Total Wine & More Reviews

Updated April 30, 2015
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2.4
198 Reviews
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Total Wine & More Co-Owners David Trone & Robert Trone
David Trone & Robert Trone
101 Ratings

Pros
  • You get to learn a lot about wine, beer and spirits (in 6 reviews)

  • Generous employee discount (on highest profit margin direct wines), willing to work with employees so they can have outside life (in 10 reviews)

Cons
  • Forget about any semblance of work/life balance (in 16 reviews)

  • Longhours (generally 10-12 hours, sometimes 13), with one 30 minute break (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. A normal part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN

    I have been working at Total Wine & More part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Good co-workers, decent starting pay, and a really good discount on already cheap wine. Lots of room for promotion

    Cons

    Management changes all the time, full-time workers are expected to work 50 hours a week. Not much else to say here

  2. just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser in Laurel, MD
    Current Employee - Merchandiser in Laurel, MD

    I have been working at Total Wine & More

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay well not always busy

    Cons

    Not very rewarding needs to give monthly bonus

    Advice to Management

    Pay employees more

  3. Sales team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Daytona Beach, FL
    Current Employee - Sales Associate in Daytona Beach, FL

    I have been working at Total Wine & More full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Awesome company to work for. Lots of benefits. Lots of chances to earn a bounce. Ability to advance, awesome team members to work with.

    Cons

    Lack of communication between manager staff.

    Advice to Management

    Communicate with one another more. Listen to employees for advice on what works.

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  5. Helpful (2)

    Love the benefits, some management are great - others are awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Potomac, MD
    Former Employee - Administrative Assistant in Potomac, MD

    I worked at Total Wine & More

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Benefits, free cases of wine (to some other employees)

    Cons

    Work long hours, bad management system

  6. Helpful (5)

    Over worked and under appreciated worker bee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Team Member in River Edge, NJ
    Former Employee - Front End Team Member in River Edge, NJ

    I worked at Total Wine & More

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some discounts. You learn a lot about their products through both customers and wine associates. The pay is better than minimum wage and you get tiny incentives to earn a little more here and there. Your fellow employees keep you going. Liquor stores attract some interesting people, so every day is different.

    Cons

    Typical retail. You're never good enough or fast enough. You'll be written up for just about anything.

    At the register you're expected to pitch the wines they have on display, get email sign-ups and WOW cards for every transaction. Occasionally, a manager will stand behind you during the transaction and write on their little clip board to make sure you're doing just that. (You can tell when a customer wants to leave rather quickly compared to one who doesn't. Not everyone wants to hear the "script"). When the manager is behind you, you have to force out the entire pitch (regardless of how you read the customer) so they don't pick at you.

    Every week you have to do a "practice cart" on a training register. Don't make a mistake- you'll be written up. You also receive a cashier performance review every week. Keep your tills balanced or you'll be written up as well.

    Not only are you a cashier when you're a FETM, but you're also responsible for a few randomized tasks for the day that are to be done in an unreasonably short amount of time. The downtime window is pretty brief for the majority of the week so it's difficult to get big tasks done sometimes. If you don't finish them you also get chastised/written up. Make sure to answer your phone at the register by the second ring. They're watching you..

    During the interview process, I was told about how fast paced the job was.. but I didn't expect to feel so unappreciated. "Walking on eggshells" is an understatement. Feeling worthless is not the ideal working environment for any employee. Also, one 30 minute break is NOT okay.. especially when you have a 10+ hour shift. Definitely not enough time to recharge. Management gets drained, overworked and stressed as well.. and it's very noticeable.

    Advice to Management

    Find time to praise employees. If you work more than 6 hours you should have at least two 10 minute breaks evenly spaced out in your shift. How can we adequately help customers with an exhausted brain and body? The break issue needs to be presented to the higher-ups so everyone (both employees and management) gets treated fairly.

  7. Front End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Las Vegas, NV
    Former Employee - Cashier in Las Vegas, NV

    I worked at Total Wine & More full-time (More than a year)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Free Wine
    carding under 21 incentives

    Cons

    Hours and work schedules crazy
    lack of support from management
    one day of training
    a lot of gossip

    Advice to Management

    send managers to a class on how to be professional to employee's. One Manager likes to talk about other employee's and gossip. pretty sad!

  8. Front End Team Member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Team Member in Plano, TX
    Former Employee - Front End Team Member in Plano, TX

    I worked at Total Wine & More

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The discounts were great, meeting new customers and having repeat customers appreciate you is super.

    Cons

    All four "managers" had favorite employees. If you were not one, they did everything possible to push you out.

    Advice to Management

    Give everyone a chance to be promoted. Trone brothers never spoke to lower echelon employees while visiting stores.

  9. Helpful (6)

    Welcome to the machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Total Wine & More

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Colleagues are intelligent, hard-wording and for the most part, generally care about what they are doing.

    Cons

    HR policies are strict and rarely forgiving. The culture supports the belief that everyone is replaceable. Management is very paternalistic and rarely supports independent thought or inquiry.

  10. Helpful (3)

    Life Expectancy: 1 year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Total Wine & More

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Pay. Benefits are okay.

    Cons

    No flexibility. Morale is shot. You feel as if upper management cares nothing for or about you.

    Advice to Management

    Get to know your employees. Don't treat them as just an FTE.

  11. Better Than Most Retail Companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wine Team Member
    Current Employee - Wine Team Member

    I have been working at Total Wine & More part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible scheduling (set availiablity), reasonable starting pay, benefits for all full-time employees, opportunity for growth, excellent staff training.

    Cons

    Long hours (10-12+), late/early hours (5AM open/as late as 11PM close) hectic weekends, communication issues, not the best environment for front end/merchandising team.

    Advice to Management

    Be more receptive to employee input, and be more transparent about the business. Additionally, acknowledge employees that show initiative and make sure their careers are able to develop accordingly.

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