Tim Hortons Reviews in United States

Updated September 25, 2014
Updated September 25, 2014
352 Reviews
3.2
352 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
91 Ratings

Review Highlights

Pros
  • Flexible hours, learning new skills, working with a diverse team (in 34 reviews)

  • Good job to learn how to urea a customer and help develop customer service skills (in 21 reviews)


Cons
  • When you are hired, the starting salary is minimum wage and the raises are at (in 19 reviews)

  • Need lots of patience to handle rude customers (in 10 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great start for someone looking to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  East Aurora, NY
    Current Employee - Team Member in East Aurora, NY

    I have been working at Tim Hortons part-time for more than a year

    Pros

    Fast paced environment means you're never bored on the job, which is definitely something I liked. Different rotating positions each time you come in with a constantly evolving environment. No grease as apposed to many fast food locations. Great customer service opportunities, while challenging sometimes.

    Cons

    Draining for 8 hour morning shifts. Rude customers often tear you down a bit, but because of the expectations of the company, you just need to take a chip off your shoulder. Sometimes they are more interested in profits than people.

    Advice to ManagementAdvice

    Put more workers on and treat your people better. More benefits and mandatory yearly reviews with potential raises.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Company to work for.

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Tim Hortons

    Pros

    The love people have and give to this company and always have.

    Cons

    All the news about Burger King and all the speculation. Need facts first before people guess what is happening.

    Advice to ManagementAdvice

    More communication on Burger King and what this means to all the employees and their future roles in the company.

  3.  

    Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Buffalo, NY
    Current Employee - Barista in Buffalo, NY

    I have been working at Tim Hortons full-time for more than a year

    Pros

    Good work atmosphere at tim hortons

    Cons

    Pay is not great at this store

    Advice to ManagementAdvice

    Treat workers fairly

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Listless people making coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member  in  Marysville, MI
    Former Employee - Crew Member in Marysville, MI

    I worked at Tim Hortons part-time for less than a year

    Pros

    You get a half off discount.

    Cons

    Owners were horrible, people walked out every day, the managers were driven to tears by owner every day... I couldn't take it. The window time is 6 seconds during peak hours, which is fine for just coffee but the food items that need preparation take a bit longer, so that should be taken into consideration. Other locations may be ok , but the stores in our area were horrible. I have never worked in such a sad place.... and I used to do hospice. I'm not kidding, it was that bad.

    Advice to ManagementAdvice

    Keep a better eye on your store owners!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    not what expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Buffalo, NY
    Current Employee - Assistant Manager in Buffalo, NY

    I have been working at Tim Hortons full-time for more than a year

    Pros

    If you like to wake up at 5 am.

    Cons

    very little advancement opportunity because corporate jobs are few and far between.

    Advice to ManagementAdvice

    Better pay for being on call 24/7

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great job for high schoolers, but nothing to make a career out of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tim Hortons Team Member  in  Erie, PA
    Current Employee - Tim Hortons Team Member in Erie, PA

    I have been working at Tim Hortons part-time for less than a year

    Pros

    Free coffee, food discounts, and a positive atmosphere. Plenty of opportunity to improve problem solving and people skills. If you have a good crew you're generally going to have a good day at work. Management is friendly, patient, and helpful and owners are good too.

    Cons

    Pay Is just a hair over minimum wage and will likely stay there for younger workers. Lack of consistent management and major lack of communication. Can also be slow so prepare to clean. A lot.

    Advice to ManagementAdvice

    Communicate better, leaving notes isn't an effective tool. Also some supervisors are too lazy. When they don't do their job right it hurts everybody. When there is a task that only supervisors can do and we start our shift and it's not done it makes it really difficult to get things done

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Long hours, some difficult work, not enough money for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Front/Sandwich Counter  in  Centerville, OH
    Current Employee - Store Front/Sandwich Counter in Centerville, OH

    I have been working at Tim Hortons part-time for less than a year

    Pros

    Free donuts at the end of ever night yshift

    Cons

    working with customers to fix problems.

    Advice to ManagementAdvice

    pay more money too people who work an entire 9 hour shift with a lot of things to accomplish

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Tim Horton's on post - Excellent workplace and great management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker  in  Fort Knox, KY
    Former Employee - Baker in Fort Knox, KY

    I worked at Tim Hortons part-time for less than a year

    Pros

    Great management, good communication. Training was thorough and well timed. Night shift was good to work on your own.

    Cons

    Can't wear a watch or any jewelry. Schedule wasn't always posted the same time or day each week. Wish could be paid more per hour.

    Advice to ManagementAdvice

    Keep up the good work. Suggest better following how much is baked and left over each day to reduce waste.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Great High School Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier  in  Vandalia, OH
    Former Employee - Store Front/Cashier in Vandalia, OH

    I worked at Tim Hortons part-time for more than a year

    Pros

    Flexible hours, part time positions, convient locations, friendly customers, provide training

    Cons

    machines shut down a lot, some teamwork initiatives were ineffective

    Advice to ManagementAdvice

    Stay updated on status of machines and fix them promptly

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tim Hortons

    Pros

    We get tips... Off days when you want...that is really it...

    Cons

    No raise to females unless they're in a click with management or either has to be there for more that 2-3 yrs to even get a raise.

    Advice to ManagementAdvice

    Shows extreme favoritism.

    Doesn't Recommend
    Negative Outlook

Tim Hortons Photos

fun!
interior corp

+ Add Photo

Worked for Tim Hortons? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.