Time Customer Service

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Time Customer Service Reviews

Updated August 8, 2014
Updated August 8, 2014
13 Reviews

3.0
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tim Adams
5 Ratings

Employee Reviews

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  1.  

    Great benefits, average to above average pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Company is very consistent in its practices and treats employees fairly. Many employees including myself have been at TCS for more than 10 years.

    Cons

    Not an easy commute from Pinellas county. TCS is in a tough industry, so there hasn't been a lot of promotions in the past 5 to 10 years.

    Recommends
    Approves of CEO
  2.  

    Technology from the '70's and pay to match.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor/Manager  in  Tampa, FL
    Current Employee - Supervisor/Manager in Tampa, FL

    Pros

    you get your own desk and phone.

    Cons

    everyone is completely overworked. Upper management doesn't see it though. Voluntary layoffs past two years and all the work left was 'absorbed' by those left here. High stress, low pay.

    Advice to ManagementAdvice

    Start paying people competitive salaries. You say they are comparable to others in the area. If you truly believe this, then you are out of touch with reality more than we know. Stop asking for suggestions on improvement and then doing nothing. Look around and see how stressed everyone currently is.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    very stable company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    Pros

    The benefits are good, the company has been very stable over the past quarter century. the annual bonus system is opaque but has been reliable.

    Cons

    Many workers have done the exact same work the exact same way for over a decade . Opportunities for promotion or professional growth are next to nonexistent. Workers are just numbers.

    Advice to ManagementAdvice

    Please be less opaque to the rank and file. There are a lot of brains inside the enterprise that are withering on the vine. Being a very stable workplace has a down side too

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Stuck in another era

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Low expectations. If you are stupid and lazy it's a great place to coast. They never fire for non-performance. everyone gets' the same annual PIP bonus no matter how poorly their performance

    Cons

    Slimy backstabbing management that isn't held accountable for their lack of results. Most are just killing time until retirement.
    The average raise this year didn't make up for the 2% cut in the 401K match. No pension either. Raises? maybe every other year. Not enough to keep up with inflation.
    Work in IT? You'll be training your Indian replacement

    Advice to ManagementAdvice

    Take a package now. You've held the company back for long enough

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Once a good company, now no raises(4 yrs. and counting), no opportunities, disappearing benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The office has air conditioning. We get to pay for the holiday luncheon.

    Cons

    Uninspired management and few opportunities to advance and pay stagnation. Take-aways on all fronts to improve Time Incs.' bottom line, and plenty of pressure to give to United Way which is good, cause we may need their services.

    Advice to ManagementAdvice

    pointless stating what should be obvious

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are many oppoutunities to learn and grow with the company however the compensation does not compensate for the amount of work that needs to be done.

    Cons

    This company does not provide enough compensation to its employess to equal out to the amount of work that they require one person to do.

  8.  

    solid company with great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The folks here are great, work very well together. Great opportunities for advancement and learning new skills.

    Cons

    some areas could use more standardized training

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Laaaaaid back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    Pros

    Insurance PPO options seem decent. 401k match up to 6% of salary.

    Cons

    Frequent compensation freezes to due to challenged magazine publishing environment. Moving work to India. Lay offs. Time Inc. is selling almost all of their titles to Meredith. Goal of President to control costs, in part through keeping compensation below the 40th percentile for comparable positions in the area.

    Recommends
    Negative Outlook
  10. 1 person found this helpful  

    Management is tired and unflexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Mail Planner  in  Tampa, FL
    Former Employee - Direct Mail Planner in Tampa, FL

    Pros

    Nice group of people to work with, overall. Nice benefits package.

    Cons

    Management is tired and set in their ways. Completely non-flexible to changes in technology and unrelenting in how they "have always done things". Management distances themselves from hourly employees and will terminate employees at a whim.

    Advice to ManagementAdvice

    Upper management needs to figure out how to be respectful to their employees and when given suggestions on how to improve processes, figure out how to implement them. Company meetings are a waste of time when suggestions for improvement are not taken into consideration. Ever. Management talks a nice game, but when push comes to shove, things are done how they always were. This is in regards to TCS management on Queen Palm Drive and is not reflective of the office on 50th.

    Doesn't Recommend
    Negative Outlook
  11.  

    rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor  in  Tampa, FL
    Former Employee - Supervisor in Tampa, FL

    Pros

    benefits were extremely good and 401k had a nice match

    Cons

    budget cuts created less money for raises

    Recommends

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