Tim Hortons Reviews

Updated September 1, 2015
24 reviews filtered by
  • Vancouver, BC, Canada Area (Canada)
  • Any Job Title
  • Any Status
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
Tim Hortons President, Tim Hortons Elías Díaz Sesé
Elías Díaz Sesé
0 Ratings

Pros
  • Somewhat flexible hours, good staff (in 37 reviews)

  • Fast paced, day goes by quickly (in 27 reviews)

Cons
  • Minimum wage for very hard work (in 24 reviews)

  • low pay theatrics in staff rude customers (in 11 reviews)

More Pros and Cons

24 Employee Reviews

Sort: Popular Rating Date
  1. Far too fast paced and overwhelming.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Baker in North Vancouver, BC (Canada)
    Current Employee - Baker in North Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tim Hortons full-time (Less than a year)

    Pros

    -You can take home food that they say is expired but has really only been out for less than half a day. -Around the early afternoon it slows down a lot so you can relax and just clean up the area a bit.

    Cons

    -You're constantly on your feet and running around and I'm in pain constantly. My break is only 2 hours into the day and then I have to stand for 6 more. I work in the back so it's even more running around. -It's incredibly noisy and there's always ovens going off in your ears and it can get a bit overwhelming when you're trying to do something but 4 other things need to be done at the exact same time. -It's ridiculous fast paced and for the first 6 hours or so of my shift there's almost no time to cool down and get a hold of myself for a bit. -I'm still in training and the lady training me has no patience for me whenever I mix something up or ask a question she thinks is dumb and I'm constantly scared that she's going to hit me. -They're so meticulous about cleanliness (not that that's a bad thing) but when I'm washing my hands 20 times in 2 hours because I accidentally touched my clothes, it just ends up hurting me.

    Advice to Management

    Hire more people to work less hours unless that's what they really want. There's too much going on all the time, especially when you can't sit down at all. Chairs at least for the night bakers would be nice.


  2. Company's improvement and motivation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Surrey, BC (Canada)
    Current Employee - Sales Representative in Surrey, BC (Canada)
    Recommends
    Positive Outlook

    I have been working at Tim Hortons part-time (More than 3 years)

    Pros

    The atmosphere of the workplace is great, especially when working with awesome staffs and management.

    Cons

    It is very busy! Needed to work very fast but accurately.


  3. cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - High School, Culinary Association of Cuba in Surrey, BC (Canada)
    Current Employee - High School, Culinary Association of Cuba in Surrey, BC (Canada)
    Recommends
    Neutral Outlook

    I have been working at Tim Hortons part-time (Less than a year)

    Pros

    Personal development Improved Language (English) Win experience in Customer Service Field

    Cons

    The low wages Working hours It becomes routine

    Advice to Management

    Providing solutions to improve customer attention. Making the team work becomes fun and making the team work it fun and objective


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. store front cashier

    Former Employee - Store Front Cashier in Vancouver, BC (Canada)
    Former Employee - Store Front Cashier in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    Flexible, they gave money towards tuition if hours were maintained, fast paced, always busy, always worked around school schedules.

    Cons

    Poor management, not enough hours, minimum wage, no room for advancement, always paid out holiday pay on pay checks

    Advice to Management

    Hire less employees and give more hours, treat staff with respect, and allow more room for growth.


  6. Good for students but not glamorous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tutor in Burnaby, BC (Canada)
    Former Employee - Tutor in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons (More than 8 years)

    Pros

    Good for a student. It taught me how to work quickly and clean well and allowed for a flexible schedule. The donuts and coffee were free for us.

    Cons

    Very busy, hectic environment at my location. They paid minimum wage and asked us to work fairly hard in return.

    Advice to Management

    The flexible work schedule is great. I think that sometimes the quality of the customer service should be valued over the speed of the work. Pushing employees to get large meal orders out of a take out window in 30 seconds to a minute is bound to result in mistakes in the orders.


  7. Helpful (1)

    Started with high hopes ended with distaste

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Vancouver, BC (Canada)
    Current Employee - General Manager in Vancouver, BC (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Tim Hortons full-time (More than a year)

    Pros

    Not a whole lot really ... camaraderie of fellow managers that complain about the systems - being part of the charities and good will fostered in the community was pretty cool

    Cons

    Where to start ... the fact it is "big brother" constantly watching you, the factory/assembly line feel to hospitality - the all mighty dollar above all else - the lack of decent pay ....

    Advice to Management

    why bother - not like they will listen


  8. Reasonable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Front/Cashier in Vancouver, BC (Canada)
    Former Employee - Store Front/Cashier in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tim Hortons full-time (Less than a year)

    Pros

    - set hours (generally) - smell of baked goods - co-workers can be nice - routine job, uncomplicated

    Cons

    - customers can be rude - minimum wage

    Advice to Management

    - some more perks would be nice, but then again it's a fast food chain so....


  9. OK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Front Cashier in Vancouver, BC (Canada)
    Current Employee - Store Front Cashier in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    Ok if you're lucky to have decent managers/supervisors. Good first job/to gain experience. Also super flexible for giving me the days/holidays off I request!

    Cons

    They hire literally anyone-though most employees nice/hard working, some I just couldn't stand! Also too much stress on 'times' etc. - so speed would cause quality of service to be crap

    Advice to Management

    Understand we cannot get speed of service down under a certain point without quality of service suffering! This system is clearly not working...


  10. Fun at work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Victoria, BC (Canada)
    Current Employee - Supervisor in Victoria, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time (More than 3 years)

    Pros

    Met friends Learned a lot of valuable skills Easy to move up

    Cons

    Owners are cheap and don't get equipment fixed quickly Teenage drama

    Advice to Management

    Stop being so cheap and when something breaks or gets old, get it fixed so our job is easier!


  11. Tough to lean everything but was fine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Surrey, BC (Canada)
    Current Employee - Customer Services Representative in Surrey, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Tim Hortons part-time (More than a year)

    Pros

    50% off food and that's about it 50% off food and that's about it

    Cons

    Lots of things to learn, they expect you to be a very fast learner. Also, your co-workers can be tough on you.

    Advice to Management

    Be more patient



Showing 24 of 583 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.