Total Merchant Services

  www.totalmerchantservices.com
  www.totalmerchantservices.com
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Total Merchant Services Reviews

Updated July 11, 2014
Updated July 11, 2014
27 Reviews
4.1
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Joe Kaplan
21 Ratings

Employee Reviews

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  1. 2 people found this helpful  

    Marketing Intern

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Total Merchant Services

    Pros

    Great culture. Really enjoy the positive attitude and good compensation. Training was nice. People are cool

    Cons

    I don't have anything negative to offer about this company, other than the long hours you'll put into a product that makes significant impact on other people's lives.

  2. 1 person found this helpful  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Merchant Services

    Pros

    Decent pay for entry level.

    Cons

    Not enough or effective training. (Many calls are transferred endlessly throughout departments due to lack of knowledge or laziness.)
    HR was absent for the first eight months.
    Supervisors are ill-equipped, show favoritism.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Poor leadership in critical roles has driven away talent and cultivated an environment of distrust.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Merchant Services full-time

    Pros

    There are positions available due to employee attrition.

    Cons

    Technical knowledge and\or time spent in a position does not always equate to a good leader or good decisions, and there are several Director level employees who have been promoted or hired based on those criteria. To make matters worse, there is no avenue for addressing poor leadership or questionable decisions within the company without retaliation. This has led to a stifling environment.

    Advice to ManagementAdvice

    Skip level meetings might be a good way to start uncovering issues and inadequacies in Director level leadership. Although, for that to be effective, employees have to feel they are in a safe environment and not in danger of losing their jobs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Alive and Growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology
    Current Employee - Technology

    I have been working at Total Merchant Services full-time for more than a year

    Pros

    You should work at TMS because:
    -Your skills will be used and appreciated.
    -You will not be micro managed
    -Your opinion will be respected
    -There are many opportunities
    -You can be a part of a team that cares for each other

    Cons

    No company is perfect. TMS is not a Utopia where you will be happy with everything.

    All companies do things that don't make sense at times, but this happens less frequently at TMS

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Amazing COMPANY!!! All smiles, super friendly, celebrate every holiday, no dress code, they believe in work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Center  in  Woodland Hills, CA
    Current Employee - Customer Care Center in Woodland Hills, CA

    I have been working at Total Merchant Services full-time for more than a year

    Pros

    We provide payment industry sales professionals with outstanding product and service innovation.

    Cons

    If you are not with us, you are not with the best.

    Advice to ManagementAdvice

    Keep on doing what you are doing! Joe is such an inspirational leader, with an awesome team!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Total is an amazing company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Woodland Hills, CA
    Current Employee - Anonymous Employee in Woodland Hills, CA

    I have been working at Total Merchant Services full-time for more than a year

    Pros

    Amazing atmosphere
    Great people leaders
    Well thought out strategy
    Celebrates stretch mistakes for learning and growth
    Great employee engagement
    Celebrates and embraces diversity in thought
    Fast pace
    Rate of change
    Ambitious goals
    Attention to detail, its the little things that matter most to employees (Socials, All Hands, Meet 3's)

    Cons

    Rate of change, fast pace and ambitious goals are both a Pro and a Con to me. It depends on the type of organization you want to be a part of...I only list as a Con so that folks get a clearer picture. Personally I thrive in these environments but some folks stray away...

    Advice to ManagementAdvice

    Focus is incredibly important and constantly evaluating our priorities should be a muscle we flex daily, weekly, monthly.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A Company with a face paced environment. Room for a lot of growth in all areas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Merchant Services full-time for more than a year

    Pros

    Salary and work are above average. Working with top tier developers and engineers is what really separates TMS from other companies.

    Workplace flexibility is always key. You don't have to drive in EVERY single day!

    Cons

    No real training budgets. Benefits such as medical, dental 401k are below average.

    Advice to ManagementAdvice

    Continue philosophy with great Life / Work balance.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Rug ripped out from under

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Woodland Hills, CA
    Former Employee - Manager in Woodland Hills, CA

    I worked at Total Merchant Services full-time for more than 8 years

    Pros

    Before new management, TMS was a strong machine with great family-style employees. Every person in a leadership role was fully invested. You wanted to work there.

    Cons

    After new management, TMS was just a sad excuse each day of chasing false expectations which were designed to mask their true intent: "gut it, move it, gloss it up, drive it straight into the ground and make money for only a TINY few". Long term employees who got the company to be successful before "new vision" were tossed asunder. Not very Diamond Cutter.

    Advice to ManagementAdvice

    None, as they never take advice. Their goal isn't company success or group success. Hope that agents don't fall for the smoke & mirrors only to lose their commissions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    TMS is like Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Engineer  in  Los Angeles, CA
    Current Employee - Senior QA Engineer in Los Angeles, CA

    I have been working at Total Merchant Services as a contractor for more than a year

    Pros

    Excellent, Challenging and fast paced work environment.
    Very friendly and cooperative management.
    Personally TMS is like a family to me

    Cons

    TMS have never been disappointed me.

    Recommends
    Approves of CEO
  11.  

    Great company with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Merchant Services full-time for more than a year

    Pros

    The people and the culture.

    Cons

    Moving locations has set us back a bit but we are coming on strong.

    Advice to ManagementAdvice

    Need more communication with 5 year plan

    Recommends
    Positive Outlook
    Approves of CEO

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