Time Warner Cable

  www.timewarnercable.com
  www.timewarnercable.com

Time Warner Cable Reviews

Updated December 16, 2014
Updated December 16, 2014
1,383 Reviews
3.2
1,383 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
164 Ratings

Review Highlights

Pros
  • they really care about their employees great benefits co paid 401k and stock options (in 216 reviews)

  • Many avenues for advancement if you are competent, good benefits (in 145 reviews)


Cons
  • Cant move forward: not much growth opportunity once you are employed in the call center (in 53 reviews)

  • Upper management doesn't care about how they impact the customer or employees (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Direct Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Dallas, TX
    Current Employee - Direct Sales Representative in Dallas, TX

    I have been working at Time Warner Cable full-time (more than an year)

    Pros

    You have a lot more free time on your hand.

    Cons

    They give you $ 150 for gas but it's not enough.

    Advice to ManagementAdvice

    Please don't tell your sales reps they are not doing good when they exceed their goal

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It was great working with them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in New York, NY
    Current Employee - Technician in New York, NY

    I have been working at Time Warner Cable

    Pros

    My Co workers. Free cable. Place to grow. The learning experience

    Cons

    None. It pretty much you got put work in

    Advice to ManagementAdvice

    Give more pay

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable

    Pros

    The benifits are good. Supervisors are helpful.

    Cons

    Changes in the last few months

    Recommends
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    TWC has been a great company to work for in my 7+ years working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Los Angeles, CA
    Current Employee - Sales Engineer in Los Angeles, CA

    I have been working at Time Warner Cable full-time (more than 8 years)

    Pros

    Great benefits! A lot of room for growth and several departments to move to and grow within.

    Cons

    Lower salary than everage compared to the industry

    Advice to ManagementAdvice

    Focus on skill set and contribution for promotions/advancements.

    Recommends
    Positive Outlook
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable

    Pros

    Great benefits/ Flexible. Room for growth. Enjoy over all culture of company and its innovation.

    Cons

    Long hours. Compensation changes. Redundant daily tracking reports and software. Internal sales policies and procedures cloudy....result in some unethical behavior with sales reps.

    Advice to ManagementAdvice

    More programs for career advancements

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    5 Star Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSP II in North Canton, OH
    Current Employee - CSP II in North Canton, OH

    I have been working at Time Warner Cable full-time (more than an year)

    Pros

    Strong leadership, ability to advance, commission, excellent benefits, cable/internet/phone included with employment.

    Cons

    No noted cons at this time.

    Advice to ManagementAdvice

    No noted advice at this time.

    Recommends
    Positive Outlook
  8.  

    Great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable as a contractor

    Pros

    Excellent work/life balance, great environment.

    Cons

    My position there was on a contract basis that was on a limited term, wish it would have gone longer or direct.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Working for a utility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Akron, OH
    Former Employee - Programmer in Akron, OH

    I worked at Time Warner Cable (more than 5 years)

    Pros

    stable job, free cable, good benefits

    Cons

    confusing corporate direction with constant reorganizations

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable

    Pros

    Meeting new people is awesome, great pay easy job

    Cons

    Stay out late sometimes

    Advice to ManagementAdvice

    Keep up good work

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It was great

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kettering, OH
    Former Employee - Customer Service Representative in Kettering, OH

    I worked at Time Warner Cable full-time (more than an year)

    Pros

    They change their policies often so sometimes it is difficult to keep up with but it was a fun and challenging environment. They do several promotions in house for agents with different networks and also customer service blitzes that keep morale up.

    Cons

    There is sometimes a lack of communication and to few people answering questions and correct information can be difficult to locate. They systems used are numerous and often one program can only do one thing.

    Advice to ManagementAdvice

    That training can be focused more on product knowledge to assist with troubleshooting, and billing.

    Recommends
    Neutral Outlook
    Approves of CEO

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