Tom Thumb Reviews

Updated March 31, 2015
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3.0
73 Reviews
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Robert L. Edwards
11 Ratings

Pros
  • Flexible schedule somewhat family oriented in the office (in 5 reviews)

  • Working at Tom Thumb is a good job, the company is a very professional and "moving forward" style company that has been great as a first job (in 4 reviews)

Cons
  • Power tripping upper management treats cashiers like they are less than humans (in 5 reviews)

  • Management constantly ask you the same questions for customer service every day (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. My experience working at Tom Thumb was a adequate grocery retail environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Manager in DFW, TX
    Former Employee - Starbucks Manager in DFW, TX

    I worked at Tom Thumb full-time (more than 8 years)

    Pros

    Tom Thumb is very flexible with school schedules.

    Cons

    Tom Thumb is constantly changing processes to complete job functions.

    Advice to ManagementAdvice

    Trust your lower management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. A pleasant retail grocery environment with excellent benefits for full time staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tom Thumb

    Pros

    Predictable work tasks within your area and nice surroundings provide a good place to be employed. Locations are generally wide spread within their markets. Benefits available to full time employees are very good.

    Cons

    Scheduling can be a challenge at all levels since it is a grocery business open long hours everyday. It is important to take that into consideration when choosing a particular department or work description. A positive relationship with a supervisor is vital.

    Advice to ManagementAdvice

    Encourage upward mobility through frequent conversations of available positions throughout the company. In store recruiters provide an excellent resource for this.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Decent for first-timers, but management is a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Front End in Arlington, TX
    Former Employee - Cashier/Front End in Arlington, TX

    I worked at Tom Thumb part-time (less than a year)

    Pros

    -An okay job for first-timers trying to get their foot in the door
    -Friendly, supportive staff, and amazingly nice clientele
    -Managers always close-by if you need help
    -Offers a ton of hours, good if you need the money
    -Always something to do to keep busy, so never a dull moment
    -Great employee discount

    Cons

    -Pay is strictly minimum wage, even with previous job experience / higher pay
    -Schedule of availability often ignored, conflicting hours
    -Poor time management, often told to stay later than scheduled no matter how much it inconveniences
    -Management in general is not kind to staff, --especially-- from higher-ups. Belittled in front of other coworkers and customers.
    -If you get sick a lot, be prepared to get a doctor's note every single time. Otherwise you will be written up.

    Advice to ManagementAdvice

    Treat your staff kindly (and maybe pay a little more!) and they will be more willing to come into work and work harder for you. Customers aren't the only people you need to keep happy in order to have a thriving business :).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Tom Thumb was a really good first job being a teenager in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Office Associate in Fort Worth, TX
    Former Employee - Cash Office Associate in Fort Worth, TX

    I worked at Tom Thumb part-time (more than 3 years)

    Pros

    I was promoted after working there for a little over a year, and I received a raise ever 6 months based on performance.

    Cons

    Same challenge as all retail jobs, working with customers, especially angry ones at times can be challenging. Also the schedule, and working holidays when extremely busy was a challenge.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Love it!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Dallas, TX
    Current Employee - Cashier in Dallas, TX

    I have been working at Tom Thumb

    Pros

    Professional and laid back and great co workers

    Cons

    The customers are always right

    Recommends
    Positive Outlook
    Approves of CEO
  7. Below average company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Allen, TX
    Current Employee - Cashier in Allen, TX

    I have been working at Tom Thumb part-time (less than a year)

    Pros

    Great co workers mostly nice customers and usually got scheduled for decent hours

    Cons

    Management expects you to do the job of 2 people. Bad hourly and they schedule you for the job you weren't hired as

    Advice to ManagementAdvice

    Don't schedule 1 cashier for 3 hours don't treat employees like objects

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Worked there 5years as Starbucks Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tom Thumb

    Pros

    I topped out in pay in 2.5years

    Cons

    It's hard getting out of your role and moving on to something different

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in DeSoto, TX
    Current Employee - Cashier in DeSoto, TX

    I have been working at Tom Thumb

    Pros

    I really enjoy working here! The people that work here are pretty awesome and fun and so are the managers! The environment and people takes away the thought of being at work!

    Cons

    Just prolonged standing which is really bad on my knees

    Advice to ManagementAdvice

    When promoting people that have longevity within the company a raise of more than .30 would be lovely

    Recommends
    Positive Outlook
    Approves of CEO
  10. Reason their stores are closing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Cashier in Grapevine, TX
    Current Employee - Head Cashier in Grapevine, TX

    I have been working at Tom Thumb

    Pros

    Employee discount
    Weekly pay
    Great music
    Nothing else

    Cons

    Everything else
    Terrible pay
    Poor management
    Corporate meddling

    Advice to ManagementAdvice

    No hope for these guys.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Awful. Don't pat attention to availability and half the time they forget to give you your break. They don't pay enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Southlake, TX
    Current Employee - Cashier in Southlake, TX

    I have been working at Tom Thumb part-time (less than a year)

    Pros

    got experience
    nice staff other than front end manager

    Cons

    Bad pay
    bad manager
    Scheduled outside of my availability
    didn't get any breaks

    Advice to ManagementAdvice

    Pay more attention to the lower management and give more incentive to work hard. Instead of having a no raises policy for teenagers

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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