TouchCommerce Reviews

Updated April 22, 2015
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3.0
19 Reviews
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Bernard Louvat
12 Ratings

Employee Reviews

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  1. Challenging work, great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TouchCommerce full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -The company seems to put a lot of effort into making employees feel appreciated. There's a committee that puts together monthly events and activities. We just had the Habit Burger food truck and CoolHaus ice cream truck come this week to thank the employees for their hard work launching a new client.
    -Great benefits offered for a company of this size, open PTO, stock options, yoga and bootcamp classes
    -Good work life balance. Most managers seem OK with working remotely every now and then.

    Cons

    Every company has it's ups and downs. Management is conservative when it comes to compensation but I have seen it way worse at other tech companies. I would rather work at a company that budgets correctly and have stability than at a company that doesn't. Not sure if the people that left negative comments used to work at large companies with huge budgets but for a company with a little over 200 employees, TouchCommerce seems to be doing what it can to make the company a good place to work at with long-term stability.

  2. Great place to kick off a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Agoura Hills, CA
    Former Employee - Anonymous Employee in Agoura Hills, CA

    I worked at TouchCommerce full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    TouchCommerce was a great opportunity for me. If you’re like me and young in your career you’ll find ample opportunities to grow. All of the departments I interacted with (Analytics, Finance, Marketing, and Operations) included diverse, talented, and motivated individuals – all truly a pleasure to work with over the years.

    Cons

    The employee benefits cost steadily increased during my time at TC. I found much better packages available elsewhere.

    Advice to Management

    Revisit the employee compensation packages. Many companies are offering more competitive benefits, unlimited vacation days, etc. Also, don’t be so frugal, invest in a proper sign as appearances are also important.

  3. COMPANY HEADED IN THE RIGHT DIRECTION

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Agoura Hills, CA
    Current Employee - Anonymous Employee in Agoura Hills, CA

    I have been working at TouchCommerce

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You can really tell that the company is moving in the right direction!! A lot of good changes and everyone seems fired up about being here.

    Cons

    Fun committee needs to step it up! Management needs formal training.....since there are a lot of internal promotions, a lot or people lack proper training.

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  5. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Agoura Hills, CA
    Current Employee - Anonymous Employee in Agoura Hills, CA

    I have been working at TouchCommerce full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is growing and has been great about promoting from within

    Cons

    With growth comes a lot of work, but the work is rewarding

    Advice to Management

    Continue to support the teams as we keep growing

  6. Helpful (1)

    Horrible place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Agoura Hills, CA
    Current Employee - Anonymous Employee in Agoura Hills, CA

    I have been working at TouchCommerce full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free coffee and water (for what it's worth!)

    Cons

    Wow, where to begin? TouchCommerce is a dreaded place to work - from the time you step foot into the office until you drag yourself out at the end of the day. Employees are constantly dealing with incompetent upper management and petty office politics.

    Most of the employees are not at all happy with their jobs, are overworked and paid below-market salaries.

    Management couldn't care less about the rank and file and rarely offers promotions or salary increases to employees. No one is given room to grow or expand their careers.

    Advice to Management

    Get rid of the mindless executive team and show some respect to the hard-working employees who keep the place running.

  7. Great company and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TouchCommerce

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    People work hard while having a good work-life balance.

    Cons

    Some departments are understaffed and people have more clients than they can take care of.

    Advice to Management

    Take better care of your employees by staffing better.

  8. Helpful (2)

    Really bad place to work - horrible culture and bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TouchCommerce full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There really are not any pros to working at this company

    Cons

    Inconsistent Policies, Bad Leaders, The company is cheap and employees are underpaid. The benefits cost a fortune. Employees are not treated well

    Advice to Management

    Start investing in your staff and stop acting like arrogant no-good leaders

  9. Chill Desk Job, You learn patience, communication & soft skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Chat Agent in Agoura Hills, CA
    Former Employee - Sales Chat Agent in Agoura Hills, CA

    I worked at TouchCommerce full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    All the employees were easy to get along with

    Cons

    It's a dead end job for chat/sales & QA agents.

  10. No job growth...no stability...everyone is in fear of loosing what little they have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Chat Agent in Agoura Hills, CA
    Former Employee - Sales Chat Agent in Agoura Hills, CA

    I worked at TouchCommerce full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the employees are very upbeat about their job. Great Benefits. Flexible hours.

    Cons

    Unprofessional. Agents that have worked years at this company are let go at a moments notice. No concern about retaining employees.

    Advice to Management

    The office culture of this job is like an daytime drama television episode. If you are a chat agent and unliked by management, you will go nowhere. You will only advance at TC if you leave the company. Adults act like children. Supervisors spend their day surfing Facebook and UTube.

    The internet is constantly changing. And to meet the needs of those changes, you need to catch up with what is going on around you. Technology...Nobody cares about the changing technology. All they care about is obtaining contracts to keep everything a float. Which is not a long-term goal.

  11. Helpful (1)

    It was a nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Agoura Hills, CA
    Current Employee - Sales Agent in Agoura Hills, CA

    I have been working at TouchCommerce full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company seems to care about the employees and commonly has lunch brought in and fun festivities on Halloween and other fun holidays. This however does not take away from the professionalism that is seen throughout the company. They offer health plans and dental and the HR department is always helpful should you have any questions on changing your benefits.

    Cons

    If you are paid hourly, there will rarely be overtime offered. Additionally, they dont offer 401K matching, although each year, there will have a financial advisor come in to help review any updates, or answer any questions on the 401K plans.

    Advice to Management

    I have no idea how to run a company. I dont know how or why policies are made. Therefore, I will not be providing any advice and it would be entirely without merit.

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