Time Warner Cable

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Time Warner Cable Reviews

Updated August 18, 2014
Updated August 18, 2014
1,257 Reviews

3.1
1,257 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
81 Ratings

Review Highlights

Pros
  • Great benefits awesome hours and chances for promotions from within (in 174 reviews)

  • Many avenues for advancement if you are competent, good benefits (in 128 reviews)


Cons
  • Cant move forward: not much growth opportunity once you are employed in the call center (in 49 reviews)

  • Upper management doesn't care about how they impact the customer or employees (in 43 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I like the environment, and the people I work with are very good people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Evansville, IN
    Current Employee - Service Technician in Evansville, IN

    Pros

    The hours, plus the actual jobs, I do.

    Cons

    Wearing of the steel toe boots

    Advice to ManagementAdvice

    Change nothing

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    Pros

    The floor is great, didn't want to leave this position at all. Had a great time with the customers and the celebs that I would speak with on the floor.

    Cons

    The scorecard works against you from time to time. And this is a CSR position, but you are pushed to make sales on every call.

    Advice to ManagementAdvice

    None really

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Work Environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay is alright for intern position

    Cons

    Not much development in skills

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  5.  

    A good stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development  in  Los Angeles, CA
    Current Employee - Business Development in Los Angeles, CA

    Pros

    The pat is decent, especially for someone without a degree. Great benefits, and a 401k match plan.

    Cons

    Any change is always botched somehow. Either there isn't enough communication between upper management and lower management, or the process simply wasn't thought of.

    Advice to ManagementAdvice

    Did you even think about how our current migration would effect all of our customers? Or did you just take the idea and run with it? My advice: Better communication with field representatives when implementing change.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to work, learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people to work with, good balance of work/life, great benefits.

    Cons

    Career advancement can be difficult in some departments, often difficult to change careers within the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Overall a very rewarding but challanging experiance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Account Executive  in  Syracuse, NY
    Current Employee - Major Account Executive in Syracuse, NY

    Pros

    I have been very fortunate in terms of being in the forefront of many new products so my voice with upper management has been heard

    Cons

    processes -- it is extremely difficult getting paperwork through the system and giving the customer a better experiance

    Advice to ManagementAdvice

    staying consistent in roles (primarilly territory movement) so that the customer does not suffer

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good environment and lots of room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO

    Pros

    The environment in my center is focused, but not high-stress. The company offers great benefits. The bonuses for entry level employees are good, considering the employment competition in the area, and pay is good all around.

    Cons

    Decisions for department changes tend to be made with a blanket strategy, without all differences in group responsibilities and requirement being considered.

    Advice to ManagementAdvice

    Be more proactive in mitigating the damaged caused by the changes you make. Consider the consequences felt by your employees before you commit to a decision solely based on budget. The CBS fiasco was unnecessary, considering what was gained, and many more internal decisions have been handled very poorly, when looking at it from an employee's point of view.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier III Tech Support  in  Irving, TX
    Current Employee - Tier III Tech Support in Irving, TX

    Pros

    they really care about their employees great benefits co paid 401k and stock options. Open door as relates to advancement moderate salary increases .

    Cons

    Merging with Comcast scary times

    Advice to ManagementAdvice

    one word inter-departmental continuity

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits, talented people and good location.

    Cons

    Very political; executive management makes decisions with out including staff that actually could provide valuable inout. Many silos.

    Advice to ManagementAdvice

    Management should not micro-manage and communicate within their level, not undermine their direct staff.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    TWC has great benefits and is generally a good place to work.

    Cons

    Terrible boss. This job would be amazing without her.

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