Title Resource Group Reviews

Pros

I have a great boss and they are flexible with vacation and time off. Benefits are pretty good, but they are cutting back next year. Everyone is pretty nice and seem to care about you as a person.

Cons

Sometimes our clients can be hard to deal with and the volume of work can make it more of a factory, but everyone you work with is in the same boat. No raises in the past two years.

Advice to Senior Management

Don't really deal with them directly, so not sure.

Pros

15 to 20 minutes to get to work.
I actually like my job responsibilities

Cons

Not paid nearly worth
401K plan is paid 100% by me
Can be a very isolating place if you are not good friends with someone or a relative of someone in a position of influence

Advice to Senior Management

You say that you promote using objective standards.......but you really don't!

Pros

Because of the size of the company, there are a lot of opportunities for advancement that become available. They also have a very comprehensive benefit package.

Cons

Senior management is too focused on the bottom line without regard to operations. There is a vast disconnect between the President and Senior Leadership Team and what it takes operationally to get the job done on a daily basis, therefore decisions are made at the top level that may not be in line with reality when it comes to operational implementation.

The President and 80% of the Senior Leadership Team have a background in Mortgage, not Title, and often base their decisions and make dangerous assumptions based on their mortgage experience without recognizing the operational differences between the two industries. When that happens, middle management and the front line employees suffer because they have new initiatives and expectations forced on them that are NOT operationally realistic or customer centric. This makes the job very difficult for the front line person who is expected to provide "great customer service" while implementing company directives that do not support "great customer service" in the day to day operations.

Last, but not least, TRG has been focusing on offshore outsourcing over the past several years so if you go to work there... don't be surprised if you are laid off a year from now because they have shipped your job off to India.

Advice to Senior Management

Spend two to four weeks working hands-on in one of their high volume, 2-3 person title offices located inside of a real estate office (the office structure that TRG recommends) to get a TRUE understanding of the day to day operations so those things can be kept in mind in future strategy sessions and times of decision making.

Pros

They feed you lunch on the last Friday of every month.
Up until 2009, their Insurance plans and choices have been excellent and reasonably priced. Beginning next year they have taken away most of our options and also made it impossible for many of us to continue going to the same doctor. Our prescriptions are also all going to be discontinued and have to be set up all new at another company.
The good news is that you likely will never be fired because so many employees are leaving that they can't afford to send anyone away.

Cons

The only reason to work for Mid-Atlantic Settlement Services is if you are deperate for a job. The business is about processing and closing Real Estate transactions such as refinances and purchases. Our management comes from the mortgage side of such transactions. Few of them are licensed or experienced in the title business that they are attempting to run. Title is different from lending. Our management has little to no knowledge of how to do the jobs in our company. They make decisions that make the jobs harder to do instead of easier.
They send us out reports telling how many millions of dollars the company made in a given quarter yet they have taken away the employer match on our 401K plans and haven't given salary increases in 4 1/2 years. I'm doubt that any of the managers, VP's etc have taken either a cut in pay or a cut in benefits. Even during the Real Estate boom time when the company was raking in the money, employees didn't get so much as a cost of living increase.

Advice to Senior Management

Get the managers and supervisors trained on how to manage people. Make the Vice Presidents and President have title licenses like the settlement officers have to have. Train the President in common courtesies so that he stops offending employees and clients.