Towers Watson

  www.towerswatson.com
  www.towerswatson.com

Towers Watson Reviews

Updated November 17, 2014
Updated November 17, 2014
398 Reviews
3.4
398 Reviews
Rating Trends

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Towers Watson CEO John Haley
John Haley
191 Ratings

Review Highlights

Pros
  • I like that they focus a lot on employee health and work/ life balance (in 29 reviews)

  • Flexible work environment depending upon the office and the manager (in 29 reviews)


Cons
  • A lot of reviews have quoted an excellent work/life balance but I don't see it (in 51 reviews)

  • No work life balance during peak seasons (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Up and down but with no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Pittsburgh, PA
    Current Employee - Team Lead in Pittsburgh, PA

    I have been working at Towers Watson full-time (more than an year)

    Pros

    * Decent pay for a call center
    * Paid holidays and a good amount of PTO time to start

    Cons

    * Unrealistic views of how much team members can get done
    * Hiring managers from outside the company rather than from within
    * No real training plan to teach new leaders how to manage time, coach their peers, or address the CSRs
    * Leadership is more interested in numbers and trends than their employees

    Advice to ManagementAdvice

    Take the opinions of others seriously rather than always looking for the easiest way to make something disappear. Truly listen to others rather than silencing or stifling their views. This business can be made or broken by your front-line employees, so don't forget that.

    No opinion of CEO
  2.  

    No work life balance during peak season

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Staff is young and friendly

    Cons

    Billable hours hard to achieve

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Intern, analyst and senior analyst--first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Actuarial Analyst in San Francisco, CA
    Current Employee - Senior Actuarial Analyst in San Francisco, CA

    I have been working at Towers Watson full-time (more than 3 years)

    Pros

    Broad exposure to lots of different work. Good place to learn a lot, fast. Consultants care about growth and development of analysts. I liked my team. Allowed flexible schedules and working arrangements. Casual attire.

    Cons

    A lot of turnover. People kept on leaving, and were often not replaced. Too much work for too few analysts. Very few consultants started at the company and worked their way up.

    Advice to ManagementAdvice

    Hire more people. Better training of junior staff to reach consulting level skills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Working for a leading consulting team...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)
    Current Employee - Health & Group Benefits Analyst in Montevideo (Uruguay)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Good people and awesome place to learn amongst very talented proffessionals.

    Cons

    Working as benefit analysts, we do not have any benefit in what so ever. Promotions are given based on education and degrees.

    Advice to ManagementAdvice

    Make a minimum effort to keep your employees happy, we are young but not stupid. Degrees are not everything, promotions must be based on our personal and team performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Short term assignment, not much care given in training. Hiring team lead unprofessional appreance/demeanor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at Towers Watson as a contractor (less than an year)

    Pros

    Researched this global company, amazing history reaching the most talented, ah yes and free soft drinks for staff,, alcohol in staff fridge too.

    Cons

    2 of 3 team leads amazing. Unfortunately, this company has given free reign to 1 TL,, w/ unprofessional appreance and negative attitude, cute though.

    Advice to ManagementAdvice

    FYI, when a trainee is shadowing w/seasoned reps keep in mind whatever the team leads IM's the seasoned reps,,, it can be viewed by all,, confirming the unprofessional staff member.
    Great systems to work with though. Some advice,, allow the successful/skilled and experienced CSR shine through and apply what you paid them to do.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Extremely hostile work environment for African Americans.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Towers Watson

    Pros

    Good benefits, including a pension plan.

    Cons

    While there are a few really cool people there, the 1950s culture largely consists of prejudiced consultants who refuse to hire or work with African Americans. Those few African Americans who manage to get hired are usually undermined by a steady flow of malicious, unwarranted complaints and insults from their colleagues that eventually run them out of the company.

    Advice to ManagementAdvice

    Stop discriminating against African Americans in your culture. Provide your employees with diversity training to help them overcome their biases. Hold your managers accountable for fairness in hiring, retention and promotions through their compensation and incentives. Model other companies that have been successful in transforming their culture to an inclusive one. Stop making excuses as to why you have virtually no African Americans at your company.

  8.  

    Investment analyst

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Analyst in London, England (UK)
    Current Employee - Investment Analyst in London, England (UK)

    I have been working at Towers Watson full-time (less than an year)

    Pros

    Culture study package training opportunities

    Cons

    Long hours not much meritocracy to get ahead early on

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Instant high pressure with NO training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant
    Former Employee - Administrative Assistant

    I worked at Towers Watson full-time (less than an year)

    Pros

    The team I worked with were hard working. You were able to leave on time and there was no requirement to work weekends.

    Cons

    There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for taking the time to write a review. All associates who join our pensions administration and contact centre teams now go on a full induction before being placed on a team to ensure they ... More

  10.  

    Interesting work, no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Actuarial Analyst
    Current Employee - Actuarial Analyst

    I have been working at Towers Watson full-time (more than 5 years)

    Pros

    Great place to start out and gain new skills.
    Good exam support and general training.
    Highly intelligent and motivated co-workers who are willing to train on the job.
    Fun office environment. Lots of events to take part in, and friendly co-workers.
    Flexible hours; doesn't matter when you leave/come in, as long as you meet your billable goals.
    Pay is so-so. Easy to advance in pay quickly if you can pass exams, but pay levels off once you are designated.

    Cons

    No work life balance. Expect minimum 45 hours per week, sometimes 60 or more.
    Unrealistic billable hour targets.
    Demotivating, because performance considered high elsewhere is only average here.
    Very stressful due to competing client demands, need to balance your time.
    Strong push to reduce hours to meet budgets, but very difficult to do the work in this time, which creates stress.
    Steep learning curve.

    Advice to ManagementAdvice

    Your employees are your biggest asset. Stop trying to squeeze every hour you can from them until they are forced to leave, and start thinking long-term. You spend so much time and money training them, but then create an environment that very few can stay in long-term.

    Doesn't Recommend
    Disapproves of CEO

    Towers Watson Response

    Nov 5, 2014Talent Acquisition

    Thank you for your positive comments about the working environment and our associates. I will pass on your comments about billable hours and targets.

  11.  

    Great at first, then falls to mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Towers Watson full-time (more than an year)

    Pros

    Insightful perspective into the specific industries you're working for, can be very interesting. The culture is supportive where most people are willing to lend a helping hand if you ask for it. The compensation is excellent.

    Cons

    Long hours, not so challenging work after a few months, have to be up to date with current government policies which can be interesting to some people. The high turnover rate can be demotivating and a blow to the company morale. The chance for promotions is stifled if you work with someone with a bad reputation and not many people have the insight to overlook this.

    Advice to ManagementAdvice

    Find ways to motivate people to work smart and faster, and set the billing hour targets to a reasonable one, there just isn't that much work for everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO

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