Timberland Reviews

Updated April 13, 2015
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3.2
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Timberland Vice President, VF Corporation and Group President, Outdoor & Action Sports Americas Steve Rendle
Steve Rendle
15 Ratings

Employee Reviews

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  1. Pays less, work double, zero growth, management rotten till the core.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fashion Consultant in Pune (India)
    Former Employee - Fashion Consultant in Pune (India)

    I worked at Timberland full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Weekday offs(If u like it)

    Cons

    Management is rotten till the core, zero work-life balance, no planning ahead or scheduling of shifts, offs,leaves etc. causing disruptive work-life balance.Very favouring or partial behaviour of first and second level management.
    Management is self-centered, employee's benefits put last on the priority list!
    Very low yearly appraisal, no promotion, make you work total of 54 hours per week (6 days) with 1 week off-I personally think it's ILLEGAL!
    Labour law violation-hope they look into it & take some strict action!

    Advice to Management

    All the good employees have left & still will be leaving, major change needed in the low level management, high level manage should look into the actual situation of staff, personally, should not only focus on sales and target, but also the difficulties & burden faced by the lower level employees.

  2. Sales Assistant/Keyholder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Doncaster, England (UK)
    Former Employee - Sales Associate in Doncaster, England (UK)

    I worked at Timberland full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good established brand with good initial training

    Cons

    My store (now closed) was a franchise so it was run differently to a typical Timberland store which did not work in it's favour nor do the brand any justice.

    Many employment laws were broken including rules relating to working conditions/working hours.
    Managers attitude toward customer service was nonexistent (Sometimes escalated to swearing at customers if they had a complaint) probably due to the managers only having experience working within individual retailers,
    Had no concrete policies in place regarding returns/refunds/etc,
    Managers told us to offer an ordering service to customers when no specific ordering system was in place which meant that customers were waiting for weeks for items which actually only came in by chance,
    Our till was broken for weeks so we had to supply paper receipts which were invalid at other stores so customers weren't able to return items elsewhere,
    Due to a broken till system we also had to use a calculator to work out total amounts/discounts etc which left massive opportunity for mistakes which often happened,
    Managers told us during the Christmas period that refunds/exchanges were available up until the 10th Jan then went back on their word so we had to refuse refunds/exchanges to customers we had previously confirmed that this was perfectly fine which resulted in many irate customers and further complaints.

    Advice to Management

    Don't open a franchise for a brand that you aren't ready for. Horrific experience but working within a store that is ran properly would probably have made it much better.

  3. Bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Specialist in Stratham, NH
    Former Employee - Senior Customer Service Specialist in Stratham, NH

    I worked at Timberland full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great product, benefits, awesome co-workers, many great experiences.

    Cons

    Due to sale of company much downsizing and policy changes that has impacted the overall culture.

    Advice to Management

    Stop looking at the dollar value and look to the value of the employees. The longevity of the employees should prove that they are what made the company what it is today. It was more than the dollars that made us stay for the length of time but the desire to build the brand. We really cared.

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  5. I giant waste of time and effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)

    I worked at Timberland full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people, the people absolutely made it for me, they became a second family to me. To be honest these wonderful (but crazy people who have stayed there so long) are the only reason I have been able to stand it there for so long. I hope they escape someday...

    Cons

    Minimum wage for an often tiresome, chaotic and stressful working environment/job. (Either first or second best money making store in Europe often consistently).
    Consistently asked for more for less or nothing at all.
    Management could be disorganized/lazy/moronic in their decision making and often on the shop floor for no more than 45 minutes max in a full day.
    Ever since VF have owned the company it has gone downhill: Less holiday time, discount is now only 20% and there are no signs of considering the ones who are actually making the money lower down the food chain.
    Promises of change never kept.

    Advice to Management

    To the ones who worked at my store, listen to the sales assistants they are the most involved in the moneymaking aspects of the business and communication needs to desperately improve. Don't make promises you cannot keep. E.g pay rises and opportunities for positions and development.

    To the management above them who I consider the biggest set of monkeys I have ever heard about and have unfortunately met, you need to come down off of your high horses, work in one of the busiest stores in Europe and seriously ask yourselves: would I ever do this for minimum wage for 40 hours a week? As far as I know they only care for the digits they get emailed at the end of the day for how well we had done compared to how many customers had entered the store. I trully hope I never have to involve myself in such a stingy non-cooperative company such as VF again.

    The Swartz family should never have handed their brand over to that addled bohemoth I know as VF.

    There is a good chance no one from head office or anyone in management under Timberland will read this, but for god sake you've got to listen to the people you work with and strive for change, otherwise people are simply not going to work for you or want to work for you. Please change for the better.

  6. At That Location, There where

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Timberland

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Payed every week
    fun environment

    Cons

    Mangers Suck
    more hours needed

    Advice to Management

    Keep Family problems out of the work place

  7. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Ellesmere Port, England (UK)
    Former Employee - Sales Associate in Ellesmere Port, England (UK)

    I worked at Timberland part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly staff who are easy to get along with on a personal level but not business wise, made some great friends

    Cons

    After having started a new job i realize how bad of company this is in regards to staff treatment. Managers do not care about staff who are part time only full time workers were treated with respect and consideration, Guilt tripping in regards to taking holidays and made to feel bad for requesting holidays and after a former colleague booked a holiday 3 months in advance he was forced to leave the company as the area manager quoted to him 'if you don't work it, you know where the door is' i found this completely inappropriate and completely unfair as he was a hard worker . . They do not work around other commitments such as college/university having agreed to do so in interviews and would work you into the ground given the opportunity. It was discussed with many different store workers that the area manager was rude, smug and definitely did not have staffs best interests in mind. Overall i would never work for this company again and all staff who i worked with felt the same had they not money commitments and while i worked there 3 people walked out of this job and 6 people quit in the short time i was there and one lady only lasted one day.

    Advice to Management

    To take in to consideration what kind of people you are employing to run your shops as much of what takes place goes against numerous HR Regulations and fair treatment to staff.

  8. Good, very informative and a lot of technical information

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fashion Consultant in Pune (India)
    Former Employee - Fashion Consultant in Pune (India)

    I worked at Timberland full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good, technical, technology, winter wear, new fashion merchandise, accessories, shoes, very nice store layout in India.

    Cons

    under reliance in India,

    Advice to Management

    Indian market: no marketing done, market potential can improve if marketed well. NO PR done, price bracket too high for the Indian Market. Target audience not justified in India. Targeting premium customer is not the way to go about for timberland. Timberland caters to different social catogeries depending on what intent the product is being purchased for

  9. Helpful (2)

    Four years experience with Timberland, read my review!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Woodbury, NY
    Former Employee - Sales Associate in Woodbury, NY

    I worked at Timberland

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great discount. You are taught everything and it is an easy job to start at. After about two weeks, I knew exactly what I had to do every time. A lot of regular customers so sometimes they begin to recognize you, feels good belonging. Also the fellow sales associates are very cool, made some life long friends working at the company. Casual and relaxed dress code, for stock you can even wear sweats/basketball shorts. I never needed to use them so im not exactly sure, but my fellow employees told me the benefits were great for part timers. Very easy to get requested time off. Very environmentally friendly.

    Cons

    I am not a fan of the company and would not recommend working with them. Was an employee for four years straight at two different locations and never got a promotion. Raises are one time a year, and if you get $0.20, that is very good. I remember people getting as low as $0.08, basically a slap in the face more than a reward. Basically, the stores have very poor management. The managers are very lazy and abuse their title. They will be doing nothing, and still ask the associate to go get a shoe or do some other very simple task they could easily do. Also, some stores do not allow their part time employees to handle cash at the register. This was also a slap in the face to me, for as a 20 year old college student who had been employed for years at the time, I felt i was more than qualified to handle cash. However, I was not. This also gave managers another excuse to be lazy as one would stay at the register at all times. Even if there were no customers, a manager would continue to sit at the register just doing nothing. Also, there was one security guard. When he would take an hour lunch, someone would have to stand at the front to greet and watch for theft in that area. More times than half, a manager would take this position. If only management can handle cash, and must supervise and MANAGE the store, why would they bound themselves to just the guard's spot in the front? Because they were very lazy. These are just two examples, but basically the managers were very lazy and would ask every employee to do even the smallest task (a 30 second task sometimes) before doing it themselves. Also, there is no room for growth as bad as the management was. I was an employee for two years, then transferred and was an employee for one year. While employed, a manager quit. I was very trusted and respected, and was basically running the stock room. It was q4 and we were short a manager, yet i NOR anyone else was promoted. Instead, the head manager decided to work the entire q4 short one manager, sometimes scheduling other mangers for open-close shifts right off the bat, and then hired a completely new manager from outside after q4. The list goes on and on, but as you can see, very poor management. Also, the stock room was often neglected. After a while I was basically the "stock lead". On my days off, nobody would work the stock room. The shipment would literally sit there untouched. Instead of having another person process it, it just waited till my next shift. So another con is the stock room is often very annoyed, and if you are responsible for stock the work load gets very heavy and you are still nott given assistance. Yet, although they knew I had 3 days of stock work to do sometimes, they would schedule me for short shifts like 11-4. So i would have to do 3 days work in half of a shift. Another flaw, lack of hours. During q4 you can get all the hours you want. After that, not a chance. The maximum amount of hours you will receive a week is 25, and thats usually the best employee or two as most part timers get 12-20. Some as low as less than 10 consistently. No raises, no growth, very poor management, and a large lack of hours. Strongly recommend finding employment elsewhere unless you are in high school and this is your first job as it is fun at first until you realize you deserve more.

    Advice to Management

    Stop being lazy. You guys are managers - lead by example and show us how its done. Do not use your title to be able to stand around and have the employees be your minions. Also, give some people a chance. Ive seen people work at stores literally from OPENING DAY for two years straight and get nothing but a twenty cent raise. Ive also seen people work this same amount of time and get beat to a management position by someone never employed by timberland. Basically, management has to start actually doing their job and using common sense.

  10. Reasonably good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Stratham, NH
    Former Employee - Anonymous Employee in Stratham, NH

    I worked at Timberland full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic team of intelligent, thoughtful people

    Cons

    Not at teams are created (or treated) equally; was sold on work-life balance, which didn't exist in my role

    Advice to Management

    Level the playing field

  11. Good place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Developer in Stratham, NH
    Former Employee - IT Developer in Stratham, NH

    I worked at Timberland

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good place, nice offices, great discounts.

    Cons

    Limited advancement opportunities. Many senior managers unapproachable or disinterested.

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