Tolt Service Group

www.toltsolutions.com

Tolt Service Group Reviews

Updated October 18, 2014
Updated October 18, 2014
46 Reviews
1.5
46 Reviews
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Tolt Service Group CEO Mark Slaven
Mark Slaven
28 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    OOPs, I thought they had great ideas, BUT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Service Technician I in Atlanta, GA
    Current Employee - Regional Service Technician I in Atlanta, GA

    I have been working at Tolt Service Group full-time (less than a year)

    Pros

    All the usual reasons for field techs. Vehicle, and the tools to do the work.

    Cons

    OMG here comes the take over. Looks like some college kids with daddies money need some toys to play with.

    Micro management that has no experience in the field.

    Technical abilities and customer satisfaction means nothing if you don't make the numbers and don't have the necessary administrative skills.

    Advice to ManagementAdvice

    As if they would read this?!
    Maybe I am a dinosaur or Prima donna. But Walmart greeters get more respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Its itwhat you make it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager in New York, NY
    Former Employee - Regional Manager in New York, NY

    I worked at Tolt Service Group full-time (more than a year)

    Pros

    pay is good at atart

    Cons

    management- some good , most not good alot of behind the scenes stuff going on

    Advice to ManagementAdvice

    relise that your front line management is working 24/7 and you are burning them out

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    24/7 but no overtime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Tech in Indianapolis, IN
    Former Employee - Field Service Tech in Indianapolis, IN

    I worked at Tolt Service Group full-time (more than 3 years)

    Pros

    Pay check clears
    Company provided van and gas card
    Company provided laptop and phone
    I can not think of much more.

    Cons

    You are on call 24/7. If your co-worker does not take his calls, you are called in the middle of the night. Good parts are few and far between. Management takes on new contracts and then does not have the money to supply enough parts. Upper management is more interested in micro management then fixing the real issues. If you can find another job, I would suggest it. No upper mobility. Extremely expensive benefits. No 401k match.

    Advice to ManagementAdvice

    Try putting some employees that actually have worked in the field in management positions and know what it takes to get the job done instead of kids of former companies that you bought out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Just looking for a way out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RST II in Richmond, VA
    Current Employee - RST II in Richmond, VA

    I have been working at Tolt Service Group full-time (more than 3 years)

    Pros

    Paycheck clears every two weeks

    Cons

    Too Many to list so I will not waste my time

    Advice to ManagementAdvice

    They are not going to listen anyone so why bother

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I did enjoy the work and the customers. I made some good friends too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RST II in Richmond, VA
    Former Employee - RST II in Richmond, VA

    I worked at Tolt Service Group full-time (more than a year)

    Pros

    If you need to learn technology in the grocery or other retail environment.

    Cons

    Asked to do work but no overtime. Large number of defective parts come from depot.

    Advice to ManagementAdvice

    Dont live in the Wall Street bubble by looking only at numbers. Employees and customers are real people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Disorganized from the top down. CEO has his head in the sand.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Charlotte, NC
    Former Employee - Human Resources in Charlotte, NC

    I worked at Tolt Service Group full-time

    Pros

    Individual Contributors really care about their jobs
    Lots of potential
    Internal Promotions are available

    Cons

    Dysfunctional Environment
    Concerns are never appropriately addressed
    Senior Management has openly made comments about how they have to "take care of themselves"
    High Turnover

    Advice to ManagementAdvice

    Take stock in your leadership team. Your employment practices make you susceptible to legal action if employees wise up. You have great employees there who don't deserve some of the shameful treatment they receive.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Small Company Mentality struggling to survive in the Major Leagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Account Manager in Charlotte, NC
    Current Employee - Executive Account Manager in Charlotte, NC

    I have been working at Tolt Service Group full-time (more than 5 years)

    Pros

    Full Time employment and Flexibility

    Cons

    Poor management from Top Down
    CEO is concerned about himself and not the employees
    Expensive benefits
    Crab in the barrel Mentality
    Very Low Moral and dissatisfied employees

    Advice to ManagementAdvice

    Stop posting surveys and start implementing some of the suggestions
    Show some appreciation for your employees
    Take some tips from your competitors on how to survive in the POS industry
    Rake through some of your long time employees with a fine tooth comb. Everyone hanging around for 10 years is not always a positive asset for your organization

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Completely unorganized company from top to bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Service Technician I in Baltimore, MD
    Current Employee - Regional Service Technician I in Baltimore, MD

    I have been working at Tolt Service Group full-time (more than a year)

    Pros

    Company vehicle, gas card, lap top, and cell phone

    Cons

    Zero overtime, constantly asked to work days off. Hardly getting 40 hours a week. Raise was 20 cents after 2 years.

    Advice to ManagementAdvice

    Start completely over with everything. Respect your employees more. People do not work for pats on the back and "good jobs". Need a better raise/bonus program

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Circling the drain...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Tolt Service Group full-time (more than 5 years)

    Pros

    Company vehicle, laptop, mobile hotspot, cell phone, fuel card.

    Cons

    The HR department rules this company with an iron, yet schizophrenic fist:

    - Upper-level management isn't allowed to make simple decisions like hiring or termination.

    - The HR department creates policy at whim, and without any oversight whatsoever. This policy is only communicated verbally, as the company handbook hasn't been updated in 3 years. Failure to comply with this verbal policy will result in termination.

    - The idea of bolstering employee morale is openly laughed at by management.

    - Almost all promotion opportunities are filled from outside the company. Promotion from within doesn't exist.

    - Employees are threatened with thinly-veiled, quasi-illegal threats. For example: "The company is on an overtime freeze. We have service calls that need to be closed, but you will go into overtime if you go close them. The calls need to be closed, but remember no overtime allowed..."

    - The benefits are barely "beneficial", and are incredibly expensive.

    - Training for any role within the company whatsoever is non-existent.

    - People who go out of their way to achieve are utterly ignored.

    Advice to ManagementAdvice

    My advice? Start over. Fire the CEO, fire the board, fire the HR department, and start over with a group of people capable of executing a coherent business plan. Build a company culture where people actually feel compelled to exceed expectations. Hire a HR department who is capable of acting in the best interests of both the company and its employees. In short: respect people as human beings. It's that simple.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Was nice in the beginning and now it's a downhill slide for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Deployment Installer II in Milwaukee, WI
    Current Employee - Regional Deployment Installer II in Milwaukee, WI

    I have been working at Tolt Service Group full-time (more than 5 years)

    Pros

    Company vehicle, gas card, laptop, cell phone, mainly work weekdays, paid travel time, customers appreciate you

    Cons

    No rise in pay like it should be for good workers. Told that we are over paid now as of lately. Completely unorganized chaos at all times with all projects with all customers. No training of any kind, no documentation of any kind for most project work. Outsource most all jobs nowadays. No way to make up hours if no projects available. Forced to take unemployment when this occurs. Benefits costs are now outrageous after a few years working here. Nowhere to move up and no hint of how to.

    Advice to ManagementAdvice

    You should respect your good employees that take care of your paying customers well and provide some form of a raise on a yearly basis if the CEO claims we are doing better every year in his wonderful videos. Otherwise, try to keep people around better. Your turn around rate is dramatically horrible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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