Time Warner Cable Reviews

Updated July 30, 2015
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3.3
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Recommend to a friend
Approve of CEO
Time Warner Cable Chairman & CEO Robert D. Marcus
Robert D. Marcus
340 Ratings

Pros
  • The company offers great benefits (in 216 reviews)

  • Good Benefits near local transportation food court (in 145 reviews)

Cons
  • It gets loud sometimes because it's a call center job (in 53 reviews)

  • Upper Management- non supportive (in 48 reviews)

More Pros and Cons

1,830 Employee Reviews

Sort: Popular Rating Date
  1. Director, Care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY

    I have been working at Time Warner Cable

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits and work life balance

    Cons

    uncertain times with all the merger and changes going on

    Advice to Management

    focus on improving the customer expereince


  2. Risk Management Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PAYMENT SERVICES SPECIALIST in Hilliard, OH
    Current Employee - PAYMENT SERVICES SPECIALIST in Hilliard, OH

    I have been working at Time Warner Cable (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work! Awesome benefits! Average compensation depending on job title.

    Cons

    Job can get stressful at times just like any other job. If you want to succeed in this position you have to be driven.

    Advice to Management

    DISC personality training. Coaching sessions - one on one.


  3. Not bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable full-time (More than a year)

    Pros

    Everything about this company is pretty good

    Cons

    Can't think of any cons about this company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. dont work there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    weekly pay. safe enviroment alot of overtime needed.

    Cons

    horrible schedules,no breaks,streak rules,mean management.


  6. Customer Solutions/Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Austin, TX
    Current Employee - Retention Specialist in Austin, TX

    I have been working at Time Warner Cable full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company has incredible benefits for its employees, and the pay is incredible. One you learn the process and become comfortable you'll be making money in no time, but this specific position is not for everyone.

    Cons

    Austins call center has way too many cliques and egos, no one wants to see the next person do better, unless theyre kissing someones tail.

    Advice to Management

    Be fair.


  7. Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Representative in Columbia, SC
    Current Employee - Retention Representative in Columbia, SC

    I have been working at Time Warner Cable (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy Hiring Process, Great Recruiting representatives, Easy Interview, Great people

    Cons

    Interview was pushed back a week late,

    Advice to Management

    Keep up the great work and great opportunity !


  8. Account Executive ll

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive II in Hewlett, NY
    Current Employee - Account Executive II in Hewlett, NY

    I have been working at Time Warner Cable full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Local Manger ( Current )

    Cons

    Area has been over worked not many med to large deal available with out stepping on toes


  9. Helpful (1)

    ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Time Warner Cable full-time

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is great . They also have great benefits, such as medical,dental, and vision. Hours of operation is also a plus.

    Cons

    This company rips off customers on a daily basis. I worked as a retention representative for them. If a customer is calling you about downsizing an outrageous bill, why would you try to pressure them to add more items to their bill?

    Advice to Management

    My advise would be start caring about the customer for a change. You wouldn't have so many switching to other companies.


  10. Helpful (1)

    Awesome company for the employees but customer-company relations are awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in North Canton, OH
    Former Employee - Customer Care Representative in North Canton, OH

    I worked at Time Warner Cable full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The relationship between the emoloyees and the company is fantastic. The benifits are great and so is the pay. TWC does a wonderful job at making tons of prizes available for the employees that they can get by meeting metrics.

    Cons

    The metrics are hard to meet. The customers are the main issue though. Ive had a few customer who literally made me cry.


  11. customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Time Warner Cable full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company to work for/ great opportunities. always a challenged work environment

    Cons

    not enough pay/ more pay would definitely keep people from leaving

    Advice to Management

    try to increase potential for better pay and allowing reps to have more flexibility



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