Toshiba America Business Solutions

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Toshiba America Business Solutions Reviews

Updated August 27, 2014
Updated August 27, 2014
66 Reviews

2.6
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Toshiba America Business Solutions President & CEO Mark E. Mathews
Mark E. Mathews
20 Ratings

Review Highlights

Pros
  • Nice area, good benefits, salary ok, not really comparable-That is all I have as far as positive reasons for being there (in 4 reviews)

  • Lots of good people to work with (in 3 reviews)


Cons
  • downgrade in benefit - no 401K match (in 3 reviews)

  • Poor management, constant giving leads to the chosen few (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good people, hard work environment- challenging market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toshiba America Business Solutions full-time

    Pros

    Benefits are solid, salary is decent

    Cons

    Hi quota, Sales is often tough against price competition

    Positive Outlook
    Approves of CEO
  2.  

    Bad & Stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Spec  in  Houston, TX
    Former Employee - Inventory Spec in Houston, TX

    I worked at Toshiba America Business Solutions full-time for more than a year

    Pros

    No pros at all. A lot of hours l guess is a good thing.

    Cons

    no work life balance. horrible benefits, fire temps left and right. horrible benefits.
    NO time off even when asked for ahead of time.

    Advice to ManagementAdvice

    training and keeping employees happy. Allow time off when sensible do not just say no.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Well Know Name but not much future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  Indianapolis, IN
    Current Employee - Sales Executive in Indianapolis, IN

    I have been working at Toshiba America Business Solutions full-time for less than a year

    Pros

    Great company name that is recognized when prospecting for new business. Nice office location. Toshiba Corporate is well respected.

    Cons

    The compensation program is poor at best with few if any sales representatives hitting the quarterly bonus. Even the tenured representatives do not hit the quarterly plan. Turn over is extremely high as quota are based on a fake customer base. Meetings are of little help and no sales manager is present to help train the new representatives on how to sell the products. Marketing is completely up to the sales representatives as none is done by the company. Support for the sales team suffers as continued cuts are made to the support staff. Make sure you ask detailed questions in the interview process and get all "promises" in writing.

    Advice to ManagementAdvice

    Be fair in the explanation of the potential pay for the first year. If you train you will keep the better representatives. Do not just copy the training program from other locations but also copy the pay plan and structure. Not having a sales manager to save money is a loss in the long term.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horrible! Base pay is 30K...its not worth the hassle...they say you can make money if you stay for a few years

    Current Employee - Account Executive  in  Philadelphia, PA
    Current Employee - Account Executive in Philadelphia, PA

    I have been working at Toshiba America Business Solutions full-time for more than a year

    Pros

    The initial training is decent..the only positive thing is that you truly find out more about yourself and how much you can handle it when life gets rough.

    Cons

    No leads given, horrible base pay, They tell you how amazing and easy it is but its not. They say that you can make money after several years but for 30K, noone can survive on that income.

    Advice to ManagementAdvice

    More base pay!

  6. 1 person found this helpful  

    Professionalism of Senior Management of the Carolina's division is terrible at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  Charlotte, NC
    Former Employee - Senior Account Executive in Charlotte, NC

    I worked at Toshiba America Business Solutions full-time for more than a year

    Pros

    The Toshiba product line compared to the competition is pretty good. The service team does a pretty decent job and the customer service ladies that answer the phone for service calls are very good. The admin staff are pleasant as well.

    Cons

    I can only speak of the Carolina's division for Toshiba. As a company Toshiba seeks out and purchases independent copier dealerships and they become corporate owned locations. The management is typically left in place as is the culture. It's amazing a company the size of Toshiba does not put into place some type of District Manager that makes sure each area is operating in a respectable way. They are ran like a used car dealership and actually this is an insult to the used car dealerships. The average sales rep in the Carolina's group is less than 12 months.

    Advice to ManagementAdvice

    Until you change your ways you are going to continue to have sales turnover. Don't encourage your teams to rape a customer even if they can and know that a fair margin and ethical account management will ensure repeat customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great Training. Hard sale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Charlotte, NC
    Current Employee - Account Executive in Charlotte, NC

    I have been working at Toshiba America Business Solutions full-time for more than a year

    Pros

    Support and training were excellent. Some of the best training I have ever had.

    Cons

    Office Equipment sales is tough. Not for someone easily upset.

    Advice to ManagementAdvice

    Don't be so degrading and negative.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    lies, lies, lies!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Wilmington, MA
    Former Employee - Account Executive in Wilmington, MA

    I worked at Toshiba America Business Solutions full-time for more than a year

    Pros

    all the stuff they tell you to take the job!

    Cons

    everything that happens afterwards. 30 days into the position you'll realize everything was a lie! They lie to their customers and you have to make up for the awful customer service.

    Advice to ManagementAdvice

    Retire, transfer and move! You are ruining the company, you are abusive, you are liars and unprofessional.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    This was one of the worst experiences of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounts Receivables  in  King of Prussia, PA
    Current Employee - Accounts Receivables in King of Prussia, PA

    I have been working at Toshiba America Business Solutions full-time for more than 5 years

    Pros

    I liked the old manager she made the company feel more family friendly

    Cons

    This company cheats their employees out of bounses

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Toshiba American Business Soluions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toshiba America Business Solutions

    Pros

    It was a fun place to work

    Cons

    it was challenging at times

  11.  

    Creative, responsive and supportive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toshiba America Business Solutions full-time for more than 8 years

    Pros

    The atmosphere when I was there was lively and positive. There were always new things to learn and the company encouraged that learning. Staff was motivated to explore industry challenges and find "best in class" examples to build on.

    Cons

    Although there were not always enough people to effectively respond as nimbly to specific industry changes, the quality of the company responses were always exemplary.

    Advice to ManagementAdvice

    Overall, listening to the changes in industries and in customer requirements is paramount. Using that information to lead the sales community into a better trained future will have an enormous impact on the feet on the ground success.

    Recommends
    Positive Outlook
    Approves of CEO

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