Time Warner Cable Reviews

Pros

Decent salary and benefits, for the work.

Cons

Wouldn't describe everyone as terribly friendly...

Advice to Senior Management

Nothing at the moment

Pros

The company offers a good benefits package, which includes medical, cable, telephone, and data discounts. The company offers a decent amount of time off or PTO as well.

Cons

On of the cons of using the PTO is that you receive an occurence for calling off sick, or other unplanned events.

Advice to Senior Management

Ensure that the compensation package is competitive, and promote career advancement opportunities for all employees. Focus on retaining the best and the brightest.

Pros

We built a very supportive and empowered group from front line phone and techs through the design engineers. EVERYONE said we were a family and, to this day, take care of each other.

Cons

we were a small pawn in a big game and, if NYC would have listened, we could have dominated a large part of FL. Management team was itching to take over a poorly run part of Comcast and grow it into the dominant telecom provider.

Advice to Senior Management

Check your teams, rather than the spreadsheet, when making swap decisions. Polished diamonds are few and far between and we were tossed in with several lumps of coal.

Pros

lots of upward mobility if you choose to pursue upper management

Cons

low base saleries and high attrition within the sales and operations departments

Advice to Senior Management

increase base salaries by 30% for individuals with proven track records

Pros

This is the only company that actually pays out the bonuses it talks about during the hiring process. On average, 10-25% yearly bonus of base salary depending on the position.

Cons

Work-life balance is so off balance, it's ridiculous. 20% of the people do all the work. Management all the way up to executive management is terribly in-bred. Those that have been there since the good old days of Roadrunner are still there, floating just under the radar, collecting their bonuses. They are not willing to sacrifice years of relationships to really take the company in new directions. Relationships overrule doing the right thing every single time.

Advice to Senior Management

Learn to communicate. What you're doing is not communication.

Pros

A somewhat open scheduling system with work given your area.

Cons

Huge micro-managing, that eats into personal life.

Pros

Training is very good. Benefits are extremely good. Pay is decent. There are opportunities to move up for the most part.

Cons

Management doesn't really care about you. They are more interested on the numbers you put out. Numbers are not people, but they find that hard to distinguish.

Advice to Senior Management

Listen to your employees. Remember that they are real people. Treat them with respect and do not try to optimize every single aspect of their work. They will be productive if you treat them well. The harder you work them, the less they want to work.

Pros

Training is useful
Free Services
Free Gym

Cons

Sales
Shifts right after training
short breaks

Advice to Senior Management

The only two major problems that I had with working here is that the work hours and days off can be pretty discouraging. Pay is whatever but the sales dont really provide any incentive. The break times seem short because of the extended time it takes to make it to the break room/front door/back door, but that is minor. Overall I am not sure what type of person would enjoy this job, but it sure wasnt for me.

Pros

Professional work environment, well respected company, competitive pay structure, nice equipment, break rooms, hardworking employees, great benefits, typical of most major corporations.

Cons

The over use of speadsheets and metrics disable the management from using human interaction with employees to put in place a feedback system to improve processes. Everything is by the numbers and ignores the human side of the employee.

Advice to Senior Management

Remember; the people are the company, they are not just numbers on a spreadsheet. The equipment is useless without the people to run it. Use metrics for no more than 50% of managing, use more people skills and value the human element.

Pros

Great people - nice, mostly smart, hard working.
Very interesting work - trying to evolve how media is consumed.

Cons

Company does not seem focused or concerned with developing and growing its employees.

Advice to Senior Management

More crystal clear prioritization and focus.