Top Producer Systems Reviews

Updated June 29, 2014
Updated June 29, 2014
14 Reviews

3.3
14 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Errol G. Samuelson
2 Ratings

Employee Reviews

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  1.  

    Not a bad place to work for. Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Richmond, BC (Canada)
    Current Employee - Project Manager in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time for more than 8 years

    Pros

    - stable company
    - great people
    - compensation and benefit are not bad
    - flexible hours
    - good work-life balance

    Cons

    As a satellite office to the US head quarter, you'd feel many decisions are made far away from home.
    Too much change of directions and re-org.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It's a pretty good company, just lacks some direction and vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Richmond, BC (Canada)
    Former Employee - Anonymous Employee in Richmond, BC (Canada)

    I worked at Top Producer Systems full-time

    Pros

    The work environment is great, with a lot of good people and nice facilities. You don't need to worry about being on call or working long hours. It's a great place to put something solid on your resume.

    Cons

    There didn't seem to be too much room for advancement and the politics with the parent company prevent Top Producer from really being great.

    Advice to ManagementAdvice

    Focus more on developing employees through training and recognition.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    High pressure to provide top level support, low call times, and one sale for every three calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Top Producer Systems full-time

    Pros

    Health plan
    Birthday off
    Days off in lieu of working a stat

    Cons

    High pressure environment demanding top performance across conflicting goals:
    - Always be available for a call
    - Address all issues and ask about any other issues
    - Make a sale every three calls
    - Chat up the customer
    - Kepp call lengths to a minimum

    Advice to ManagementAdvice

    Sales belongs with the sales team. Let tech support address issues and not have to instigate bate and switch operations. The system to request help and escalate is far too rigid and archaic. Listen to those that have actual experience.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Enjoyable place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Richmond, BC (Canada)
    Current Employee - Software Engineer in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time for more than a year

    Pros

    Laid back work place. Fun projects. Enjoyable people to be around. Great Employee recognition events. Good benefits. Friendly people throughout the entire company.

    Cons

    Office is kind of out of the way. Technology/Development methodologies have fallen behind a little. Some of the projects are stagnant. No will to "do things better".

    Advice to ManagementAdvice

    Include more techincal interviews when hiring software engineers. Get rid of some of the current engineers that are not keeping up with current coding best practices and tools.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Richmond, BC (Canada)
    Current Employee - Customer Care Representative in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time for more than a year

    Pros

    They train their employees very well
    Good management for the most part
    Nice office culture

    Cons

    Very small raises, regardless of productivity or "promotions"
    Not a lot of room to move up within the company.
    High cubicle walls and high call volumes can make for a lonely work environment.

    Advice to ManagementAdvice

    Larger raises
    reward productivity with promotions

    Recommends
    Positive Outlook
  7.  

    Mostly pleasant experience with nice people and interesting projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer  in  Richmond, BC (Canada)
    Current Employee - Principal Software Engineer in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time for more than 5 years

    Pros

    A lot of great people to work with, good work and life balance, improved management and company culture, positive forward looking market condition.

    Cons

    Poor planning and execution in places and at times, poor communication among different groups and teams, excitement level not very high

    Recommends
    Positive Outlook
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Richmond, BC (Canada)
    Current Employee - Technical Support in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time for less than a year

    Pros

    Great people to work with, nice office and workspace. Professionals use the product, so they are easy to deal with for the most part.

    Cons

    Pushed technical support representatives to sell too aggressively. Workload inconsistent between employees of the same position. Dealing with disgruntled customers.

    Recommends
  9.  

    BC technology company that is on the upswing in the market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at Top Producer Systems full-time for less than a year

    Pros

    A great, collaborative work environment that supports enployee development and career growth. A company that is primed to regain the lead in market share. A company that puts its customers first with a focus on being good partners to all industry constituents

    Cons

    Challenges working within a much larger parent company and ensuring that Top Producer goals and objectives are understood, visible, and paramount in the corporation

    Recommends
    Positive Outlook
  10.  

    Ok, but lots of room to improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Software Engineer  in  Richmond, BC (Canada)
    Current Employee - Principal Software Engineer in Richmond, BC (Canada)

    I have been working at Top Producer Systems

    Pros

    - Benefits are good
    - Salary is reasonable
    - Working conditions are good
    - Some really smart people to work with
    - Management is trying to improve things and involving the technical groups in the effort to do so

    Cons

    - Lots of bureaucracy at times
    - Project managers have too much power and too little knowledge of the systems they "manage"
    - SDLC approach on many projects is dated and overly cautious
    - Vacation time for senior people is too short
    - Lots of technical debt in the code base

    Advice to ManagementAdvice

    - Simplify: Focus on a few core products, trim the rest.
    - Learn how to fail fast and recover fast: Too much effort is being spent on not failing, and not enough effort is being spend on experimentation and innovation.
    - Do more to show your people their value to the company.

  11.  

    Meet expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer
    Former Employee - Software Developer

    I worked at Top Producer Systems

    Pros

    Open environment in terms of interaction with colleges.

    Cons

    Somewhat limited professional growth in the ares of software development.

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