Store Front in Saint Catharines, ON (Canada)

    I have been working at Tim Hortons full-time (more than an year)

    Pros

    They work around your schedule if your in school or have young children

    Cons

    Very busy can be stressful at times

    Advice to ManagementAdvice

    Need to communicate better with staff on their opinions of operations

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good first job out of university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Representative in Oakville, ON (Canada)
    Current Employee - Operations Representative in Oakville, ON (Canada)

    I have been working at Tim Hortons full-time (more than an year)

    Pros

    Great step into the corporate world. Travel a lot, so if dating/starting a family - not the best role. Ideal for new grads in their 20's. The restaurant opening team is mostly in their 20's, but some are early 30's - so job can be a lot of fun when you are on the road opening stores. You get to do a variety of different things, in different departments, exposes you to a lot of the operations side of things but even more than that (research and development, HR, marketing, finance - depends on your individual career goals). I left having a fair bit on my resume for this role, enough to be able to cater resume to a variety of different areas (operations/project management style roles more-so though). Oh, and benefits were a huge pro to this company.

    Cons

    The company values homogeneity. It discourages originality or individuality which is completely out of touch with the outlook of the Gen Y employees that they hire for this role. Thus, the role has extremely high turnover with people staying 1-2 years, as I did.

    Advice to ManagementAdvice

    Bring the company into the 21st century by allowing maybe a woman or minority into a position of power, and MAYBE you'll get some cutting edge originality. Company seems too afraid to go into unknown areas and regularly goes with what it already has done.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Amazing Experience and Great Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Mississauga, ON (Canada)
    Current Employee - Cashier in Mississauga, ON (Canada)

    I have been working at Tim Hortons part-time (more than 3 years)

    Pros

    Loved working with wonderful people, had great management they gave great advice and understood hours or availability. Gave Days off and time off for School.

    Cons

    The salary could be better, sometimes it can get to busy, and can get some rude customers.

    Advice to ManagementAdvice

    Keep up the great work, but maybe start raising salaries because the workers are always working hard and it feels like we can be underpaid.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Markham, ON (Canada)
    Current Employee - Supervisor in Markham, ON (Canada)

    I have been working at Tim Hortons part-time

    Pros

    Nice people, not too stressful

    Cons

    Need lots of patience to handle rude customers

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good place to work but too much micro managing from owners and corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Hamilton, ON (Canada)
    Current Employee - Supervisor in Hamilton, ON (Canada)

    I have been working at Tim Hortons full-time (more than 5 years)

    Pros

    Flexible hours, great team environment depending on the store, making it right for the guest and seeing the gratitude afterwards.

    Cons

    More work for less money, depending what owner you work for. unrealistic goals set by corporate harder to achieve when they keep adding new products, owners come in once or twice a week for 1 hour to bring down their management staff without any kind of help from them, customers have gotten very rude and disrespectful lately and complain about the smallest things, like ketchup! people order huge amounts of stuff in drive thru and the person behind orders one thing.

    Advice to ManagementAdvice

    Get rid of interact, tim card and credit through drive thru, this has led people to think that they can order 50 dollars worth of food through drive thru on a busy day. Owners, help your staff out more often and see what they go through on a regular basis and show them great leadership through positive reinforcement. Stop adding new machines and processes so its easier for people to do their jobs. It may work in your testing facilities, but not all Tim Horton stores are the same.

    Neutral Outlook
    No opinion of CEO
  11.  

    Dissatisfied as a employer for personal reasons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tim Hortons - Store Front/Baker in Oshawa, ON (Canada)
    Former Employee - Tim Hortons - Store Front/Baker in Oshawa, ON (Canada)

    I worked at Tim Hortons full-time (more than 3 years)

    Pros

    create you own schedule as long as it fits owners needs

    Cons

    Owners and Managemet need to be screened they just suck

    Advice to ManagementAdvice

    Better screening of Owners or Franchisese

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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