Top Producer Systems Reviews

Updated February 18, 2015
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3.3
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Recommend to a friend
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Errol G. Samuelson
2 Ratings

19 Employee Reviews

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  1. Helpful (1)

    Lacking Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, BC (Canada)
    Former Employee - Anonymous Employee in Richmond, BC (Canada)

    I worked at Top Producer Systems full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent pay, though not competitive. Vacation is standard. Benefits are good. Events committee plans activities regularly (though holiday parties are getting less funding of late).

    Cons

    The company has lots of resources due to size, but is often very reluctant to use these resources. Leaderships team is not aligned - rather they fight each other for relevance and control of sales and the whole company suffers as a result. If you are in a role such as customer service/technical support, you will be pretty happy as you just follow the rules and answer calls. But, if you are in any other position, it will be a constant battle to get anything done or get anyone to respond to emails, etc.

    Advice to Management

    Get a proper GM in place that oversees all departments and ensures alignment of goals and eliminates the in-fighting. Actually focus on the customer by empowering employees to do so rather than having a couple of self-appointed rulers making unilateral decisions and throwing temper-tantrums when anyone disagrees or has a different perspective to offer.


  2. Some talented co-workers, but not inspiring company culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Top Producer Systems full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice co-workers. I got to do some of the best work of my career here and always enjoyed being part of cross-functional teams.

    Cons

    The Richmond office overall has a higher-performing employee base than the head office in California, who make all the decisions.

    Advice to Management

    The energetic software scene is completely absent in the company culture. Find ways to make Top Producer a fun place to work.


  3. Good company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Top Producer Systems

    Pros

    Casual work place with flexible hours.

    Cons

    Management out of U.S. and does not always know what the left and right hand is doing.


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  5. Good place for personal development

    Current Employee - Anonymous Employee in Richmond, BC (Canada)
    Current Employee - Anonymous Employee in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good support provided for tuition/personal development reimbursement and a subsidized Steve Nash membership. Casual dress code. Solid benefit plan. Industry will definitely grow in the future so it's an interesting industry to work in.

    Cons

    Difficult to move up as most employees outside of sales or customer care are in it for the long-term. Easier in R&D if you switch teams/departments.


  6. Good 8 years at Top Producer Systems; but my position was eliminated due to re-organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Vancouver, BC (Canada)
    Former Employee - Project Manager in Vancouver, BC (Canada)

    I worked at Top Producer Systems full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Staff for groups that I interacted with are good and firendly. Good team work. Company support my training goals. HR staff is excellent!

    Cons

    The company had 3 main development centers and in the last few years there is a significant shift to focus on the center at San Jose and Vancouver is being neglected.

    Advice to Management

    Management needs to continue to pay more attention to staff in Vancouver who are significant asset for the company.


  7. Not a bad place to work for. Good people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Richmond, BC (Canada)
    Current Employee - Project Manager in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - stable company - great people - compensation and benefit are not bad - flexible hours - good work-life balance

    Cons

    As a satellite office to the US head quarter, you'd feel many decisions are made far away from home. Too much change of directions and re-org.


  8. Helpful (1)

    It's a pretty good company, just lacks some direction and vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, BC (Canada)
    Former Employee - Anonymous Employee in Richmond, BC (Canada)

    I worked at Top Producer Systems full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The work environment is great, with a lot of good people and nice facilities. You don't need to worry about being on call or working long hours. It's a great place to put something solid on your resume.

    Cons

    There didn't seem to be too much room for advancement and the politics with the parent company prevent Top Producer from really being great.

    Advice to Management

    Focus more on developing employees through training and recognition.


  9. High pressure to provide top level support, low call times, and one sale for every three calls

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Top Producer Systems full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Health plan Birthday off Days off in lieu of working a stat

    Cons

    High pressure environment demanding top performance across conflicting goals: - Always be available for a call - Address all issues and ask about any other issues - Make a sale every three calls - Chat up the customer - Kepp call lengths to a minimum

    Advice to Management

    Sales belongs with the sales team. Let tech support address issues and not have to instigate bate and switch operations. The system to request help and escalate is far too rigid and archaic. Listen to those that have actual experience.


  10. Enjoyable place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Richmond, BC (Canada)
    Current Employee - Software Engineer in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back work place. Fun projects. Enjoyable people to be around. Great Employee recognition events. Good benefits. Friendly people throughout the entire company.

    Cons

    Office is kind of out of the way. Technology/Development methodologies have fallen behind a little. Some of the projects are stagnant. No will to "do things better".

    Advice to Management

    Include more techincal interviews when hiring software engineers. Get rid of some of the current engineers that are not keeping up with current coding best practices and tools.


  11. Helpful (1)

    Good for experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Richmond, BC (Canada)
    Current Employee - Customer Care Representative in Richmond, BC (Canada)

    I have been working at Top Producer Systems full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They train their employees very well Good management for the most part Nice office culture

    Cons

    Very small raises, regardless of productivity or "promotions" Not a lot of room to move up within the company. High cubicle walls and high call volumes can make for a lonely work environment.

    Advice to Management

    Larger raises reward productivity with promotions



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