Time Customer Service

  www.custserv.com
  www.custserv.com

Time Customer Service Reviews

Updated December 8, 2014
Updated December 8, 2014
16 Reviews
3.0
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tim Adams
5 Ratings

Employee Reviews

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  1.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Customer Service

    Pros

    Nurturing environment, co-workers are wonderful and flexible schedule.

    Cons

    I enjoy a dynamic environment with a lot of interaction and new tasks. This is a great job for someone who enjoys a 9-5 job without take home work.

  2.  

    Good benefits, awesome perks, good company overall but unprofessional management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Customer Service full-time (more than 3 years)

    Pros

    TCS has good benefits but could improve their hourly pay and raises. They no longer give cost of living raises and don't even give .25 raises. There are sometimes room for advancement to move to different positions.

    Cons

    Majority of the supervisors show favortism and there is a manager there named Ralph that does nothing but gossip and talk bad and down to majority of people in the workplace. Some of the supervisors treat employees as if they are trash. They also overwork people as if they have no life.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Technology from the '70's and pay to match.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor/Manager in Tampa, FL
    Current Employee - Supervisor/Manager in Tampa, FL

    I have been working at Time Customer Service full-time (more than 10 years)

    Pros

    you get your own desk and phone.

    Cons

    everyone is completely overworked. Upper management doesn't see it though. Voluntary layoffs past two years and all the work left was 'absorbed' by those left here. High stress, low pay.

    Advice to ManagementAdvice

    Start paying people competitive salaries. You say they are comparable to others in the area. If you truly believe this, then you are out of touch with reality more than we know. Stop asking for suggestions on improvement and then doing nothing. Look around and see how stressed everyone currently is.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    very stable company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Time Customer Service full-time (more than 10 years)

    Pros

    The benefits are good, the company has been very stable over the past quarter century. the annual bonus system is opaque but has been reliable.

    Cons

    Many workers have done the exact same work the exact same way for over a decade . Opportunities for promotion or professional growth are next to nonexistent. Workers are just numbers.

    Advice to ManagementAdvice

    Please be less opaque to the rank and file. There are a lot of brains inside the enterprise that are withering on the vine. Being a very stable workplace has a down side too

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Stuck in another era

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Customer Service full-time (more than 10 years)

    Pros

    Low expectations. If you are stupid and lazy it's a great place to coast. They never fire for non-performance. everyone gets' the same annual PIP bonus no matter how poorly their performance

    Cons

    Slimy backstabbing management that isn't held accountable for their lack of results. Most are just killing time until retirement.
    The average raise this year didn't make up for the 2% cut in the 401K match. No pension either. Raises? maybe every other year. Not enough to keep up with inflation.
    Work in IT? You'll be training your Indian replacement

    Advice to ManagementAdvice

    Take a package now. You've held the company back for long enough

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great benefits, average to above average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Customer Service full-time (more than 10 years)

    Pros

    Company is very consistent in its practices and treats employees fairly. Many employees including myself have been at TCS for more than 10 years.

    Cons

    Not an easy commute from Pinellas county. TCS is in a tough industry, so there hasn't been a lot of promotions in the past 5 to 10 years.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Once a good company, now no raises(4 yrs. and counting), no opportunities, disappearing benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Customer Service full-time (more than 10 years)

    Pros

    The office has air conditioning. We get to pay for the holiday luncheon.

    Cons

    Uninspired management and few opportunities to advance and pay stagnation. Take-aways on all fronts to improve Time Incs.' bottom line, and plenty of pressure to give to United Way which is good, cause we may need their services.

    Advice to ManagementAdvice

    pointless stating what should be obvious

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Customer Service

    Pros

    There are many oppoutunities to learn and grow with the company however the compensation does not compensate for the amount of work that needs to be done.

    Cons

    This company does not provide enough compensation to its employess to equal out to the amount of work that they require one person to do.

  10.  

    solid company with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Customer Service (more than 10 years)

    Pros

    The folks here are great, work very well together. Great opportunities for advancement and learning new skills.

    Cons

    some areas could use more standardized training

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Laaaaaid back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Time Customer Service full-time (more than 8 years)

    Pros

    Insurance PPO options seem decent. 401k match up to 6% of salary.

    Cons

    Frequent compensation freezes to due to challenged magazine publishing environment. Moving work to India. Lay offs. Time Inc. is selling almost all of their titles to Meredith. Goal of President to control costs, in part through keeping compensation below the 40th percentile for comparable positions in the area.

    Recommends
    Negative Outlook

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