Town Sports International Holdings

  www.mysportsclubs.com
Work in HR? Unlock Free Profile

Town Sports International Holdings Reviews in New York, NY

Updated August 4, 2014
Updated August 4, 2014
128 Reviews

2.0
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
69 Ratings

Review Highlights

Pros
  • Free gym membership and that's it- kids could be fun but not set up well for camp so it was more like a babysitting service (in 36 reviews)

  • friendly employees, free gym membership, everyone works together as a team (in 34 reviews)


Cons
  • no work/life balance you are constantly on call from 5am till 11pm and forget about holidays (in 10 reviews)

  • Absolutely no work life balance (in 5 reviews)

More Highlights

36 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources  in  New York, NY
    Current Employee - Human Resources in New York, NY

    Pros

    Team members in the corporate office are very willing to partner with each other to foster creativity, implement and see a project through. People truly are living the mission statement of the company and care about fitness and improving lives through exercise.

    Cons

    There is a process for everything which can take time. Ultimately, it's to make sure that it will be truly beneficial to the company as a whole.

    Advice to ManagementAdvice

    Continue to listen to team members in the field and lower level staff when moving in new directions.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    A struggling behemoth in a sea of fishes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    Compensation and benefits were good

    Cons

    It's a large company that tries to straddle the different health club markets and is being challenged heartily by the multitude of small competitors and a few top competitors. The company lacks a supportive culture for the employees and working there is not enjoyable.

    Advice to ManagementAdvice

    You need to restructure into a leaner more competitive player and value your employees more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  New York, NY
    Former Employee - Manager in New York, NY

    Pros

    Gym Membership
    Good People
    Networking
    There really is no more
    Nothing

    Cons

    Long Hours
    Promotions based on friendship
    Low integrity in sales
    Pay isn't great
    Company doesn't care about members

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    NOT GOOD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Service Manager  in  New York, NY
    Current Employee - Fitness Service Manager in New York, NY

    Pros

    no training, lack of direction, punitive discipline, no support, just an all around excruciating experience!!!!

    Cons

    poor culture, non existent, joined b/c of a friend, I am no longer friends with this individual

    Advice to ManagementAdvice

    GET OUT WHILE YOU STILL CAN!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Mission Statement Does Not Match Mission Given to Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Consultant  in  New York, NY
    Former Employee - Membership Consultant in New York, NY

    Pros

    I do not have one positive thing to say about this company and the position of Membership Consultant.

    Cons

    The Mission Statement says that the company wants its employees to have balance between work and personal life, but there is no time for any sort of personal life with the hours expected from Membership Consultants. The hours are brutal and salary is based on a 40 hour weeek, but you are expected to work 50. There is no internet access for sales team in the company, but research into prospective companies is expected. This is a salary postion, but it is extremely difficult to make comissions.

    Advice to ManagementAdvice

    Create a training program that actually works. Give tools to your sales team so they can succeed. Carefully review and monitor the training facilitators. My training was a complete joke and I was absolutely unprepared to fufill the job requirements. Also, don't lie to prospective staff about the required work hours. I would never have taken the job if I was told the truth.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Learning environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Director  in  New York, NY
    Former Employee - Regional Director in New York, NY

    Pros

    Opportunity to grow from a ground level employee into an area Director.

    Cons

    Low salaries for the amount of work that is required.

    Advice to ManagementAdvice

    More recognition for hard workers

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    Pros

    Exciting industry. Company product and mission are meaningful. It feels good to know we are helping people meet their fitness goals. The company has multiple locations and markets allowing for movement to different locations and positions. Fast paced work environment.Great opportunity for growth and development. Strong promote from within culture.

    Cons

    Benefits plans can be enhanced (lower premiums and co-pays, expanded coverage). Consistency in compensation plans.

    Advice to ManagementAdvice

    Connect with the clubs; get to know the teams. Reward and recognize results and the right behaviors. Invest in training.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Pressure Filled Sales Company Lacking Business Analysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  New York, NY
    Current Employee - General Manager in New York, NY

    Pros

    Free Membership
    Great networking
    Upward mobility (although due to high turnover)

    Cons

    "Beat-up" Sales approach
    poor salary structure; incentives included
    poor sense of work-life balance
    no overtime; mandated 12-hour days without compensation
    Extremely High Turnover

    Advice to ManagementAdvice

    Take a more employee centered approach. Ensure that middle management understands the business as a whole and can forecast properly. Set realistic expectations. Have a formal new hire training program especially for sales personnel. Ensure feedback is listened to and applied

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Sales driven environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  New York, NY
    Current Employee - Sales in New York, NY

    Pros

    if you have a great business director like I have... They lay the foundation of the sales driven environment.. Was able to get great professional development, which made me a beast in sales..

    Cons

    You are as good as your last sale at NYSC.... If you can't handle a high driven, high sales quotes... then you will be fired very soon.. Needs more benefits to have more stability..

    Advice to ManagementAdvice

    Treat your sales guys better... they are the ones keeping your seven figure salaries...

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Great opportunities with industry leader!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    Pros

    If you are willing to work hard, be a part of a team and step up to the challenges that people/behavior management careers can present - you will be successful! Great culture created by Robert Giardina (CEO) who started with the company some 30+ years ago as a Personal Trainer. Lots of industry experience within the leadership team which allows them to create an accountable and rewarding environment for team members. Company is still growing and opportunity is still vibrant in the culture. Best place to work if you're going to work in the fitness industry. But, you will have to commit to it. Not an easy job but, great when things come together.

    Cons

    You will have to work hard to deliver on the expectations of the clients and fellow team members. Sometimes that can mean long work days and weeks. Sometimes it can be frustrating to not be able to et things done as soon as you'd like. But, you do know people are working to help you. If you don't have a passion for people and the fitness industry, you will probably not enjoy working there.

    Advice to ManagementAdvice

    Lots can be done to increase employee participation and satisfaction in the company. To start; why not have an employee stock purchasing program. Instant investors by the people who are actually most invested. Better health insurance plan (easy to pull a muscle when it's your job). More employee outings and events as like minded people love to be around one and other.

    Positive Outlook
    Approves of CEO

Worked for Town Sports International Holdings? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.