Town Sports International Holdings

  www.mysportsclubs.com
  www.mysportsclubs.com

Town Sports International Holdings Reviews

Updated October 20, 2014
Updated October 20, 2014
138 Reviews
2.0
138 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
75 Ratings

Review Highlights

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 44 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 41 reviews)


Cons
  • no work/life balance you are constantly on call from 5am till 11pm and forget about holidays (in 11 reviews)

  • Very high turnover of managers because they are not respected (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good people, bad company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings

    Pros

    High energy envioronment, generally very nice coworkers.

    Cons

    Tedious work, and inefficient ways of doing things. .

  2.  

    I have been working at Town Sports International Holdings

    Pros

    Flexibility of schedule, good traffic, Decent pay if you work hard. Full Commission on a sliding scale based on # of sessions trained per pay period runs 33-55%

    Cons

    No 24 hour cancellation policy makes it easy to be exploited by the client and company. TSI sells EFT. based Personal Training Memberships which give clients a number of session per month and come with a three month commitment. The issue is that every month the client will renew sessions but the previous months sessions don't roll over. And if a client does not personally authorize the session via membership password being typed in at the physical location then you as the trainer wont get paid. Now mix this up with no 24 gour cancellation policy and you have a recipe for exploitation.

    Advice to ManagementAdvice

    Change business structure so that trainers have more protection of their time and ability to fet paid for showing up.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great people, great team spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Applications Development in New York, NY
    Former Employee - Manager, Applications Development in New York, NY

    I worked at Town Sports International Holdings full-time (more than 8 years)

    Pros

    free gym membership, great people

    Cons

    lower IT salaries compared to other companies

    Advice to ManagementAdvice

    HR has to do a better job

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    A good place to work and move around in different positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Party Coordinator in Wellesley, MA
    Former Employee - Party Coordinator in Wellesley, MA

    I worked at Town Sports International Holdings part-time (more than an year)

    Pros

    -lots of different positions for young unexperienced people, like birthday party coordinator, counselor, swim instructor, front desk staff lifeguard, and lots more
    - good people , good culture, young, enjoy spending time together
    -free gym membership is great!
    -schedule flexibility (can be quite a lot depending on position)
    -pool use

    Cons

    -high turnover rate of management
    -difficult to get a good reference for current employers looking for a recommendation
    -pay is minimal
    -staff can be a little self centered/all over the place
    -management tends to be younger less experienced/less serious group.

    Advice to ManagementAdvice

    more goal setting towards better work environment, more organization. better benefits for staff like lunch once a month for everyone not just managers.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great People/experience but not a long term career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time (less than an year)

    Pros

    This is a great company to grow your skills/experience in sales, relationship building, talking with people, and mental fortitude. You'll develop personal growth because the environment is a feast-or-famine type of place. Anything learned can be applied to real life living and other career opportunities.

    Cons

    A lot of what's talked about is hype. The company isn't innovative. The hours aren't the most beneficial is looking for a good work-life balance.

    Advice to ManagementAdvice

    Don't just go with what's always worked. Try and innovate rather than associate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    gain more customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Associate in New York, NY
    Current Employee - Front Desk Associate in New York, NY

    I have been working at Town Sports International Holdings part-time (more than an year)

    Pros

    the growth in this company make you smile everyday

    Cons

    multitasking working in a fast pace environment

    Advice to ManagementAdvice

    always flexible and great boss to work with

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Same ol song and dance it is a job just a job liking it is not a requirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee in New York, NY
    Current Employee - Corporate Employee in New York, NY

    I have been working at Town Sports International Holdings full-time (more than 5 years)

    Pros

    Gym is free for all employees, can Also workout during lunch time, flexible schedule

    Cons

    Benefits not that good, expensive, may even be cheaper if you get it on your own

    Advice to ManagementAdvice

    Reward those that get the job done. Not those that are friends and just take up payroll space.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Awful. Low pay with horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant in Boston, MA
    Current Employee - Membership Consultant in Boston, MA

    I have been working at Town Sports International Holdings full-time (more than an year)

    Pros

    A free passport gym membership

    Cons

    Horrible pay with horrible managers. I was a Membership Consultant and would work 55+ hours per week for this...

    -$12,480 salary ($6 per hour)
    -$20-$70 commission per sale
    -Decommissioned if member cancels within first 90 days

    While the General Manager had a $70k salary and would come to work after me and leave well before.

    Advice to ManagementAdvice

    Take note of those who work and those who take short cuts

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Fun Job for Extroverted, People-Lovers; Awful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Consultant
    Current Employee - Membership Consultant

    I have been working at Town Sports International Holdings full-time

    Pros

    Meeting new people daily; fun money and decent living; great training; positive incentives; fun work environment;

    Cons

    Poor morale; management is deceitful and dishonest; long hours; salaried at $6.00/hr, so you can work 70 hours in 1 week and not see an extra dime. High turn over; only 7 days vacation for first year.

    Advice to ManagementAdvice

    Burn it and start from scratch. No employee is happy here

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Town Sports International Holdings full-time (more than an year)

    Pros

    Free gym membership, great co-workers

    Cons

    Company is moving backwards, Difficult work environment, long hours

    Advice to ManagementAdvice

    Think about putting the employees and members first and business will thrive. Also, stop hating lunkhead managers and expecting them to be good at running a business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Town Sports International Holdings? Share Your Experiences

Town Sports International Holdings

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.