Total Wine & More

www.totalwine.com

Total Wine & More Reviews

Updated January 22, 2015
Updated January 22, 2015
174 Reviews
2.3
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Total Wine & More Co-Owners David Trone & Robert Trone
David Trone & Robert Trone
86 Ratings

Review Highlights

Pros
  • You get to learn a lot about wine, beer and spirits (in 6 reviews)

  • Generous employee discount (on highest profit margin direct wines), willing to work with employees so they can have outside life (in 10 reviews)


Cons
  • Forget about any semblance of work/life balance (in 16 reviews)

  • Longhours (generally 10-12 hours, sometimes 13), with one 30 minute break (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great team, and a good time to join the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wine Associate
    Current Employee - Wine Associate

    I have been working at Total Wine & More full-time (less than a year)

    Pros

    There seem to be a decent number of negative reviews, so I want to put in a good word. I personally love the team at my store. Also, a retail gig that offers benefits after 90 days, and PTO in your first year is far better than you could find elsewhere.

    Cons

    Shifts can be, and often are long (9-10.5hrs on average) Work/life balance? Fogettaboutit! C'mon though, it's retail.

    Advice to ManagementAdvice

    Try and make sure the same directives are given. When an employee has his immediate supervisor saying "go left" and a more senior manager saying "go right" it makes knowing which way to go a challenge.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Wish I coulda stayed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashiet/Customer Service in Lewisville, TX
    Former Employee - Cashiet/Customer Service in Lewisville, TX

    I worked at Total Wine & More part-time (less than a year)

    Pros

    inter acting with the customers, the other employees, the work

    Cons

    the management is some of the crappest managers that I have ever had to work for.

    Advice to ManagementAdvice

    stop trying to one up each other.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    A Good Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Total Wine & More part-time (less than a year)

    Pros

    Good discount on Winery Direct wines. Very knowledgeable staff. Staff encouraged to participate in classes, for free, to learn more about wine and beer. Managers were supportive, encouraging and thankful for hard work. Management bought lunch for all employees when working long hours for holidays, etc. Days off must be requested 21 days in advance and request was typically granted.

    Cons

    One 30 minute break when working long hours (8-10 hrs.). Not many cons at the location I worked at.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Seasonal employee overworked and underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Cashier in Huntington Beach, CA
    Former Employee - Front End Cashier in Huntington Beach, CA

    I worked at Total Wine & More full-time (less than a year)

    Pros

    Coworkers are cool, decent discount on wine.

    Cons

    Management lacks communication skills, and one of the male managers was creepy. The only time the general manager spoke to me was to bark an order at me in my short time working there and was kind of rude.

    Advice to ManagementAdvice

    I was told seasonal employment would be 90 days and they ended it at 30 days for all of the seasonal employees except like 2. We worked 40+ hour weeks during their busiest hours with little thanks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Good growth opportunities, poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Potomac, MD
    Former Employee - Anonymous Employee in Potomac, MD

    I worked at Total Wine & More full-time (more than 5 years)

    Pros

    If you're a self starter with initiative you will have the chance to do the job you were hired for and then much more. Be aware that good work means you'll get more work and more responsibility.

    Cons

    Mandatory 45-50 hour work weeks and extra work time near the holidays can be a drain. Senior management is too concerned about covering their own behind that they throw each other under the bus at will. Sr. mgmt does not have the courage to push back on the owners due to repeated verbal beatings from them.

    Advice to ManagementAdvice

    Isn't everyone supposed to be working together towards the ultimate same goals? Maybe you should start to work with each other instead of against each other.

    Doesn't Recommend
    Positive Outlook
  7. 1 person found this helpful  

    Educational & Full of Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wine Associate in Seattle, WA
    Current Employee - Wine Associate in Seattle, WA

    I have been working at Total Wine & More full-time (less than a year)

    Pros

    The number of benefits is huge compared to other stores - free tasting and classes for the employees, as well as wine and beer programs to help give better advice to the customers by tasting different wines and beer every month. Very professional atmosphere that does not put up with drama or bad/lazy behavior from their employees. It is insanely educational, and once you know a bit more about wine, spirits, etc., it is very fun suggesting actual great drinks to customers. I also work for a store that works very hard on giving their employees the best schedule possible for their personal needs.

    Cons

    Unless you know a little about wine before you start, you are in for a rude awakening. Granted, I was seasonal, but even so, I feel like they should have educated me more about the basics before counting me as a "wine expert." Long, long shifts, if you want to work 40+ hours a week. If, however, you want less, then the shifts are, at the most, 6 hours long. It is still retail, and customer service can sometimes still suck. I also know that the difference between stores can be huge. I happen to work for a Total Wine store where my co-workers and I are very happy with our management team and the way we are treated. However, we are aware of a store about an hour away that has a high level of turnover because of how horribly management treats their employees.

    Advice to ManagementAdvice

    Teach everyone the basics of wine, even the seasonal people. Train us on everything, so that we may help out in every station. Also, make breaks mandatory, as no one takes them and the ones that do then feel lazy for it.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Generally good work environment, but long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Team Member in Fairfax, VA
    Former Employee - Front End Team Member in Fairfax, VA

    I worked at Total Wine & More part-time (less than a year)

    Pros

    Depending on the store manager rotation, the store manager can be a great boss to work for. My boss was one of those people that you wanted to please and he showed his appreciation and respect for his employees, even though we were only cashiers.

    Work-life balance was easy, and the office culture was about having a good time while getting quality work done.

    Cons

    A full work week is 50 hours. Shifts are usually 9 or 10 hours.

    You can put in for a transfer or be arbitrarily moved from store to store in the area. There are about five in the northern Virginia area, and being moved from one store to another can greatly effect your commute, and if you don't drive, you're screwed.

    Advice to ManagementAdvice

    Try to have more people on the sales floor to keep the stress of alcohol-frustrated customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Toxic work enviorment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Potomac, MD
    Former Employee - Anonymous Employee in Potomac, MD

    I worked at Total Wine & More

    Pros

    Free wine sometimes as gifts. Free parking

    Cons

    45-50 hour weeks, terrible management. No one works as a team. The office politics are unbearable....shall I go on.

    Doesn't Recommend
    Negative Outlook
  10. 3 people found this helpful  

    Terrible work environment...just terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Potomac, MD
    Former Employee - Anonymous Employee in Potomac, MD

    I worked at Total Wine & More full-time (more than 3 years)

    Pros

    free wine sometimes, free parking

    Cons

    Absolutely terrible place to work! Office politics are unbearable. No one works towards the same goal and they treat their employees like scum.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Wine geeks beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wine Sales in DFW, TX
    Former Employee - Wine Sales in DFW, TX

    I worked at Total Wine & More

    Pros

    You'll have the opportunity to learn vast amounts about wine, beer, and spirits, albeit the emphasis is placed on their high profit margin "Direct" products.
    Wine/Beer for life programs.

    Cons

    Risk/reward-there is no motivation for sales unless the product is one of their "Direct" items, and even then the reward is verbal...there is no financial reward for an individual going above and beyond.
    I have never been associated with a company that has more managerial meetings, taking support from the floor, and sometimes even chastising the staff for a lack of customer service coverage during the meeting.
    Many of the managers with whom I worked had almost no experience with wine (and most had little or poor "people skills").

    Advice to ManagementAdvice

    Extend the same courtesies to your employees that you expect them to extend to your customers.
    Too many chiefs and sycophants, each with his/her own agenda to save his/her own butt in the eyes of upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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