Tim Hortons

www.timhortons.com
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Tim Hortons Reviews in Vancouver, BC

Updated November 20, 2014
Updated November 20, 2014
19 Reviews
3.1
19 Reviews
Rating Trends

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Approve of CEO
Tim Hortons Chairman and Interim CEO Paul D. House
Paul D. House
19 Ratings

Review Highlights

Pros
  • good job for high school students, flexible hours, lots of locations (in 37 reviews)

  • Fast paced environment means you're never bored on the job, which is definitely something I liked (in 27 reviews)


Cons
  • minimum wage, can be very demanding sometimes, lots of customer complaints (in 24 reviews)

  • Need lots of patience to handle rude customers (in 11 reviews)

More Highlights

19 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Started with high hopes ended with distaste

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Vancouver, BC (Canada)
    Current Employee - General Manager in Vancouver, BC (Canada)

    I have been working at Tim Hortons full-time (more than a year)

    Pros

    Not a whole lot really ... camaraderie of fellow managers that complain about the systems - being part of the charities and good will fostered in the community was pretty cool

    Cons

    Where to start ... the fact it is "big brother" constantly watching you, the factory/assembly line feel to hospitality - the all mighty dollar above all else - the lack of decent pay ....

    Advice to ManagementAdvice

    why bother - not like they will listen

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Reasonable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Front/Cashier in Vancouver, BC (Canada)
    Former Employee - Store Front/Cashier in Vancouver, BC (Canada)

    I worked at Tim Hortons full-time (less than a year)

    Pros

    - set hours (generally)
    - smell of baked goods
    - co-workers can be nice
    - routine job, uncomplicated

    Cons

    - customers can be rude
    - minimum wage

    Advice to ManagementAdvice

    - some more perks would be nice, but then again it's a fast food chain so....

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Front Cashier in Vancouver, BC (Canada)
    Current Employee - Store Front Cashier in Vancouver, BC (Canada)

    I have been working at Tim Hortons part-time (more than a year)

    Pros

    Ok if you're lucky to have decent managers/supervisors. Good first job/to gain experience. Also super flexible for giving me the days/holidays off I request!

    Cons

    They hire literally anyone-though most employees nice/hard working, some I just couldn't stand! Also too much stress on 'times' etc. - so speed would cause quality of service to be crap

    Advice to ManagementAdvice

    Understand we cannot get speed of service down under a certain point without quality of service suffering! This system is clearly not working...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun at work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Victoria, BC (Canada)
    Current Employee - Supervisor in Victoria, BC (Canada)

    I have been working at Tim Hortons full-time (more than 3 years)

    Pros

    Met friends
    Learned a lot of valuable skills
    Easy to move up

    Cons

    Owners are cheap and don't get equipment fixed quickly
    Teenage drama

    Advice to ManagementAdvice

    Stop being so cheap and when something breaks or gets old, get it fixed so our job is easier!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Tough to lean everything but was fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Services Representative in Surrey, BC (Canada)
    Current Employee - Customer Services Representative in Surrey, BC (Canada)

    I have been working at Tim Hortons part-time (more than a year)

    Pros

    50% off food and that's about it
    50% off food and that's about it

    Cons

    Lots of things to learn, they expect you to be a very fast learner. Also, your co-workers can be tough on you.

    Advice to ManagementAdvice

    Be more patient

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder in Richmond, BC (Canada)
    Former Employee - Keyholder in Richmond, BC (Canada)

    I worked at Tim Hortons full-time (more than 3 years)

    Pros

    Depends on which Franchise you work at. The one I worked for the staff was friendly and most definitely a team enviornment.
    Fun while I was younger.

    Cons

    Pay is lower than working in a restaurant doing the same type of work.
    No real career opportunities working at store locations other than staying within that store and becoming a supervisor/manager
    Uniforms are just plain ugly

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Decent starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Langley, BC (Canada)
    Former Employee - Anonymous Employee in Langley, BC (Canada)

    I worked at Tim Hortons part-time (less than a year)

    Pros

    They're a good company to work for if you're just starting work (i.e. After school job) Good colleagues, fast paced, physically active. You get to meet a lot of different & interesting people.

    Cons

    Ineffectual management from the franchise owner. Disorganized & poor planning skills, so we were always running out of stock. Would have been better if owner had delegated more responsibilities to some of the senior employees, cuz those women were amazing! The company itself is not bad to work for...

    Advice to ManagementAdvice

    Be more selective about who you sell the franchises to. Some people were just not meant to be in charge, no matter how much money they paid in.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Flexible Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Surrey, BC (Canada)
    Current Employee - Team Member in Surrey, BC (Canada)

    I have been working at Tim Hortons full-time (more than a year)

    Pros

    It's really flexible company, good hours, partially good management, and a good experience for beginners

    Cons

    No opportunities for advancement, fluctuation of pay, no raise , and not enough training

    Advice to ManagementAdvice

    Store needs improvement in handling their "workers".

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    An OK work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Worker in Vancouver, BC (Canada)
    Former Employee - Student Worker in Vancouver, BC (Canada)

    I worked at Tim Hortons part-time

    Pros

    Easy job, good manager, clear scheduling,

    Cons

    Can be very busy some times, tedious work

    Recommends
    Neutral Outlook
  11. 1 person found this helpful  

    Fun and culturally diverse workplace! Funny Coworkers make a difference to your day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Front Position in Richmond, BC (Canada)
    Current Employee - Store Front Position in Richmond, BC (Canada)

    I have been working at Tim Hortons part-time (more than a year)

    Pros

    Close working atmosphere with other coworkers. Flexible and accomodating shifts.
    At my location, everyone gets along. Coworkers spend time with eachother outside of the workplace and there are always new stories with our returning customers. I am lucky to work at a good location, coworkers are friendly, usually good customers and good management.
    Business is good, its always busy so time goes fast and there is always something to do. To me it is a pleasure to be part of the staff because I like to stay engaged with customers all the time and keep in touch with the other employees around me.
    Since I have worked there for 2 years, I understand what customers want and I know whats going on in their minds and communicate and we work cohesivelly as a Timmy Family.

    Cons

    The only downsides I could think of if you are a Baker who works in the back, you have to experience cold freezing temperatures while staging the baked goods from the freezer. It is freezing even when you wear your winter jacket. Bakers sometimes do not have the time to get breaks, because Tim Hortons is usually always busy that the baked goods on muffin/donut/cookie racks run out pretty fast. This is very stressful which causes the baker to make many baked goods at once, trying to multi-task working in the back alone that they hardly get time to take a break. Bakers have a choice to have a break but most of the time they are dedicated to their tasks and chose not to take one because they do not want to fall behind.
    If you work in the back and not in store front is the only stressful part I could think of.
    Anyways, I think this is a great for anybody to start their first job and to meet customers, make friends with coworkers.

    Advice to ManagementAdvice

    Management could scheduele several bakers during the same shift to reduce stress for busy periods and allow break time and job rotations for employees.
    Bakers have strange shifts and sometimes start 4AM in the morning that they must dedicate to alter in their lifestyle, so they deserve a little rest here and there.

    Recommends
    Positive Outlook
    Approves of CEO

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