Tim Hortons Reviews in United States

Updated August 21, 2014
Updated August 21, 2014
341 Reviews

3.2
341 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
89 Ratings

Review Highlights

Pros
  • Flexible hours, learning new skills, working with a diverse team (in 31 reviews)

  • Good job to learn how to urea a customer and help develop customer service skills (in 19 reviews)


Cons
  • Could be quite stressful at times, especially for a minimum wage job (in 18 reviews)

  • fast-paced environment , coffee culture (in 8 reviews)

More Highlights

57 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great job for high schoolers, but nothing to make a career out of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tim Hortons Team Member  in  Erie, PA
    Current Employee - Tim Hortons Team Member in Erie, PA

    I have been working at Tim Hortons part-time for less than a year

    Pros

    Free coffee, food discounts, and a positive atmosphere. Plenty of opportunity to improve problem solving and people skills. If you have a good crew you're generally going to have a good day at work. Management is friendly, patient, and helpful and owners are good too.

    Cons

    Pay Is just a hair over minimum wage and will likely stay there for younger workers. Lack of consistent management and major lack of communication. Can also be slow so prepare to clean. A lot.

    Advice to ManagementAdvice

    Communicate better, leaving notes isn't an effective tool. Also some supervisors are too lazy. When they don't do their job right it hurts everybody. When there is a task that only supervisors can do and we start our shift and it's not done it makes it really difficult to get things done

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Long hours, some difficult work, not enough money for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Front/Sandwich Counter  in  Centerville, OH
    Current Employee - Store Front/Sandwich Counter in Centerville, OH

    I have been working at Tim Hortons part-time for less than a year

    Pros

    Free donuts at the end of ever night yshift

    Cons

    working with customers to fix problems.

    Advice to ManagementAdvice

    pay more money too people who work an entire 9 hour shift with a lot of things to accomplish

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Tim Horton's on post - Excellent workplace and great management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker  in  Fort Knox, KY
    Former Employee - Baker in Fort Knox, KY

    I worked at Tim Hortons part-time for less than a year

    Pros

    Great management, good communication. Training was thorough and well timed. Night shift was good to work on your own.

    Cons

    Can't wear a watch or any jewelry. Schedule wasn't always posted the same time or day each week. Wish could be paid more per hour.

    Advice to ManagementAdvice

    Keep up the good work. Suggest better following how much is baked and left over each day to reduce waste.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Great High School Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier  in  Vandalia, OH
    Former Employee - Store Front/Cashier in Vandalia, OH

    I worked at Tim Hortons part-time for more than a year

    Pros

    Flexible hours, part time positions, convient locations, friendly customers, provide training

    Cons

    machines shut down a lot, some teamwork initiatives were ineffective

    Advice to ManagementAdvice

    Stay updated on status of machines and fix them promptly

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Pros

    We get tips... Off days when you want...that is really it...

    Cons

    No raise to females unless they're in a click with management or either has to be there for more that 2-3 yrs to even get a raise.

    Advice to ManagementAdvice

    Shows extreme favoritism.

    Doesn't Recommend
    Negative Outlook
  7.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tom Hortons - Store Front/Baker  in  Morgantown, WV
    Current Employee - Tom Hortons - Store Front/Baker in Morgantown, WV

    I have been working at Tim Hortons part-time for less than a year

    Pros

    Easy-going fun place to work. The kids who have problems haven't worked other places and can't compare.

    Cons

    Minimum wage job - is good for kids just starting out in the workforce, or older folks who just want a supplemental income, without stress.

    Advice to ManagementAdvice

    Management needs to be better at stocking supplies --and the product being produced - some of the "Bakers" are sending out donuts that look bad, and no one wants to buy an unappetizing donut - it just adds to waste - because I will toss them when I get in and can't fix them, and if I am not there to do that, I doubt they get sold.

  8.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tim Hortons Team Member  in  Buffalo, NY
    Current Employee - Tim Hortons Team Member in Buffalo, NY

    I have been working at Tim Hortons part-time for more than 3 years

    Pros

    good hours friendly people, nice boss

    Cons

    low pay, but not too bad.

    Advice to ManagementAdvice

    more time off

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Speechless!

    • Comp & Benefits
    Current Employee - Store Front/Crew Member  in  Clinton Township, MI
    Current Employee - Store Front/Crew Member in Clinton Township, MI

    I have been working at Tim Hortons part-time for less than a year

    Pros

    Free Food and Drinks
    Some of the Workers Are Friendly

    Cons

    Managers are unfriendly
    The owner seems like a hard person to deal with
    If you're new they basically treat you as if you are not there
    Improper training

    No opinion of CEO
  10.  

    Fast paced, ok place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Dunkirk, NY
    Former Employee - Team Member in Dunkirk, NY

    I worked at Tim Hortons full-time for more than a year

    Pros

    Fast paced, day goes by quickly
    Managed pretty well
    Good job for between semesters, busiest during summer time
    Possibility to get raises was there, unsure now with the new NYS minimum wage

    Cons

    Very fast, you have to be on your toes
    Can be stressful
    Some drama
    Lacks benefits
    Not much room to move forward

    Advice to ManagementAdvice

    Schedules done a bit sooner, improved in the last year I was there

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fast customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tim Hortons full-time

    Pros

    Hardworking team and fun place to work.

    Cons

    Fast food environment, customer service not personal.

    Recommends

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