Pros

You get free cable at your house.

Cons

Dealing with the people who call into Time Warner is just crazy. You feel like an awful person when you go home at night because you were just yelled at for 8 hours straight by irate customers on the phone.

Advice to Senior Management

Hire more techs to get to people's houses faster. Telling someone they have to wait a week or two for a tech to come out is just ridiculous. They will always shoot the messenger.

Pros

The leadership team consists of your actual manager and a separate team called "Customer Advocates". Basically if the CA/Customer Advocate doesn't know the answer then the Manager of your team usually does. Overall the pay (which was $12.80 for me) wasn't at all bad. If you did a good job they sent out a company wide email detailing what you did. They also give you alot of lead way when it comes to helping a customer with a Tech related issue. For example: someone if someone has phone service thru them and it isn't working for more than 8hrs, you have the ability to offer the angry customer a 1mth credit on the phone bill. Here are some other good points:

-if you met your quota you got special prizes
-you get free cable and internet service
-they recognize everyones birthdays and hold ALOT of special events

Cons

They should really re-work the job titles. My title was Tech Support Lvl3. I had to do Tech Support, plus the job duties of Cust Support and Billing combined. I literally had to be a "Jack of all Trades" there. At first you don't mind until you actually realize how much work you have to do. Basically a customer will get bounced around until he or she gets to you, and then by that time they are angry and expecting you to pull a rabbit out of your hat. Also the job title doesn't outright tell you the full job description. You have to met a sales a quota constantly. For example: You have to sell a minimum of 1 core product (Cable, Internet, Phone), then 21 addons (HBO, Showtime, etc). Now even thought you may meet your requirement or even exceed it you still get criticed on how to get more sales.

-you title shouldn't be Tech Support Lvl3 you should be called Super Support
-your pay is too low for what you have to do
-you are a salesman and a support rep and a cashier and a channel guide, etc

Advice to Senior Management

Redo the job titles and the payscale to better fit the job duties. Hire more field techs because it gets tiring when you get yelled at by the customer when you have to tell them they will be out of all services for 2wks.

Pros

time warner has very good benefits including health ins. dental,life ins. Also a very good 401k plan.
also a nice pension plan

Cons

micromanages people that don't need it.changes compensation plan regularly,usually for the worse. senior management does'nt seem to care how most people are suffering from major pay cuts

Advice to Senior Management

If you want more sales from direct sales. compensate better.Dangle the carrot to meet and achieve your goals,but let them be realistic,attainable.This will drive the real hungry sales people to produce more ,so they can make more.

Pros

Free cable & internet. Discounted home phone service. Some employee perks are nice, including discounts on some serices and supplies. I used this to get a good deal on a laptop.

Cons

Micro-management, favoritism in promotions, rewarding dishonest & misleading sales associates, and forced to work on most holidays. Every year more was expected, less was paid and bonuses/recognition was cut back.

Advice to Senior Management

First, treat your employees like humans. They have families, so realize that if you don't want to work 4 out of 8 holidays, neither do they. Also, you can earn more trust with the public if your sales people weren't pushed/encouraged to use shady tactics to upsell customers.

Pros

Benefits are decent for health care, however, like all companies, are being whittled away at every chance available.

Cons

Favoritisim is allowed to run rampant. HR hires on a basis of sex or race, and NOT qualifications. They also would rather shuffle incompetent people in management around so they don't lose their jobs than take a good look at what they do and whether they're good at it. Lower paid representatives are treated just that way, as expendable, and once you're a body in the door, that's all you are. Company policy is fluff when it comes to management actually caring.

Advice to Senior Management

Management allowed to hired on a basis of favoritisim create a highshcool clique, not a professional work place, and demoralizes hard workers. The high turn over and lack of training should send a picture. That management deals with it by just hiring more people and not fixing the issues proves that they feel their workers are expendable. That way of thinking won't build a company from the ground up.

Pros

good benefits company has great upside

Cons

company fails its workers and customers . clasic case of saying the right things but lacks action to become the company it should be

Advice to Senior Management

Wakeup you offered a nice Mission statement But until you take action nothing will change .
 I love the softball question you recieve LOL hand picked when your going around the company
Management at TWC hides the truth in paper work \ pencil whipping . So until This company can evolve in to a transparent \ open company where ideas and failures can be shown TWC will continue to provide poor customer service and have dissatisfied employees

Pros

The only reason I can think of is the full benefit package which includes the free cable and internet packages available to employees of this company.

Cons

The down sides as far as myself and others that either currently work or have worked for this company are many. The immediate supervisors are rarely on the same page as far as any changes that affect their workers,There is a definately a cliche and if you dont fit,you are outed,at any given chance supevisors are quick to write up thier workers for the smallest problems that could be worked out with light verbal coaching,The communication between the higher ups within the department and the employees is sub par.The pace of work is often more or less exhausting than any of the given heads of the warehouse can do.All in all,working for this company has literally made my stomache sick as well as poorly dampened my perception of how large business run today!

Advice to Senior Management

Treat your employees with more understanding,respect and also stop the ass kissing of your superiors and stop treating the temp workers as well as myself a US Veteran like common garbage. I will never forget my experience working for such a " Mickey Mouse" company and can hope that maybe someday your door will close DJF

Pros

Have a very helpful team of associates and leadership who help you in all facets of the internship and let you have the space to grow and learn.

Cons

Small location, not many perks and didnt have as many departments to work with unlike the corporate office where you can meet many others

Advice to Senior Management

Work hard and communicate frequently to show you are very dedicated and interested in future opportunities once your internship is completed

Pros

The Sr. Management team had set aside substantial amount of funding to conduct market research which was dispersed to the divisions. Time Warner Cable was a good company for networking given that it had so many divisions.

Cons

The incompetent market research management treated employees with disrespect which is reflected on the high turnover rate. Unfortunately HR does nothing about it. There is still the monopolistic environment where divisions feel they can continue to increase prices and do as they wish.

Advice to Senior Management

Take a good look at your managers and have them manage with ethical guidelines.

Pros

its nice to have a job in tough economic times like these..

Cons

Where do I begin.. Pay structure changes every time the reps start making money..sales management do not seem to understand the job and what it takes to get things done. no work life balance..you are required to work 6 days a week.

Advice to Senior Management

Get your Sh%T together. stop rolling out changes before you know wtf your doing.