Tory Burch

  www.toryburch.com
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Tory Burch Reviews in New York, NY

Updated May 21, 2014
Tory Burch – New York – “7th Floor”

All Employees Current Employees Only

3.1 15 reviews

50% Approve of the CEO

(no image)

Brigitte Kleine

(6 ratings)

62% of employees recommend this company to a friend

Review Highlights

Pros
  • Relax environment, good work-life balance(in 5 reviews)

  • There is a generous employee discount and wardrobe allowance for all employees(in 8 reviews)


Cons
  • work life balance and the quality of merchandise is getting worse every year(in 7 reviews)

  • Like any other major retailor, Holidays and weekends require long hours and late closings(in 5 reviews)

15 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Senior Management
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    Progressive and employee focused organization

    Information Technology (Current Employee) New York, NY

    ProsThe organization is committed to employees. Very friendly environment. It is a pleasure to work with the employees of the organization.

    ConsYou can find yourself working around the clock. The environment is too liberal and many employees abuse the situation and are online browsing their social networks constantly.

    Advice to Senior ManagementBe a little less liberal with how employees spend their time on the floor. There is too much complain of everyone being busy yet, there is a lot of time wasted.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Great product - things to improve upon to become Best in Class

    Corporate Position (Current Employee) New York, NY

    ProsEverybody works very hard at Tory Burch and seems very invested in the success of the organization. It feels personal because Tory Burch herself is around and making design decisions. The intention behind the company culture is very positive. The product is beautiful and the company cares greatly about the esthetics of our output - in all areas whether it be a handbag or a powerpoint presentation. There is incredible growth of the organization which means incredible opportunity to learn with a dynamic company. The company has also infused new leaders over the last year that seem to have incredible capabilities and long-term visions.

    ConsSince TB is still a small organization with a focus on creative, there isn't a lot of process in place where process is needed. The company has grown so quickly that employees aren't clear about responsibilities and accountabilities. The company culture is touted to be "friendly and warm" but I find people to be fairly aloof and cold. There isn't a large sense of community or family beyond your immediate team. While the company has recently introduced a very good leadership development program, day-to-day career development and growth hasn't been formalized so people don't understand which skills and abilities are needed to get them to the next level. Certain key leaders are not visible AT ALL to employees while others are extremely engaged in everyday business and employees at all levels. Managers need to be better about addressing poor performance and holding everyone accountable for their actions. The office resources are abysmal - employees are stuffed in every corner imaginable and conference rooms are rarely available. The office resources are an actual impediment to the way people work and can be one of the most frustrating aspects of working in the corporate environment.

    Advice to Senior ManagementGet out of your offices and interact with employees at all levels! Forget the feng shui and buy some office space that is large enough for ALL employees that actually helps instead of hinders our work. Continue to invest in systems and infrastructure that not only supports the size of the organization today but also tomorrow. Force collaboration cross-functionally. Promote from within where possible. Clearly set expectations and firmly hold ALL employees to those expectations - stop making allowances for the "special ones".

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Wholesale Sales Internship Experience

    Wholesale Sales Intern (Former Employee) New York, NY

    ProsGreat discount and access to sample sale

    ConsThe team wasn't always supportive or encouraging. There wasn't much in the way of challenging work.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    • Senior Management
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    Sales Associate

    Sales Associate (Current Employee) New York, NY

    ProsBeen with the company for about 4 years now. Great Company for growth. Very Positive with core values intact. The relationships you develop are great. Corporate is very hands on with further training and development.

    ConsImmediate Managers set their own rules. They Don't take the initiative to pat you on the back when you do something positive. Do something bad! Their on you like a hawk.

    Advice to Senior ManagementTake the time to really care about the people that make your day to day business and stop worrying about policy driven. So much to the point where your blind sided about real issues like your numbers and positive feedback to your employees.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    sub par proudcts at a another typical fashion company

    Anonymous Employee (Former Employee) New York, NY

    Pros-Summer fridays are nice, BUT that is only if you can finish up your work on time to enjoy them

    -Employee discount & employee-only sample sales

    -[Most] coworkers are very nice and friendly, albiet they are all workaholics

    Cons-Stressful physical work environment. There seems to be no reasoning behind the way teams are physically grouped together. You have sales people on top of seamstresses who's desks are all in front of a PR director's office. The office is already kind of loud and crazy, and its hard enough to focus and get your work done. There also aren't enough large rooms for meetings. A lot of time is wasted everyday either waiting for a room to open up or searching for a open room (or space) to hold a meeting.

    -On the topic of meetings, there are so many pointless meetings... Meetings to discuss or revise the flood of 'new' processes or onboarding people who constantly need things re-explained to them in person. You can sit in meetings that aren't even relevant to you all day. By the time its 6pm, you'll finally have time to do your own work.

    -The company grew way too fast for its own good. The company is still operating as a small company, leaving its understaffed employees to 'wear multiple hats' and take on responsibilities that are not in their job descriptions. Important teams and overworked assistants are not getting enough support. Its one thing to 'earn your due' and climb the ladder. But so many heavy responsibilities are laid onto assistants & associates who do not have enough experience or time to manage everything. So often, things fall through the cracks b/c there is not enough people to handle all the crazy things that happen. Instead, the company focuses its time and resources hiring higher level executives who may or may not have the knowledge or experience running and growing a fashion company. The company seems to like hiring upper management from outside industries who try to run the business and implement strategies as if it is a tech giant. Hello - you're trying to sell clothes and shoes and wallets, not iphones and laptops. Of course, a lot of these strategies fail for this reason, which means more work for everyone when things have to be changed over night.

    -Things only ever seem to happen if it is an emergency, and everything needs to be done so urgently. People only seem to react to changes in the business rather than implementing smart strategies that can really produce long-term growth.

    -Working at Tory was like working in the dark ages, where everything is so disorganized and no one knows the answer for anything. Since the company grew so fast, and has not properly invested the resources needed to establish the necessary systems to support such a large fashion company. Instead, everything is tracked and done in excel. So much time and energy is wasted in creating manual reports and manually updating multiple outdated systems.

    Advice to Senior ManagementListen to your employees, they have a lot of valuable things to say about the problems in this company. Hire and support important teams, you need a strong workforce to grow your company. And promote your assistants and associates. You will continue to lose top talent if you do not acknowledge and reward their hard work.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    False hopes and promises at this seemingly high net worth and fast growing company

    Anonymous Employee (Current Employee) New York, NY

    Prosemployee discounts, summer fridays, office location being in the Flatiron district

    Consterrible physical work environment - don't believe the beautiful 8th floor work environment. this is where Tory, design, PR, and her creative team sit. The bulk of the team sits in the other floors working on wobbly plastic desks from ikea that are falling apart. absolutely no windows so air is stale. When one employee gets sick, everyone gets sick. The office temperature is also immensely screwed up and thus it is constantly too cold to concentrate on work.

    employees are consistently underpaid - market rate is consistently lower than average in senior associate and below levels, but team members are required to perform above and beyond these levels. Keeps saying it is a budget issue but then we see senior management going on lavish offsites way too often, expensive flowers changed daily in the lobbies, unnecessarily pricey caterers hired every day during market.

    unfair promotions - HR rejects managers' proposals for deserving assistants/associates to be promoted on a merit basis, but then we see many employees being granted promotions way too soon and without merit, and often skipping levels based on favoritism. As a result the company is full of poor managers and directors that are not in fact ready to lead teams.

    poor work/life balance - consistently work until wee hours of the nights and also required to work overtime on weekends. accumulate so many comp days that do not roll over or compensated if not taken, and with this work schedule one is unable to use up these comp days, nevermind paid vacation days.

    Advice to Senior Managementmany recent turnovers are due to your many false efforts to improve this company. many employees are over worked and underpaid. many ex-employees are able to land in better companies with better titles and better pay. every team member needs to be accountable for their actions and cannot just get away with anything. you know this and it's messing up the company's structure and team moral. great employees who are holding up the fort are now leaving left and right. you need to fix this for real and quickly, otherwise expect to see this company in shambles in the near future.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Fun work environment

    Anonymous Employee (Current Employee) New York, NY

    ProsNice people, employee discounts, growing company

    ConsDisorganized HR team. Not a lot of structure. Core values are not adhered

    Advice to Senior ManagementMore communication

    – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Not a good company to work for.

    Sales Associate (Current Employee) New York, NY

    ProsClothing is provided but you are required to wear it only one approved way.
    Good benefits. Product is easy to sell.

    ConsToo many returns and catering to the most obnoxious clients. Quality of products poor.
    Shoes have no support and are bad for feet. Company doesn't advertise but expects sales associate to track down new customers.

    Advice to Senior ManagementManagement has no clue what is involved in jobs performed in the store. Too many rules and regulations. Everything is done to appease the worst customers, nothing to support the sales team.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Wonderful and valuable summer internship experience for Tory Burch.

    Product Development Intern (Former Employee) New York, NY

    ProsHands on experience in many aspects of the company, weekly lectures from representatives of each department, discount, great learning experience, paid

    Consrequired to do quite a lot of intern work, but its worth it!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Loved the people and the atmosphere

    Wholesale Intern (Former Employee) New York, NY

    ProsFast pace environment with intelligent people.

    ConsNone! I really did love everything I did!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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