Total Defense

  cloud.totaldefense.com
  cloud.totaldefense.com

Total Defense Reviews

8 Reviews
2.3
8 Reviews
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Recommend to a friend
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Paul Lipman
3 Ratings

Employee Reviews

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  1.  

    Account Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Defense full-time (more than an year)

    Pros

    the President left and there are new people in place. We went from super micro management to hands off approach. Family work balance has changed and we get to go home happy rather than thinking we will lose of jobs in the morning. This has become a better place to work.

    Cons

    No clear direction from management on whats next in the life of a TD employee. Look within before looking out to hire.

    Advice to ManagementAdvice

    Look inside before looking outside to hire.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Forecasting heavy & high call volume

    • Work/Life Balance
    Former Employee - Sales in Islandia, NY
    Former Employee - Sales in Islandia, NY

    I worked at Total Defense (less than an year)

    Pros

    Training program is extensive and very informative

    Cons

    Product quality lacking with unrealistic sales goals. More interested in high volume of short calls than quality of the calls. Very heavy forecasting required.

    Doesn't Recommend
  3.  

    Worst Company I have ever come across

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Total Defense

    Pros

    Free Coffee. That is about it..

    Cons

    Absolute disaster of a company.
    Originally the former security software division of Computer associates. The company has been in free fall since private equity bought the company.
    Every product the company offers is terrible. Terrible!
    They are currently offering a cloud based product that consistently goes down (stops working), despite guarantees to customers that the product will remain working 99.999999% of the time.
    Every company using TD's products are unhappy, so sales force is constantly dealing with pissed off customers.
    Total Defense expects sales force to sell to enterprise level accounts which is un-relaistic considering the products are terrible, the customer support is India based (I-yogi), and is a disaster..Level 1 support.
    Also, if you do reasearch on the comapny you will find nothing but negative reviews...
    Employees are treated like crap.
    Management uses pressure tactics in an attempt to motivate employees.
    No one in the company is happy.
    Sales force is not supported by mgmt. Only time that mgmt interacts with sales force is to complain
    Most unprofessional mgmt staff I have ever come across
    Lot of turnover.
    Complete waste of time.
    If i could give this company negative stars...I would

    Advice to ManagementAdvice

    I can't give advice to mgmt because they shouldn't be managers in the first place. They manage by pressuring sales force and belittling them. They also give sales force unrealistic quotas, and not one person in company has exceeded quota.

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  5. 1 person found this helpful  

    It's a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Redwood City, CA
    Current Employee - Sales in Redwood City, CA

    I have been working at Total Defense full-time (less than an year)

    Pros

    Start up excitement and atmosphere. Senior management who care and want people to be successful. Good transparency and very supportive. Challenged daily to contribute and grow the business.

    Cons

    Does not appear to be any yet.

    Advice to ManagementAdvice

    Continue to provide information to the team to keep them informed about progress, challenges and opportunities.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Boiler room of security software...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Hauppauge, NY
    Former Employee - Inside Sales in Hauppauge, NY

    I worked at Total Defense full-time (more than an year)

    Pros

    50k base + comm
    applebees across the street.
    the scene next door
    .thats it lol

    Cons

    Mgmt is all over the sales force..employees are treated like children
    Mgmt's focus is on coming up with new ways to make sure the sales force is making as many dials as humanly possible
    metrics 100 calls a day
    Recorded phone calls
    Micro-mgmt (big time!!!!)
    every product the company has brought to market has been a disaster
    customer support for customers is india based and is an embarrassment
    leaving before 6pm is frowned upon
    Mgmt doesnt train employees and isnt around to support sales team during the day..
    unattainable quotas
    not one sales person has beaten quota...not one

    Advice to ManagementAdvice

    Get a clue! Come up with a strategy and stick with it. Put more emphasis on product development and customer support...and not only on micro managing the sales force

    Recommends
    Negative Outlook
  7.  

    working life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Dublin, Dublin (Ireland)
    Former Employee - Account Manager in Dublin, Dublin (Ireland)

    I worked at Total Defense full-time (less than an year)

    Pros

    Staff that I worked with all had to be strong together

    Cons

    Poor management, Poor after sales (or non existent after sales service) Bully tactics used by one former manager to get staff to do what he wanted them to do. Totally negative tactics to use when your staff are trying to sell a product that had worked well for the former company that it was acquired from. Work life did not exist at this company. Asking for a holiday was like you were cheating on them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    The Worst ever. The hell exist !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Total Defense full-time (less than an year)

    Pros

    No Pros at all !!

    Cons

    Everything in this company is against you as employee.
    I saw people running out from the company door crying about the way the management treat you.
    The Team Meeting was just an opportunity for the management from USA to denigrate, humiliate and over pressuring the people working for this company.
    in 45 Days 15 sales people left this company.
    The reputation that Total Defense was able to build in Dublin is very very and again, very bad.
    Basically I do not suggest to work for this company even to my worst enemy. They are still alive only because Venture Capital is behind them.

    Advice to ManagementAdvice

    Change job !!!! To be a manager is not for you !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Total Defense Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Dublin, Dublin (Ireland)
    Current Employee - Account Manager in Dublin, Dublin (Ireland)

    I have been working at Total Defense full-time (less than an year)

    Pros

    Great compensation and selling exciting new cloud based product

    Cons

    reputation of the company was really bad in the past year
    so difficult to keep customers now

    Advice to ManagementAdvice

    listen more the employees

    Doesn't Recommend
    Neutral Outlook

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