TouchCommerce Reviews

Updated March 4, 2015
15 reviews filtered by
  • Any Location
  • Any Job Title
2.7
15 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Bernard Louvat
9 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Great company and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TouchCommerce

    Pros

    People work hard while having a good work-life balance.

    Cons

    Some departments are understaffed and people have more clients than they can take care of.

    Advice to ManagementAdvice

    Take better care of your employees by staffing better.

    Recommends
    Approves of CEO
  2. Probably the worst company you'll ever work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Implementation Engineer in Agoura Hills, CA
    Former Employee - Senior Implementation Engineer in Agoura Hills, CA

    I worked at TouchCommerce full-time (more than 3 years)

    Pros

    - Very small handful of talented, friendly coworkers
    - Food truck (about once a year)

    Cons

    - Horrendous executive/upper management with no clue on how to run a company
    - Huge disconnect between management and staff employees with no interest from management to better the working conditions or incorporate feedback from staff
    - No opportunities for advancement, dead-end jobs given to employees
    - Poorly designed products that never evolve or advance with current technology
    - No cross-collaboration amongst internal depts, lots of in-fighting
    - Terrible benefits offered to employees
    - Below market wages
    - CEO is completely disconnected from the daily goings on within the company, shows no interest in improving employee morale

    To anyone who is considering working here - stay FAR away! It'll likely be the worst career move you'll ever make.

    Advice to ManagementAdvice

    Listen to your staff and start making positive changes for your employees and improve their working conditions!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Really bad place to work - horrible culture and bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TouchCommerce full-time (more than 3 years)

    Pros

    There really are not any pros to working at this company

    Cons

    Inconsistent Policies, Bad Leaders, The company is cheap and employees are underpaid. The benefits cost a fortune. Employees are not treated well

    Advice to ManagementAdvice

    Start investing in your staff and stop acting like arrogant no-good leaders

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Chill Desk Job, You learn patience, communication & soft skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Chat Agent in Agoura Hills, CA
    Former Employee - Sales Chat Agent in Agoura Hills, CA

    I worked at TouchCommerce full-time (more than a year)

    Pros

    All the employees were easy to get along with

    Cons

    It's a dead end job for chat/sales & QA agents.

    Recommends
    Positive Outlook
    Approves of CEO
  6. No job growth...no stability...everyone is in fear of loosing what little they have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Chat Agent in Agoura Hills, CA
    Former Employee - Sales Chat Agent in Agoura Hills, CA

    I worked at TouchCommerce full-time (less than a year)

    Pros

    Most of the employees are very upbeat about their job. Great Benefits. Flexible hours.

    Cons

    Unprofessional. Agents that have worked years at this company are let go at a moments notice. No concern about retaining employees.

    Advice to ManagementAdvice

    The office culture of this job is like an daytime drama television episode. If you are a chat agent and unliked by management, you will go nowhere. You will only advance at TC if you leave the company. Adults act like children. Supervisors spend their day surfing Facebook and UTube.

    The internet is constantly changing. And to meet the needs of those changes, you need to catch up with what is going on around you. Technology...Nobody cares about the changing technology. All they care about is obtaining contracts to keep everything a float. Which is not a long-term goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    It was a nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Agoura Hills, CA
    Current Employee - Sales Agent in Agoura Hills, CA

    I have been working at TouchCommerce full-time (more than a year)

    Pros

    The company seems to care about the employees and commonly has lunch brought in and fun festivities on Halloween and other fun holidays. This however does not take away from the professionalism that is seen throughout the company. They offer health plans and dental and the HR department is always helpful should you have any questions on changing your benefits.

    Cons

    If you are paid hourly, there will rarely be overtime offered. Additionally, they dont offer 401K matching, although each year, there will have a financial advisor come in to help review any updates, or answer any questions on the 401K plans.

    Advice to ManagementAdvice

    I have no idea how to run a company. I dont know how or why policies are made. Therefore, I will not be providing any advice and it would be entirely without merit.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Pretty easy job, but very dead end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Chat Agent
    Former Employee - Sales Chat Agent

    I worked at TouchCommerce full-time (more than a year)

    Pros

    It's very easy to learn, becomes repetitive really. Full time work, okay pay, benefits, paid sick and time off when you accumulate it. Opportunities to make commission as a sales agent. Personally got a lot of prizes there for being top customer service (Gift cards, tablets, etc). They will reward you if you're good in some ways, but really punish their employees in others.

    Cons

    You can tell the sales and cust. service agents are the lowest of the low. Management treats them like garbage. Takes away their benefits, constantly makes them change their schedules, very hard to change your hours, doesn't give them holidays off (I worked for Sprint, however, which is the worst department. They are the most strict and have the worst schedules available). Rules got a little ridiculous sometimes. Very short breaks and lunches. We also had some INSANE account managers and higher ups who would complain about everything agents did. Towards the end they started taking away more and more privileges.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful

    not for sales people if you are used to building a territory and closing business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Director in San Francisco, CA
    Former Employee - Sales Director in San Francisco, CA

    I worked at TouchCommerce full-time (more than a year)

    Pros

    Great idea and sales model. But no professional sales skills to speak of

    Cons

    The executive travels like the peanuts gang and doesn't want sales people to sell. They like selling and it's going to stay that way.

    Advice to ManagementAdvice

    keep selling you're doing a good job but hire professional C level people who can grow the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful

    Great place to work if you're not an agent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Agoura Hills, CA
    Former Employee - Software Engineer in Agoura Hills, CA

    I worked at TouchCommerce full-time (less than a year)

    Pros

    I mostly worked with Engineering and IT, and those are the best group of people I've worked with. I had great exposure to upper management (CEO/CTO) as a lowly engineer and I felt they listened to what I said. I felt they had big plans for me, so it was really hard for me to leave.

    Cons

    I live near Santa Monica, so the commute was the biggest minus.

    Even though I was a "full employee", it was starkly obvious the two tiered system between agents and everybody else.

    Advice to ManagementAdvice

    Other than move engineering to West Los Angeles, I would recommend integrating agents more into the general operations of things. I feel it would be too easy to make them feel excluded.

    The agents are what make the product.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. If you need something to get by...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Chat Agent in Agoura Hills, CA
    Current Employee - Sales Chat Agent in Agoura Hills, CA

    I have been working at TouchCommerce full-time (more than a year)

    Pros

    Medical and Dental + 401k (but no longer matched), reliable job. Casual dress code. Workout room and free food every now and then.

    Cons

    You're opinion/feedback doesn't matter, been made to feel like an idiot when I've tried to give reasonable feedback for how to make client communications better. Feels like you're back in high school as you're often scolded if you make a small mistake. Specific supervisor would call people out on the floor in order to embarrass them.

    Advice to ManagementAdvice

    The upper management is trying as they've recently held focus groups based on employee satisfaction. Although a few of the employees do act like they are in 5th grade, please do not judge us all based on that.

    Doesn't Recommend

TouchCommerce Photos

Work at TouchCommerce? Share Your Experiences

TouchCommerce

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.