Total Quality Logistics

  www.tql.com
  www.tql.com

Total Quality Logistics Reviews in Chicago, IL

Updated October 6, 2014
Updated October 6, 2014
386 Reviews
3.5
386 Reviews
Rating Trends

Recommend to a friend
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Total Quality Logistics Founder, CEO, and President Kenneth Oaks
Kenneth Oaks
289 Ratings

Review Highlights

Pros
  • There is unlimited earning potential; literally the sky is the limit (in 39 reviews)

  • Good benefits, excellent earning potential, and semi-relaxed work environment (in 34 reviews)


Cons
  • TQL does an amazing job helping with work-life balance, however it isn't perfect (in 38 reviews)

  • the workload is very front-end heavy - with long long hours (in 59 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Competitive Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Account Executive Trainee in Chicago, IL
    Current Employee - Logistics Account Executive Trainee in Chicago, IL

    I have been working at Total Quality Logistics full-time (less than an year)

    Pros

    Good compensation if you work hard, reputation exceeds that of other companies in the industry - making it a much more enjoyable selling experience and worth the time and effort

    Cons

    Compensation for base salary when you start is pretty low, especially being in a big city. After training, the compensation gets better with hard work and results, but the beginning is tough to keep up the persistence when your pay doesn't change with effort

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    The place is a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL

    I have been working at Total Quality Logistics full-time (less than an year)

    Pros

    Free beer on Fridays. Happy hour every once in awhile. Office location.

    Cons

    Where to start....all the reviews on here are from recruiters posting them. I sit next to one at the office and they do it daily. No lunch breaks!!! You have to work on Saturdays and some holidays. Bringing so many new people in that it's nearly impossible to get a good book of business,. It involves cold calling companies that hate TQL because of their shady reputation in the industry and the fact that they get multiple calls from us because there is no way to track it. Only people making money here are the veteran brokers that were given their accounts. Please don't let the recruiters fool you. Your better off anywhere else.

    Advice to ManagementAdvice

    Stop expanding so fast.

    Doesn't Recommend
    Disapproves of CEO

    Total Quality Logistics Response

    Sep 4, 2014Employee Communications

    It isn't possible to have multiple posts from the same person and there are more than 355 employee reviews on this site. In regards to the demands of the job (some weekends, holidays, cold calling ... More

  3. 5 people found this helpful  

    Fantastic success and terrible loss, a daily emotional roller coaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL

    I have been working at Total Quality Logistics full-time (less than an year)

    Pros

    TQL provides an excellent training regimen for those interested in the domestic transportation industry. After your initial six month training period, the base salary helps you get by for months 6-15 while you build a book of business. The sky really is the limit as far as how much you can earn. There are people who get by on 50-60k per year, and those who make well over 300k. If you have a no excuses attitude, you will be rewarded. For those that are successful, there are plenty of opportunities to rise through the management ranks. TQL has been and will continue to be in a high growth stage for some time. Take advantage of it.

    Cons

    Moving freight is mundane. It is stressful, messy, and always uncertain. Stay away from TQL if you get stressed easily. Forget about vacation days. The package you are offered is miniscule and it is difficult to take more than a day off at any time. Leaving for the day means having someone else handle your accounts. Without an assistant, this could mean disaster. Your book of business is like a stock portfolio. Balanced and diversified will help you endure market forces and competition. The only problem with balanced and diversified is that it is very difficult to obtain. Often times your book of business is luck of the draw, whatever you can get and whatever you can keep. There is a lot of chance involved and while hard work will mean success at some point down the line, it's hard to stay positive when you are drowning on a 35k salary. You will become elated with success one moment and find it hard to continue after a day of things going wrong. Even if you are good at managing your book, a lot of what goes wrong in transportation is completely beyond your control.

    Advice to ManagementAdvice

    TQL needs to change its 35k base salary policy. Some office locations are fine on 35k and others in large urban areas require substantially more. Review base salaries and make them competitive with the job market of each location.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL

    I have been working at Total Quality Logistics full-time (more than an year)

    Pros

    good learning experience for people out of college

    Cons

    long hours not much reward

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    If you put the effort in your first year or so you can see a significant increase in pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Freight Broker in Chicago, IL
    Current Employee - Freight Broker in Chicago, IL

    I have been working at Total Quality Logistics full-time (more than an year)

    Pros

    Unlimited opportunity, don't need to get promoted to make more money, young atmosphere, fast paced

    Cons

    Stressful, deal with a lot of unreasonable idiots (trucks), company is cheap for how much money it makes (had to pay for our own company golf tournament, drink tickets at the end of the year party only included wine and beer and we only got 2 apiece), brokers too often have to handle things that should be handled by other departments (accounting, billing, etc)

    Advice to ManagementAdvice

    Give more back to the brokers, increase the commission % for brokers since we're the ones responsible for earning all the money and dealing with all the stress

    Recommends
    Approves of CEO
  7. 3 people found this helpful  

    duped

    Former Employee - LAE - Chicago in Chicago, IL
    Former Employee - LAE - Chicago in Chicago, IL

    I worked at Total Quality Logistics full-time (less than an year)

    Pros

    potential to make money is through the roof if you...... list goes on, bottomline - if your customers don't pay their bills, which they won't, you won't get paid ---- ever! Nice people here and there but this is true dog eat dog.

    Cons

    10 laundry lists worth of cons. You name, they have it or don't have it.

    Advice to ManagementAdvice

    move on to a different job opportunity and let this company crash and burn

  8. 5 people found this helpful  

    First World Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LAE in Chicago, IL
    Former Employee - LAE in Chicago, IL

    I worked at Total Quality Logistics full-time (less than an year)

    Pros

    -cool young people to work with?

    Cons

    Turnover rate is rediculous...DONT DRINK THE KOOLAID! These recruiters will promise you the world just to get you to work for them. They say you can make 6 figures blah blah blah, but very few make over 60k- if you been there for years and work like a dog. I started with a group of 12 people and 10 of us quit by the 5th month. Ive heard rumors that recruiters post on these website to give people the wrong impression.
    -work over 60hrs a week for mediocre pay- about minimum wage if you do the math
    -no work life balance. at any given moment you can take a phone call from client. They dont care if you're at a baseball game or trying to enjoy your Sunday.
    -Do not work here if you want to have a life or have a family
    -100s of cold calls per day
    -No commission when you start
    -Micromanaged
    -No breaks or lunch. youre expected to work when you eat!!!

    Advice to ManagementAdvice

    understand that people want a life outside of work and increase the base pay just a little. It can make a big diffrence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sales Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Team Leader in Chicago, IL
    Current Employee - Sales Team Leader in Chicago, IL

    I have been working at Total Quality Logistics full-time (more than 3 years)

    Pros

    The sky is the limit. Uncapped commission structure.

    Cons

    If you're not willing to work afterhours than this job isn't for you. BUT when you start getting paychecks you'll understand why we do it.

    Advice to ManagementAdvice

    Keep doing what you're doing bc it's clearly working. It won't be much longer until we're #1 brokerage in the nation. LOVE MY COMPANY!!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Plenty of opportunity with unlimited earning potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Account Executive in Chicago, IL
    Current Employee - Logistics Account Executive in Chicago, IL

    I have been working at Total Quality Logistics full-time (more than 3 years)

    Pros

    unlimited earning potential, great atmosphere, advancement opportunities, you get what you put into the job, can be successful within 1-2 years

    Cons

    no success if you're lazy, can be long hours

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Micro management, lies, no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistic Account Executive in Chicago, IL
    Current Employee - Logistic Account Executive in Chicago, IL

    I have been working at Total Quality Logistics full-time (more than an year)

    Pros

    If you succeed at this company which only 25% do you make great money!

    Cons

    You get hired at 35 k it takes typically a year minimum to make more than that. On call 24/7 late night phone calls, 3am etc if you don't answer your manager gets a call and you get in trouble. You must be on call when on vacation. Very little work life balance. Micro management in all forms. Very little advancement in management and with career. The culture is that you don't take breaks, days off, or a lunch.

    Advice to ManagementAdvice

    Let successful people have a little freedom.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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