TitleMax Reviews

Updated June 30, 2015
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2.5
Rating Trends
Recommend to a friend
Approve of CEO
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Tracy Young
130 Ratings

Pros
  • Pay is good for GM's and above, but SM's, ASM's and CSR's are paid (in 10 reviews)

  • Great pay and promotion opportunities (in 15 reviews)

Cons
  • Family work life balance is a joke (in 17 reviews)

  • Upper management are all White males (in 29 reviews)

More Pros and Cons

262 Employee Reviews

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  1. Helpful (2)

    Good pay opportunity

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at TitleMax full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great bonus, great benefits, great training

    Cons

    Long hours, redundant, not able to do a balance with work and life when u work all day


  2. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Atlanta, GA
    Current Employee - General Manager in Atlanta, GA

    I have been working at TitleMax full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Titlemax encourages self development both in and out of the office.
    They focus on training and coaching in every opportunity ( I have been on a path where I have earned a promotion every 6 months or so. I started out as a customer service representative about 2 years ago and am now a General Manager. )
    The pay is great because to an extent you are in control. Plus the more you push to grow your office the more you make. What other reason to strive for greatness do you need?
    Any time senior management visit an office it is always a positive experience with some insight from them.
    The fact that we are able to help people that do not have other credit alternatives is so rewarding especially when they are in a jam. There is no better reward than knowing you contributed to making someone's day better.
    At my office we focus on our customers to ensure that the next time an issue arises we are their first stop.

    Cons

    The only improvement I'd like to see is a more consistent underwriting system, but that is already in the works.


  3. GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TitleMax full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    You could make a nice salary if you are a hard collection person.

    Cons

    Hard collections,not for everyone. You have to have a special personality to be able to be successful with the company.

    Advice to Management

    NA


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  5. Helpful (2)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TitleMax

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay was great, you received 3.50 PTO EVERY PAY PERIOD, fun environment if you have a great General manager

    Cons

    Sometime tense depending on the General Manager, the men are more likely to receive a promotion than the women. LOOOONG HOURS

    Advice to Management

    Management should be open minded, not cause so much stress on the employees and they should cut back on the hours


  6. General Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TitleMax

    Pros

    Supportive team, and opportunity for growth, promotions. Very competitive friendly, helps promote performance. Great work/ life balance atmosphere. On-boarding training and shadow program.

    Cons

    Little to no feedback during monthly performance and audit reviews. No best practices shared as to how to grow business and to maintain balanced performance.

    Advice to Management

    More feedback, ideas, tools to help improve and maintain performance. Less performance driven conversation that can lead to employees fearing for their job security.


  7. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TitleMax

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you actually get lucky and get a good location you can make some money

    Cons

    average length of employment is 14 month

    Advice to Management

    its cheaper to maintain than to train


  8. General Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TitleMax

    Pros

    The pay is Good, starting at $50,000 a year.

    Cons

    There will be weekly changes to the loan process.


  9. Csr

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TitleMax

    Pros

    Meeting new people was great

    Cons

    Putting lots of miles on your car


  10. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Lawrenceville, GA
    Current Employee - Store Manager in Lawrenceville, GA

    I have been working at TitleMax full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    21/2 % bonus from profit

    Cons

    very long hours with no overtime

    Advice to Management

    flexiable


  11. Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Phenix City, AL
    Current Employee - Store Manager in Phenix City, AL

    I have been working at TitleMax full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They provide an excellent salary.

    Cons

    There is always room for advancement because they will fire you for anything. If the supervisor tells you to do something...your fired. If the customer complains....your fired. If you work to many hours ...your fired. They will look out for any and everyone but the employee.

    Advice to Management

    Grow some balls and become the company that you started out being.



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