Town Sports International Holdings

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Town Sports International Holdings Reviews in New York, NY

Updated December 30, 2014
Updated December 30, 2014
162 Reviews
2.0
162 Reviews
Rating Trends

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Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
85 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)


Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Highlights

40 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great people, great team spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Applications Development in New York, NY
    Former Employee - Manager, Applications Development in New York, NY

    I worked at Town Sports International Holdings full-time (more than 8 years)

    Pros

    free gym membership, great people

    Cons

    lower IT salaries compared to other companies

    Advice to ManagementAdvice

    HR has to do a better job

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    they dont pay you and dont care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in New York, NY
    Current Employee - Membership Consultant in New York, NY

    I have been working at Town Sports International Holdings

    Pros

    free membership, only that nothing else

    Cons

    cant use it because you are too tired at the end to use it... have you prospecting in the street and pressure to make sales and ask people for their personal info in the street but wont pay your commission and wont fix the error just left it on us to figure it out..

    Advice to ManagementAdvice

    pay your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Employees are as neglected as their facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY

    I have been working at Town Sports International Holdings full-time (more than a year)

    Pros

    Working in a gym is a plus

    Cons

    Pay and benefits
    High Turnover
    Impossible bonus structure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Same ol song and dance it is a job just a job liking it is not a requirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee in New York, NY
    Current Employee - Corporate Employee in New York, NY

    I have been working at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Gym is free for all employees, can Also workout during lunch time, flexible schedule

    Cons

    Benefits not that good, expensive, may even be cheaper if you get it on your own

    Advice to ManagementAdvice

    Reward those that get the job done. Not those that are friends and just take up payroll space.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    gain more customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in New York, NY
    Current Employee - Front Desk Associate in New York, NY

    I have been working at Town Sports International Holdings part-time (more than a year)

    Pros

    the growth in this company make you smile everyday

    Cons

    multitasking working in a fast pace environment

    Advice to ManagementAdvice

    always flexible and great boss to work with

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    not a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in New York, NY
    Former Employee - CSM in New York, NY

    I worked at Town Sports International Holdings full-time (more than a year)

    Pros

    the free gym membership is helpful

    Cons

    no work life balance, aggressive sales practices,

    Advice to ManagementAdvice

    good first position

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    A struggling behemoth in a sea of fishes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Compensation and benefits were good

    Cons

    It's a large company that tries to straddle the different health club markets and is being challenged heartily by the multitude of small competitors and a few top competitors. The company lacks a supportive culture for the employees and working there is not enjoyable.

    Advice to ManagementAdvice

    You need to restructure into a leaner more competitive player and value your employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY

    I worked at Town Sports International Holdings full-time (more than a year)

    Pros

    Gym Membership
    Good People
    Networking
    There really is no more
    Nothing

    Cons

    Long Hours
    Promotions based on friendship
    Low integrity in sales
    Pay isn't great
    Company doesn't care about members

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Excellent Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in New York, NY
    Current Employee - Human Resources in New York, NY

    I have been working at Town Sports International Holdings full-time (less than a year)

    Pros

    Team members in the corporate office are very willing to partner with each other to foster creativity, implement and see a project through. People truly are living the mission statement of the company and care about fitness and improving lives through exercise.

    Cons

    There is a process for everything which can take time. Ultimately, it's to make sure that it will be truly beneficial to the company as a whole.

    Advice to ManagementAdvice

    Continue to listen to team members in the field and lower level staff when moving in new directions.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Mission Statement Does Not Match Mission Given to Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant in New York, NY
    Former Employee - Membership Consultant in New York, NY

    I worked at Town Sports International Holdings full-time (less than a year)

    Pros

    I do not have one positive thing to say about this company and the position of Membership Consultant.

    Cons

    The Mission Statement says that the company wants its employees to have balance between work and personal life, but there is no time for any sort of personal life with the hours expected from Membership Consultants. The hours are brutal and salary is based on a 40 hour weeek, but you are expected to work 50. There is no internet access for sales team in the company, but research into prospective companies is expected. This is a salary postion, but it is extremely difficult to make comissions.

    Advice to ManagementAdvice

    Create a training program that actually works. Give tools to your sales team so they can succeed. Carefully review and monitor the training facilitators. My training was a complete joke and I was absolutely unprepared to fufill the job requirements. Also, don't lie to prospective staff about the required work hours. I would never have taken the job if I was told the truth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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