Town Sports International Holdings

www.mysportsclubs.com
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Town Sports International Holdings Reviews

Updated April 17, 2015
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2.1
177 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Town Sports International Holdings CEO, President, and Director Robert J. Giardina
Robert J. Giardina
94 Ratings

Pros
  • friendly employees, free gym membership, everyone works together as a team (in 48 reviews)

  • how bad is it when the only Pro consistently is a free gym membership in every posting (in 45 reviews)

Cons
  • The hours aren't the most beneficial is looking for a good work-life balance (in 12 reviews)

  • Very high turnover of managers because they are not respected (in 12 reviews)

More Pros and Cons

Employee Reviews

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  1. Great pay for teaching

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Exercise Instructor in Philadelphia, PA
    Current Employee - Group Exercise Instructor in Philadelphia, PA

    I have been working at Town Sports International Holdings

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    TSI pays very well for group exercise, and you will have many opportunities to sub for classes.

    Cons

    The manger is nice but is spread too thin; they are in charge of 5 to 10 clubs.

    Advice to Management

    Give the managers the option to have a club liaison to help address member and instructor isssues. Change the requirements to get raises, 5 classes a week is not attainable for most instructors.

  2. Helpful (1)

    Excellent Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in New York, NY
    Current Employee - Human Resources in New York, NY

    I have been working at Town Sports International Holdings full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team members in the corporate office are very willing to partner with each other to foster creativity, implement and see a project through. People truly are living the mission statement of the company and care about fitness and improving lives through exercise.

    Cons

    There is a process for everything which can take time. Ultimately, it's to make sure that it will be truly beneficial to the company as a whole.

    Advice to Management

    Continue to listen to team members in the field and lower level staff when moving in new directions.

  3. Opportunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Town Sports International Holdings full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Exciting industry. Company product and mission are meaningful. It feels good to know we are helping people meet their fitness goals. The company has multiple locations and markets allowing for movement to different locations and positions. Fast paced work environment.Great opportunity for growth and development. Strong promote from within culture.

    Cons

    Benefits plans can be enhanced (lower premiums and co-pays, expanded coverage). Consistency in compensation plans.

    Advice to Management

    Connect with the clubs; get to know the teams. Reward and recognize results and the right behaviors. Invest in training.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A great company who is ready to take it to the next level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Who doesn't want to improve lives through exercise? Great mission and excellent group of employees to accomplish it. Opportunity for advancement and growth within the company both upward and to other departments.
    New COO who has a good opportunity to make changes to the organization and culture.

    Cons

    Benefits could be better. More team building opportunities.

    Advice to Management

    More specific and personal celebration of individual contributions from senior leadership. And bring back the strong Learning and Development culture!

  6. Great management support team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Services Manager in New York, NY
    Current Employee - Fitness Services Manager in New York, NY

    I have been working at Town Sports International Holdings full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plug and play system for a easy success track.

    Cons

    The inability of the sales team to build value around the multiple aspects of training offered at TSI that beats out their competitors.

    Advice to Management

    Increase the focus on personal training and leverage the market. TSI has a solid foundation in regards to systems but the first point of contact is not versed enough to demonstrate the true value of training so that the prospect buys on that value first and then the club.

  7. Great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Town Sports International Holdings part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work with many different kinds of people, and as a skating coach I have been humbled by the progress of my students and my role in helping them achieve their skating goals.

    Cons

    My job requires being up rather early in the morning, and getting to the facility where I teach is not the most convenient at times.

  8. Honest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Fitness Instructor in New York, NY
    Current Employee - Fitness Instructor in New York, NY

    I have been working at Town Sports International Holdings

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Full-time instructors receive full benefits.

    Cons

    The facilities are no-frills and although there is paid vacation, it's only 5 days.

    Raises aren't given in a timely manner.

    Advice to Management

    The group exercise department was better managed with the system in place when A. Donelly was in charge of it.

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - General Manager in Jersey City, NJ
    Current Employee - General Manager in Jersey City, NJ

    I have been working at Town Sports International Holdings

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The work environment is amazing. The new senior management team is leading the company in the right direction.

    Cons

    Your always working, even when you are off. Sometimes it feels lie certain things take forever to get completed while others are immediate. Overall there isn't too much to be upset about.

    Advice to Management

    Keep up the current trend. A lot of changes are happening and I believe them all to be for the better. I am a HUGE supporter of Tim K, Alex A, & Marty A.

  10. If some worked as hard at their job instead of complaining, they would grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Boston, MA
    Current Employee - Customer Service Manager in Boston, MA

    I have been working at Town Sports International Holdings full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Gym membership
    Growth opportunity
    A ton of paid training

    Cons

    Conflicting ideas from management
    Tacky hidden fees
    Most goals are unattainable

    Advice to Management

    Stick to what you have and adapt with it, don't continuously overhaul all the time

  11. What don't kill you make you stronger.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in New York, NY
    Current Employee - Sales Consultant in New York, NY

    I have been working at Town Sports International Holdings

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers. Great learning experience.

    Cons

    upper management out of touch.

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