Toshiba America Business Solutions

www.eid.toshiba.com
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Toshiba America Business Solutions Reviews

Updated June 30, 2015
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2.4
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Recommend to a friend
Approve of CEO
Toshiba America Business Solutions President & CEO Mark E. Mathews
Mark E. Mathews
29 Ratings

Pros
  • Great Product Training through Toshiba Training program (in 3 reviews)

  • Great company name that is recognized when prospecting for new business (in 3 reviews)

Cons
  • downgrade in benefit - no 401K match (in 4 reviews)

  • Good sales people who land a nice account also risk losing that business to more senior sales people (in 4 reviews)

More Pros and Cons

92 Employee Reviews

Sort: Popular Rating Date
  1. Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Consultant in Irvine, CA
    Current Employee - Solutions Consultant in Irvine, CA

    I have been working at Toshiba America Business Solutions

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Exceptionally Talented people, but too few to manage the expected revenue targets.

    Cons

    Everyone is stretched too thin to improve broken processes. Constant fluctuation of compensation plans.


  2. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Toshiba America Business Solutions full-time

    Neutral Outlook
    Neutral Outlook

    Pros

    Strong commission earnings, great opportunity to make lots of money without major travel, stability if you produce.

    Cons

    Influx in out of market decision making is changing working environment.


  3. Toshiba

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Toshiba America Business Solutions

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good people to work with

    Cons

    The Benefits aren't that good


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Copier Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dauphin, PA
    Former Employee - Account Executive in Dauphin, PA

    I worked at Toshiba America Business Solutions (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Products and solutions are well known

    Cons

    Limited growth opportunities at this branch

    Advice to Management

    Treat your employees like people and not numbers


  6. Toshiba America Business Solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Brand Manager in Irvine, CA
    Former Employee - Product Brand Manager in Irvine, CA

    I worked at Toshiba America Business Solutions

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, International company, Vision, Technology

    Cons

    Senior Management, growth opportunities, communication

    Advice to Management

    Communication, bi-directional annual reviews from managers to direct reports as well as direct reports of managers


  7. Just o.k.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Northeast, NY
    Former Employee - Human Resources in Northeast, NY

    I worked at Toshiba America Business Solutions full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    National HQ in California, run globally from Japan. Regional operations each run independently, with local managers

    Cons

    Low salaries (except for sales), expensive benefit costs, no 401K match. No process in place to transfer within TABS to other regions.

    Advice to Management

    Look at other measurements to determine what is working besides monthly sales figures


  8. Helpful (2)

    Collections

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toshiba America Business Solutions

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Company had a lot of events to make it fun at the workplace. Perks get free tickets to Angels and Ducks game. Great people

    Cons

    Company was going through tough times, competition and pressure from parent company. Eventually had to cut benefits such as 401K match

    Advice to Management

    You should watch out for the employees more and try harder to retain the good people


  9. Outside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES
    Former Employee - OUTSIDE SALES

    I worked at Toshiba America Business Solutions full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent team partners and sound regional management support

    Cons

    Senior executive lack motivational skills

    Advice to Management

    Trained top brass executives to motivational coaches


  10. Customer service representive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Toshiba America Business Solutions full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice coworkers. Two twenty min breaks. Learn about ink toners for copy machines. A

    Cons

    Absolutely no training provided. When you request training for certain situations none is provided. You are then expected to know how to process complex orders without any training and then get called into the supervisors office and get chewed out for not processing the orders you were never trained to do. I asked numerous times how to process an order and was told "just do it". There is no HR department to file any appeals if you were to be wrote up. No HR department to report any issues with upper management so if you have an issue with your supervisor you must go to your supervisor to report any issues. This is a problem since most of the issues you will encounter is with the supervisor. This supervisor makes up the rules as she goes along. I was written up for using two sick days without giving enough notice. So unless you know when you will be sick in advance be prepared to be written up. Also when I asked where the HR department was so I could file an appeal I was told "Boston or Philadelphia". This same person who wrote me up breaks countless company policies with no recourse. She has her husband, daughters, and grandchildren in the workplace for hours at a time. She shows up 30-45 min late on a constant basis and has put her hands on me in an inappropriate unprofessional manner numerous times.

    Advice to Management

    Get rid of the customer service supervisor from the greenville office. Update computer hardware and software. Have a human resource department on site.


  11. Regional Service Management and Regional Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operation Manager in San Antonio, TX
    Former Employee - Operation Manager in San Antonio, TX

    I worked at Toshiba America Business Solutions (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great people to work with.

    Cons

    Company is always in a restructure mode



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