Time Warner Cable Reviews in Kansas City, MO Area

Pros

Free cable and company car. They have some the newest technology and do try to stay ahead of the curve.

Cons

Management was not in tune to what was needed to be to advance projects in a positive manner. Not every employee was treated equal.

Advice to Senior Management

You cannot allow the same careless choices and decisions made by middle management to continue without addresses the situation promptly.

Pros

free cable (which seems to be dwindling) benefits are o.k. I like going to different houses every day and meeting new people

Cons

installers are forced to work in service but not get paid for it, are way underpaid, and are always lectured about our corporate "numbers" being below average when most of those stats are out of our control. supervisors will not stand up for you. we are given way too many jobs in a day. No chance of getting promoted at all. You have to be buddies with someone to get anything. Its embarrassing to go to an install and all you have is old beat up cable boxes and modems to give to the customer.

Advice to Senior Management

Admit there is a problem. Do the installation sups even know how to do our job? Do you honestly think we are getting paid enough?

Pros

The benefits are really good.

Cons

This is the most dysfunctional organization I have ever worked for. Stay away from this AE position.

Time Warner Cable is a residential TV company trying to become a full telecommunications company. They are doing a very poor job of it. Their network currently can only serve about 15% of the KC market. This means the vast majority of your deals will require major construction to build to the customer. Unfortunately all these deals have to approved by finance and its business model and most will not be approved by finance.

If you enjoy going out and prospecting for clients, selling them on your services, and then telling them I’m sorry but we can’t do business because finance will not approve the business model, this job is for you.

The company has no idea who they can service and who they can’t. The AE has to request a site survey for every prospect which can take days to get an answer.

Pros

Free cable, Good benefits, other discounts

Cons

No job advancement opportunities
Very stressful environment
Most the worst and violent customers you will ever encounter

Advice to Senior Management

Please allow reps to transfer directly to a supervisor when a customer is cursing at you. This is verbal abuse

Pros

Pay is pretty good for answering the phone and speaking with the general public.

Cons

There are no oppurtunities to advance in this small corporate office.

Advice to Senior Management

Try to improve the business culture by telling employees that you value their efforts.

Pros

Benefits are great. Most people are also great but constant changes to the network are affecting network performance. Our customers suffer these "changes" for the better but the lack of planning is easily visable.

Cons

Management not being on the same page as their own employees. The opportunity to advance within the company is always talked about but openings always go to outside candidates.

Advice to Senior Management

Before policies are put into place please step into the shoes of the people it will affect.

Pros

It has an OK team atmosphere. The dirett people that you work with are generally compitent. They do have great benifits, although that could change with the recent split from Time Warner. The next year shoudl be interesting.

Cons

Definatally a good ol boys club. It is difficult to advance without many years of service. IF you put in the time you may move up. 24/7 Expectations due to the service nature of the industry, don't expect to get a M-F 9-5 job without 10-15 years in. You have to work to be noticed by anyone other than your department.

Advice to Senior Management

Pay attention to your younger achievers. Create a mentoring program to get them involved. You will be seeing massive tournover and retirement in the next 10 years, be prepared to fill that internally.