Town Sports International Holdings
2.2 of 5 115 reviews
www.mysportsclubs.com New York, NY 5000+ Employees

Town Sports International Holdings Reviews

Updated Jul 7, 2014

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2.2 115 reviews

                             

34% Approve of the CEO

Town Sports International Holdings CEO, President, and Director Robert J. Giardina

Robert J. Giardina

(58 ratings)

24% of employees recommend this company to a friend
115 Employee Reviews
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Review Highlights

Pros:
  • "free gym membership, great people to work with at club level"
    in 31 reviews
  • "Free gym membership and that's it- kids could be fun but not set up well for camp so it was more like a babysitting service"
    in 30 reviews
Cons:
  • "no work/life balance you are constantly on call from 5am till 11pm and forget about holidays"
    in 10 reviews
  • "Absolutely no work life balance"
    in 5 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

    4 people found this helpful  

    Don't do it!

    Master Trainer (Current Employee)
    Bethesda, MD

    ProsMy clients are awesome and I've made many great connections. Some co-workers have been great as well.

    ConsManagement is terrible. They are completely unresponsive and will stone wall you until you forget you even had a problem. Payroll is a joke. I had to contact the department of labor in order to get paid back wages. Hiring process is exceptionally lax. No worries if you're a convicted felon, at TSI you're management material!

    Advice to Senior ManagementEnough with the arrogance. Stop blaming all problems on the size of this "publicly traded company." You've rant the company into the ground and effectively made the stock worthless. Try and care about member retention because everyone quits your bad business. Pay your employees correctly and on time. I'm surprised there haven't been more lawsuits regarding pay issues. I will be shocked if this company exists in 10 years.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Sales driven environment

    Sales (Current Employee)
    New York, NY

    Prosif you have a great business director like I have... They lay the foundation of the sales driven environment.. Was able to get great professional development, which made me a beast in sales..

    ConsYou are as good as your last sale at NYSC.... If you can't handle a high driven, high sales quotes... then you will be fired very soon.. Needs more benefits to have more stability..

    Advice to Senior ManagementTreat your sales guys better... they are the ones keeping your seven figure salaries...

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great opportunities with industry leader!

    Director (Current Employee)
    New York, NY

    ProsIf you are willing to work hard, be a part of a team and step up to the challenges that people/behavior management careers can present - you will be successful! Great culture created by Robert Giardina (CEO) who started with the company some 30+ years ago as a Personal Trainer. Lots of industry experience within the leadership team which allows them to create an accountable and rewarding environment for team members. Company is still growing and opportunity is still vibrant in the culture. Best place to work if you're going to work in the fitness industry. But, you will have to commit to it. Not an easy job but, great when things come together.

    ConsYou will have to work hard to deliver on the expectations of the clients and fellow team members. Sometimes that can mean long work days and weeks. Sometimes it can be frustrating to not be able to et things done as soon as you'd like. But, you do know people are working to help you. If you don't have a passion for people and the fitness industry, you will probably not enjoy working there.

    Advice to Senior ManagementLots can be done to increase employee participation and satisfaction in the company. To start; why not have an employee stock purchasing program. Instant investors by the people who are actually most invested. Better health insurance plan (easy to pull a muscle when it's your job). More employee outings and events as like minded people love to be around one and other.

    – I'm optimistic about the outlook for this company

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    A great company who is ready to take it to the next level.

    Anonymous Employee (Current Employee)

    ProsWho doesn't want to improve lives through exercise? Great mission and excellent group of employees to accomplish it. Opportunity for advancement and growth within the company both upward and to other departments.
    New COO who has a good opportunity to make changes to the organization and culture.

    ConsBenefits could be better. More team building opportunities.

    Advice to Senior ManagementMore specific and personal celebration of individual contributions from senior leadership. And bring back the strong Learning and Development culture!

    Yes, I would recommend this company to a friend

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    3 people found this helpful  

    Absolutely no regard for employees or customers...horrendous leadership & culture!

    Anonymous Employee (Current Employee)

    ProsSales driven organization
    Large network of clubs

    ConsNo emphasis on customer service
    No emphasis on employee needs, development or how to better serve members
    No sincere interest in recognizing employees for outstanding performance.
    Leadership only cares about themselves and lining their pockets

    Advice to Senior ManagementChange leadership to reflect the needs a service organization

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Left a bitter taste in my mouth

    Anonymous Employee (Former Employee)

    ProsAbility to use over 160 gyms
    Good place for self development
    You meet some great people
    Some great personal training talent.
    I believe in improving lives through exercise
    Experience depends heavily on management. Both club level and corporate level. I've had a variety of managers.
    If you find a way to crush your goal then you're golden. And they don't seem to really care about the how... Just the results.

    ConsManagement from the top down has taken a huge nosedive. And I mean terrible.

    Development does not feel supported. When you do well your manager wants to take credit. When you aren't performing as well your job feels threatened. Instilling fear of losing your job seems to be a management tactic on all levels. A large reason is that the people who manage you don't know the answers or even the formula for that matter. They couldn't do your job and they know it.

    The hours are horrendous. 50 hours a week for salaried positions is mandatory. And you're expected to do more hours and an extra day VERY often. If you're hourly they make sure you don't get overtime and a salaried employee is expected to pick up the slack.

    Support from member services is horrible. Probably because they are overworked. So I understand. But still. The front line staff deals with the brunt of the members anger. And truthfully it does not always feel like a safe environment.

    Nothing is more important than sales. Every sale is not a good sale. But some don't see it that way. Quite a few actually. Stressful environment.

    Advice to Senior ManagementTreat your people better. Stop being a churn and burn. Recognize the industry has changed and you need a fresh approach to become interesting to gym goers again. Uxf is not going to do it. Top to bottom overhaul is needed in many areas. The sales structure would be a good place to start.

    – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Great Company with room for growth

    Anonymous Employee (Former Employee)

    ProsFree membership and discount on personal training

    Cons-The hours
    -Workloads can be excessive.
    -Pay is very low considering what you can get elsewhere.
    -benefits, do not get any holidays off

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    3 people found this helpful  

    Zero work/life balance-working all the time

    General Manager (Former Employee)

    ProsFree membership, exposed to a healthy lifestyle, make friends for life

    ConsAfter being tenured for over five years, this company is great for a recent college grad with no interest in a work/life balance. Youre forced to work holidays, 12-hour days 3x a month with no overtime and compromised to make unethical decisions because of overwhelming amount of sales pressure. There is minimal room for growth---senior management make "promises" that you will move up as long as you work extra hours, yet the promotions are far and few between. You are compensated fairly, with bonuses. However, if you dont keep up with your bonus, the company will try to withhold it. This is not a company you want to work for if youre married and or have kids--you will never see them. Over 5 years, ive seen many relationships and families fall apart because of the culture and demands of this company.

    Advice to Senior ManagementI honestly think its too late and too big of a change is needed to change the culture of the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Horrible, this company deserves to fold

    Assistant General Manager (Former Employee)
    New York, NY

    ProsWhen I first started in this company 8 years ago, this was a fun and wonderful place to work. 3 years ago this all changed they went from being customer service oriented to strictly sales and lost all focus on their customer and employees.

    ConsThis company is extremely abusive, they make you work overtime with no pay, refuse to pay out your bonus if you are no longer in role, NEVER do they give positive feedback it is always NEGATIVE....They are moraly corrupt with no integrity. Upper management is intellectually dishonest--perfect example the 4 stars you see in the reviews are no doubt written from current business drivers and in NO way is this company a rewarding place to work...IT IS NEVER NEVER enough!!! They do not care about their employees at all. They lost 13,000 members in the 2013 fiscal year, hmmm I wonder why? Hang it up NYSC you lost your shine.

    Advice to Senior Managementgo back to school and learn how to really manage and build a team ...one day you will be treated the way you have treated your employees, then you will know how it feels.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Stay away.

    Worked Here (Former Employee)
    Rego Park, NY

    ProsPotential for money (despite never actually being able to achieve it) and free gym membership.

    ConsNot a genuine place to excel, pushy sales position, demand to perform despite not given the genuine opportunity to perform (ie: you must hit this quota, despite it being impossible here), low pay for cleaning crew and the place is falling apart, members are arguably the rudest and most demanding, general manager is demeaning, a bully, and incompetent with anything except olympic lifting (seriously, watch him try to use a computer). All together very little opportunity here, don't bother unless you are desperate, and be prepared to leave very quickly.

    Advice to Senior ManagementReel in the manager or fire him. The several employees (managers) before, cheated the system, this one doesn't cheat but treats people very poorly. Stop setting unrealistic goals for your sales associates. This is a residential area with little turnover and a people who are not interested. Set up better delivery times for towels to prevent customer complaints where the front people get yelled at and get a male trainer to help close to prevent the front desk people from being intimidated by members.

    No, I would not recommend this company to a friend

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